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1 – 10 of 41Nimrod Mendoza Carpio, Wiziel Napod and Hyun Wook Do
Satisfying the gastronomy experience of tourists becomes the most important strategic aim in the hospitality and tourism industries. This study attempts to prove that there is a…
Abstract
Purpose
Satisfying the gastronomy experience of tourists becomes the most important strategic aim in the hospitality and tourism industries. This study attempts to prove that there is a distinct and specific market segment related to gastronomy from the overall number of tourist arrival of Jeonju City. Furthermore, this study investigates the different factors that affect the overall experience of tourists. The focus of the study is Jeonju City, a popular gastronomy destination in South Korea.
Design/methodology/approach
Survey questionnaires were distributed to 680 tourists in Jeonju City during two survey periods. Descriptive statistics and regressions were utilized to treat the data. The predictors that affect the overall experience of tourists were identified through the different literature. The hypotheses were formulated and tested to examine the relationship between the assessments of the distinct gastronomy-tourist market and tourists' overall experience.
Findings
The results indicate that there are 17.20% of the respondents indicated that their main reason for traveling was for the food. Descriptive statistics revealed that local food satisfaction, destination image perceived quality, perceived value, tourist expectations, and costs and risks have a positive and significant influence on tourist overall experience.
Originality/value
The findings of this study could provide guidelines for both the hospitality and tourism industries of the country, and tourist destination operators to further positioned approaches to satisfy gastronomy tourists in the “new normal”.
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Seohyun Park and Richard C. Smardon
The objectives of the research are to examine the differences among generations in South Korea in values or worldview (measured by the feeling of Connectedness‐to‐Nature Scale…
Abstract
Purpose
The objectives of the research are to examine the differences among generations in South Korea in values or worldview (measured by the feeling of Connectedness‐to‐Nature Scale (CNS)) and the intervening effects of the worldview on perceptions and behaviors in relation to and in response to the complex risk of dioxins – the unpleasant by‐products of the modern wasteful cultures.
Design/methodology/approach
A quasi‐experimental survey method was designed based on the content analysis of the media coverage on dioxin risk in Korea. The variables examined for this research include awareness, risk knowledge, the affective connectedness to nature worldview, opinion of management methods, and willingness‐to‐act (WTA) behaviors. An in‐person‐type survey administration was conducted on individuals from different social backgrounds in the city of Jeonju, Korea.
Findings
The findings show that there are no significant effects of age on one's awareness and knowledge of dioxin risk. However, the older respondents show significantly higher CNS, societal‐level WTA, and recycling behaviors.
Research limitations/implications
The implications include that the traditional Korean worldview, which emphasizes oneness or connectedness between humans and nature, does not disappear and infact significantly influences the perceptions and behaviors of the older Koreans. It is possible to assume that the younger Koreans are relatively less influenced by this worldview. However, additional tests across society are necessary for obtaining some generalization.
Originality/value
The originality or value of the study is that it systematically produces a social psychological analysis of the long‐term complex risk for individuals other than North Americans.
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Busan (Pusan), Korea’s second largest city (population 3.6 million) and fifth busiest port in the world, is experiencing rapidly increasing trade, global connections, events, and…
Abstract
Busan (Pusan), Korea’s second largest city (population 3.6 million) and fifth busiest port in the world, is experiencing rapidly increasing trade, global connections, events, and resulting infrastructural projects. What should Busan do to better handle the social, political, and economic complexities brought by these changes?
To answer this question, this paper explores the relationship of globalization and culture, as treated by cultural anthropology. It also considers how the tools of applied social science and anthropology can be mobilized to help Busan and the southeast region of Korea deal with these challenges.
After introducing anthropological treatments of culture, globalization and global problems, I discuss how applied social science/anthropology is used in international business/trade, tourism, and transport/logistics, especially the third area. To show how applied social science can help transportation and logistics projects in Busan and Korea, I present lessons from case studies and examples in Denver, Colorado Springs, Chuuk (Truk, South Pacific), and Korea.
Applied social science and applied anthropology present a wealth of helpful methods and insights to help Busan and Korea improve planning, public participation, political, social and environmental issues in transport and logistics projects, and to help prevent ethical and budgetary lapses. Finally, I offer suggestions for initial training programs and future studies to help expedite these goals.
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Jeongjoon Boo, Seung Yeob Lee and Byung Duk Song
The next generation of mobility is arising, and various challenging mobilities have entered the limelight. One of the most exciting of these is urban air mobility (UAM), and one…
Abstract
Purpose
The next generation of mobility is arising, and various challenging mobilities have entered the limelight. One of the most exciting of these is urban air mobility (UAM), and one of its challenges is constructing effective and efficient UAM service network. This study took a quantitative approach to the problem in an effort to support and facilitate the UAM service industry.
Design/methodology/approach
This study derived a multi-objective and multi-period (MOMP) location optimization model to support strategic UAM service network design. The model, based on its long-term service plan, determines where and when to open UAM airports. In addition, this study applied a modified e-constraint algorithm to derive managerial decisions on the Pareto relationship in consideration of multiple objectives and multiple periods.
Findings
Each Pareto solution represents a different UAM service network configuration. Thus, the model can analyze the trade-offs between Pareto decisions for the UAM service network. A case study of UAM service network design in South Korea demonstrates the validity of the proposed mathematical model and algorithm.
Practical implications
The design of a UAM service network should consider various aspects. Its construction and operation would require significant investments of time, capital and people, which would redound to society over a significant span of time. The results of this study provide quantitative guidelines for derivation and analysis of various UAM service network configurations in consideration of multiple objectives and multiple periods.
Originality/value
This paper proposes MOMP optimization, which approach is suitable to the fundamental characteristics of expanding UAM service networks and their design. It is expected that the present study will make significant contributions to the efforts of those deriving and analyzing future UAM service networks.
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Sangkil Moon, Yoonseo Park and Yong Seog Kim
The aim of this research is to theorize and demonstrate that analyzing consumers’ text product reviews using text mining can enhance the explanatory power of a product sales…
Abstract
Purpose
The aim of this research is to theorize and demonstrate that analyzing consumers’ text product reviews using text mining can enhance the explanatory power of a product sales model, particularly for hedonic products, which tend to generate emotional and subjective product evaluations. Previous research in this area has been more focused on utilitarian products.
Design/methodology/approach
Our text clustering-based procedure segments text reviews into multiple clusters in association with consumers’ numeric ratings to address consumer heterogeneity in taste preferences and quality valuations and the J-distribution of numeric product ratings. This approach is novel in terms of combining text clustering with numeric product ratings to address consumers’ subjective product evaluations.
Findings
Using the movie industry as our empirical application, we find that our approach of making use of product text reviews can improve the explanatory power and predictive validity of the box-office sales model.
Research limitations/implications
Marketing scholars have actively investigated the impact of consumers’ online product reviews on product sales, primarily focusing on consumers’ numeric product ratings. Recently, studies have also examined user-generated content. Similarly, this study looks into users’ textual product reviews to explain product sales. It remains to be seen how generalizable our empirical results are beyond our movie application.
Practical implications
Whereas numeric ratings can indicate how much viewers liked products, consumers’ reviews can convey why viewers liked or disliked them. Therefore, our review analysis can help marketers understand what factors make new products succeed or fail.
Originality/value
Primarily our approach is suitable to products subjectively evaluated, mostly, hedonic products. In doing so, we consider consumer heterogeneity contained in reviews through our review clusters based on their divergent impacts on sales.
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Nak Hwan Choi and Yen‐Soon Kim
Cheerful emotions are associated with achievement goals and quiescence emotions are associated with protection goals. The compatibility between consumer's goal orientation and the…
Abstract
Purpose
Cheerful emotions are associated with achievement goals and quiescence emotions are associated with protection goals. The compatibility between consumer's goal orientation and the types of emotions can be extended to linking the types of emotions with the types of the product attributes used in advertisement. Previous studies have kept silent about the roles of differences between types of feelings induced from different advertisements on evaluating target advertised. The purpose of this paper is to explore the different effects of emotions triggered by the advertising information on evaluating the target.
Design/methodology/approach
Restaurant attributes were classified into hedonic and performance and reliability attributes. In total, three types of scenarios and advertisements were developed to induce the specific affect and 165 undergraduate students were assigned to one of three groups, each group consisting of 55 participants. Different scenarios and advertisements were provided to different group members and participants filled out the questionnaire. ANOVA was used to verify differences of feeling types (cheerful and quiescent) induced from each scenario and advertisement. Multiple regression analysis was used to verify the effects of feeling types induced from each scenario and advertisement on restaurant evaluations.
Findings
The appeals created by using each attribute induce positive emotions differently between the types of attributes which have a strong influence on restaurant appraisal. That is, the appeal using hedonic and performance attributes helps consumers feel cheerful more than quiescence. In addition, the appeal by using reliability attributes helps consumers feel more quiescence than cheerful. Also the cheerful emotions have more positive influences on restaurant appraisal than quiescence emotions do when appealed by using hedonic and performance attributes. Furthermore, quiescence emotions have more positive influences on restaurant appraisal than cheerful emotions when appealed by using reliability attributes.
Practical implications
It is of great importance for restaurant marketers to induce positive affects useful for customers' evaluation in a competitive environment. This research provides the insights into the roles of specific emotions induced from three types of restaurant attributes on the evaluation. Marketers should examine what types of goals consumers have and make an effort to trigger emotions by carefully using product attribute to be advertised to be consistent with the goals.
Originality/value
The main theoretical contribution of this paper is to extend prior affect‐as‐information researches to the effects of specific feelings compatible with certain types of restaurant attributes on evaluation.
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Nak Hwan Choi and Yen‐Soon Kim
Past researches have not explored the roles of staff's hotel identification on customer‐related behaviors and the relationship between hotel identification inducing factors (trust…
Abstract
Purpose
Past researches have not explored the roles of staff's hotel identification on customer‐related behaviors and the relationship between hotel identification inducing factors (trust in supervisor, job satisfaction, perceived external prestige) and hotel identification. The purpose of this paper is to examine the roles of staff's hotel identification as a mediator of the relationship between hotel identification inducing factors and customer‐related behaviors. Through reviewing the existing literature concerned, the authors propose a research model involving staff's trust in the supervisor, job satisfaction, perceived external prestige, hotel identification, organization citizenship behavior, and customer satisfaction behavior and test it.
Design/methodology/approach
Hotel samples were from the south‐west area of Korea. Questionnaires were given to 250 staff of the hotels and 224 were returned with no problems. The sample was used to purify the measures and test their convergent and discriminant validity. The final measurement model includes 24 items across six constructs. The authors conducted exploratory factor analysis to show that there are convergent validities of measurement items related to each construct, and explored correlations between the constructs and calculated average variance extracted to verify that there are discriminant validities between constructs. LISREL 8.30 was used to verify the hypotheses.
Findings
The results provided evidence that hotel identification plays important mediating roles between them. Identification with the hotel will be strengthened when job satisfaction and trust in the supervisor becomes strong. Trust in the supervisor plays a more important role in forming hotel identification than job satisfaction does. The role of organization citizenship behavior on the customer satisfaction behavior is also explored. Hotel identification affects organization citizenship behavior which in turn positively affects customer satisfaction behavior. But the results do not provide support for a central role of perceived external prestige.
Practical implications
The study gives information to hotel managers who want to encourage customer‐related behaviors that they should induce staff's identification with the hotel by improving the level of trust in the supervisor and job satisfaction.
Originality/value
Little past literature has explored the role of hotel identification as the substance of staff action. This study explored the influence of hotel identification on staff behavior that results in contributing to theoretical development and hotel management.
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Seomgyun Lee, Taeyeon Oh and Choong Hoon Lim
This study sought to determine if environmental barriers (i.e. air pollution, temperature and precipitation) affect outdoor (i.e. soccer and baseball) and indoor (i.e. basketball…
Abstract
Purpose
This study sought to determine if environmental barriers (i.e. air pollution, temperature and precipitation) affect outdoor (i.e. soccer and baseball) and indoor (i.e. basketball) professional sport attendance in South Korea.
Design/methodology/approach
By including actual air quality, temperature and precipitation data collected from each place where the sporting events take place, this study conducted a regression analysis to examine factors that influenced outdoor and indoor sport attendance.
Findings
In outdoor sports, the estimated results suggested that soccer and baseball attendance were not affected by air pollution. Indoor sport consumers did not change their consumption behaviors in attending sports despite the presence of air pollution. In addition, there was mixed evidence on the effect of weather-related variables on attendance. Average temperature had a positive effect on baseball (outdoor) and basketball (indoor) sport attendance, indicating that the warmer the temperature, the more likely those fans were to attend the games. Average precipitation was negatively associated with outdoor (soccer) sport spectators.
Originality/value
The present study contributes to the sport environment literature by examining the impact of environmental barriers on spectators' behaviors in the context of outdoor and indoor professional sports.
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Hossein Omrany, Amirhosein Ghaffarianhoseini, Ali Ghaffarianhoseini and Derek John Clements-Croome
This paper critically analysed 195 articles with the objectives of providing a clear understanding of the current City Information Modelling (CIM) implementations, identifying the…
Abstract
Purpose
This paper critically analysed 195 articles with the objectives of providing a clear understanding of the current City Information Modelling (CIM) implementations, identifying the main challenges hampering the uptake of CIM and providing recommendations for the future development of CIM.
Design/methodology/approach
This paper adopts the PRISMA method in order to perform the systematic literature review.
Findings
The results identified nine domains of CIM implementation including (1) natural disaster management, (2) urban building energy modelling, (3) urban facility management, (4) urban infrastructure management, (5) land administration systems, (6) improvement of urban microclimates, (7) development of digital twin and smart cities, (8) improvement of social engagement and (9) urban landscaping design. Further, eight challenges were identified that hinder the widespread employment of CIM including (1) reluctance towards CIM application, (2) data quality, (3) computing resources and storage inefficiency, (4) data integration between BIM and GIS and interoperability, (5) establishing a standardised workflow for CIM implementation, (6) synergy between all parties involved, (7) cybersecurity and intellectual property and (8) data management.
Originality/value
This is the first paper of its kind that provides a holistic understanding of the current implementation of CIM. The outcomes will benefit multiple target groups. First, urban planners and designers will be supplied with a status-quo understanding of CIM implementations. Second, this research introduces possibilities of CIM deployment for the governance of cities; hence the outcomes can be useful for policymakers. Lastly, the scientific community can use the findings of this study as a reference point to gain a comprehensive understanding of the field and contribute to the future development of CIM.
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