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Business Process Management Journal, vol. 20 no. 4
Type: Research Article
ISSN: 1463-7154

Article
Publication date: 1 July 2014

Thomas Kohlborn, Oliver Mueller, Jens Poeppelbuss and Maximilian Roeglinger

More than two decades after the early works about Business Process Management (BPM) were published by the discipline's thought-leaders of that time, the authors were…

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Abstract

Purpose

More than two decades after the early works about Business Process Management (BPM) were published by the discipline's thought-leaders of that time, the authors were interested in getting an assessment of what BPM has been able to achieve so far, what promises have been fulfilled, and where BPM should be heading in the future. The purpose of this paper is to discuss the above issues.

Design/methodology/approach

The authors conducted an interview with Professor Michael Rosemann, one of today's authorities in the BPM field, who shared with us his thoughts on ambidextrous BPM.

Findings

According to Michael Rosemann, the BPM community has, since its conception, put much effort in mastering exploitative BPM that focusses on analyzing and automating single processes as well as on improving such processes step-by-step. However, explorative BPM, which emphasizes radical process change, process innovation and the enabling of new business models, still is in its infancy. Professor Rosemann therefore calls for ambidextrous BPM integrating exploitative and explorative capabilities, more interdisciplinary as well as a closer collaboration between academia and practice.

Originality/value

In this interview, Michael Rosemann points to directions of future development for the BPM community, particularly with respect to explorative BPM. Michael Rosemann also highlights the skillset explorative BPM researchers and professionals should have.

Details

Business Process Management Journal, vol. 20 no. 4
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 1 July 2014

Julian Krumeich, Benjamin Weis, Dirk Werth and Peter Loos

The business operations of today's enterprises are heavily influenced by numerous of internal and external business events. With the Event Driven Architecture and…

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Abstract

Purpose

The business operations of today's enterprises are heavily influenced by numerous of internal and external business events. With the Event Driven Architecture and particularly the Complex Event Processing (CEP), the technology required for identifying complex correlations in these large amounts of event data right after its appearance has already emerged. The resulting gain in operational transparency builds the foundation for (near) real-time reactions. This motivated extensive research activities especially in the field of Business Process Management (BPM), which essentially coined the term Event-Driven BPM (EDBPM). Now, several years after the advent of this new concept, the purpose of this paper is to shed light to the question: where are we now on our way towards a sophisticated adoption of the CEP technology within BPM?

Design/methodology/approach

The research methodology of this paper is a structured literature analysis. It basically follows the procedure proposed by vom Brocke et al. (2009). This verified five-step process – entitled “Reconstructing the giant” – allowed a rigorous study. As a result, various research clusters were derived, whose state-of-the-art exposed existing research gaps within EDBPM.

Findings

First of all, the paper provides a concise conceptual basis on different application possibilities of EDBPM. Afterwards, it synthesizes current research into six clusters and highlights most significant work within them. Finally, a research agenda is proposed to tackle existing research gaps to pave the way towards fully realizing the potentials of the paradigm.

Originality/value

So far, a comparable study of the current state-of-the-art within EDBPM is non-existent. The findings of this paper, e.g. the proposed research agenda, help scholars to focus their research efforts on specific aspects that need to be considered in order to advance the adoption of the CEP technology within BPM.

Article
Publication date: 1 July 2014

Stephan Bögel, Stefan Stieglitz and Christian Meske

The purpose of this paper is to introduce a novel role model-based approach for modelling collaborative business processes. The authors present an architecture for…

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Abstract

Purpose

The purpose of this paper is to introduce a novel role model-based approach for modelling collaborative business processes. The authors present an architecture for subject-oriented business process modelling relying on the role concept and the demonstration of collaboration patterns expressed by role models.

Design/methodology/approach

The authors present a literature review and they identify requirements for collaborative business process modelling. Moreover, roles are introduced as the enabling concept for collaborative business process modelling. The concept of roles offers a dynamic type aspect as a linking element to business process modelling as well as the ability to model collaboration aspects as they are central elements of social software.

Findings

The authors propose a role-based approach to use the potential of social media for business process modelling of collaborative processes. The approach helps to overcome traditional business process modelling drawbacks like “model-reality divide” and “lost innovations.”

Research limitations/implications

The proposed approach and derived prototype architecture have not been tested yet and therefore still need to be empirically proved and verified. However, the conceptual work will help other researchers as well as practitioners to further elaborate the model and to develop prototypes.

Practical implications

The paper includes implications for the improvement of business process modelling in team-based and knowledge-centric organizations, which strive for an optimization of collaboration management.

Originality/value

This work is the first to introduce a role model-based approach to overcome traditional drawbacks of business process modelling.

Article
Publication date: 1 July 2014

Jan vom Brocke, Theresa Schmiedel, Jan Recker, Peter Trkman, Willem Mertens and Stijn Viaene

The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research…

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Abstract

Purpose

The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice.

Design/methodology/approach

The identification and discussion of the principles reflects the viewpoint, which was informed by extant literature and focus groups, including 20 BPM experts from academia and practice.

Findings

The authors identify ten principles which represent a set of capabilities essential for mastering contemporary and future challenges in BPM. Their antonyms signify potential roadblocks and bad practices in BPM. The authors also identify a set of open research questions that can guide future BPM research.

Research limitations/implications

The findings suggest several areas of research regarding each of the identified principles of good BPM. Also, the principles themselves should be systematically and empirically examined in future studies.

Practical implications

The findings allow practitioners to comprehensively scope their BPM initiatives and provide a general guidance for BPM implementation. Moreover, the principles may also serve to tackle contemporary issues in other management areas.

Originality/value

This is the first paper that distills principles of BPM in the sense of both good and bad practice recommendations. The value of the principles lies in providing normative advice to practitioners as well as in identifying open research areas for academia, thereby extending the reach and richness of BPM beyond its traditional frontiers.

Details

Business Process Management Journal, vol. 20 no. 4
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 1 July 2014

Janina Fengel

The purpose of this paper is to propose a solution for automating the task of matching business process models and search for correspondences with regard to the model…

Abstract

Purpose

The purpose of this paper is to propose a solution for automating the task of matching business process models and search for correspondences with regard to the model semantics, thus improving the efficiency of such works.

Design/methodology/approach

A method is proposed based on combining several semantic technologies. The research follows a design-science-oriented approach in that a method together with its supporting artifacts has been engineered. It application allows for reusing legacy models and automatedly determining semantic similarity.

Findings

The method has been applied and the first findings suggest the effectiveness of the approach. The results of applying the method show its feasibility and significance. The suggested heuristic computing of semantic correspondences between semantically heterogeneous business process models is flexible and can support domain users.

Research limitations/implications

Even though a solution can be offered that is directly usable, so far the full complexity of the natural language as given in model element labels is not yet completely resolvable. Here further research could contribute to the potential optimizations and refinement of automatic matching and linguistic procedures. However, an open research question could be solved.

Practical implications

The method presented is aimed at adding to the methods in the field of business process management and could extend the possibilities of automating support for business analysis.

Originality/value

The suggested combination of semantic technologies is innovative and addresses the aspect of semantic heterogeneity in a holistic, which is novel to the field.

Article
Publication date: 1 July 2014

Ana Sofia Antunes, Paulo Rupino da Cunha and João Barata

The purpose of this paper is to present a lightweight approach to help diagnose and eliminate issues in existing business processes, which cause participants to resist…

Abstract

Purpose

The purpose of this paper is to present a lightweight approach to help diagnose and eliminate issues in existing business processes, which cause participants to resist following them as modelled. The analysis is made accessible by the use of drillable graphical dashboards.

Design/methodology/approach

Two action research cycles in two distinct industries were used to test and refine the approach, while also solving the specific organizational issues.

Findings

The approach was considered simple to use and proved capable of identifying pain points causing friction in the smooth operation of business processes. Various longer-term positive effects were reported by one of the organizations that is ISO 9001-certified.

Research limitations/implications

This type of research benefits from experiments in new cases with different contexts that can challenge it. In particular, it would be interesting to evaluate the approach in an organization with a more ad hoc view of processes, as opposed to the more standards-based cases of this paper.

Practical implications

Using the proposed approach to tune the processes, so that participants are more willing to follow them, removes some inconsistency of operations and potential non-conformities in audits.

Social implications

The proposed approach is aimed at the “social sustainability” of the business processes, as it seeks to eliminate people grievances with those processes and make them sustainable in the long term.

Originality/value

Although there is a lot written about process improvement, the literature is scarce in lightweight, pragmatic approaches to identify and resolve the social aspects that cause participants to deviate from the processes, or see them as a burden instead of valuable help for their everyday tasks.

Details

Business Process Management Journal, vol. 20 no. 4
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 28 January 2014

Bjoern Niehaves, Jens Poeppelbuss, Ralf Plattfaut and Joerg Becker

Business process management (BPM) is a key concept in information systems (IS) research that helps to connect business strategy with the use of technology in an…

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Abstract

Purpose

Business process management (BPM) is a key concept in information systems (IS) research that helps to connect business strategy with the use of technology in an organization. Contemporary BPM research is no longer only about methods, procedures, or tools for managing or modeling processes but about assessing and developing BPM capability in organizations. For this purpose, a vast collection of maturity models has been designed by practitioners and scholars alike. Such models are used to assess the status quo and benchmark it against other organizations, and, most important, to guide the development of BPM capability. With this study, the paper challenges the maturity model perspective of such development models.

Design/methodology/approach

In this study, methods of qualitative IS research are employed to address the research objectives.

Findings

The paper shows that maturity model-based guidance would be inadequate. Instead, other concept-external factors resulting from organizational and environmental characteristics appear to be important indicators. The theory discussion introduces alternative takes on BPM capability development, lays out implications for BPM practice, and presents potentially fruitful paths for future research in the area of BPM capability development.

Originality/value

This paper challenges the current perspectives and contributes a new direction for conceptualizing BPM capability development.

Details

Business Process Management Journal, vol. 20 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 3 April 2017

Jens Ohlsson, Shengnan Han and Harry Bouwman

The purpose of this paper is to demonstrate and evaluate the prioritization and categorization method (PCM), which facilitates the active participation of process…

Abstract

Purpose

The purpose of this paper is to demonstrate and evaluate the prioritization and categorization method (PCM), which facilitates the active participation of process stakeholders (managers, owners, customers) in process assessments. Stakeholders evaluate processes in terms of effectiveness, efficiency and relevance against certain contextual business and industry factors. This collective evaluation serves as a foundation for the management decision-making process regarding process improvement and redesign.

Design/methodology/approach

The PCM is examined based on a case study at Ericsson. In total, 55 stakeholders, representing different organizational levels and functions, assessed eight core processes. Follow-up interviews and feedback after the evaluation sessions were collected for triangulation purpose.

Findings

The PCM helps Ericsson evaluate its processes within business context and industry environments. The results show that, to realize seamless end-to-end processes in the eight assessed processes, Ericsson has to make a greater effort to improve its process structures, governance and culture for fulfilling the needs of future business. Ericsson Steering Group is satisfied with the insights provided and has decided to train more stakeholders to use PCM.

Research limitations/implications

This research is based on a single case within a specific organizational setting. The results may not be necessary generalizable to other business and industry settings. Organizations need to configure PCM in consideration of their own processes and business contingencies to explore and fulfil their process improvement purposes.

Originality/value

This paper presents a new context-aware, easy-to-use and holistic method for business process management (BPM), the PCM. The method requires the active engagement of stakeholders, it focusses on developing dynamic BPM capabilities and fully embeds organizational contingencies and contextual factors in the decision-making regarding BPM. This paper contributes a novel method to explorative BPM.

Details

Business Process Management Journal, vol. 23 no. 2
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 26 June 2018

Alberto Ferraris, Filippo Monge and Jens Mueller

In several studies, it has been found that organizational performance is affected by ambidextrous IT capabilities. Nevertheless, business processes are essential to the…

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Abstract

Purpose

In several studies, it has been found that organizational performance is affected by ambidextrous IT capabilities. Nevertheless, business processes are essential to the value generation conversion of IT investment into performance. In the literature, this focus on the impact of IT capabilities at the business process level is still under investigated. So, the purpose of this paper is to test the effects of explorative and exploitative business process IT capabilities on business process performances (BPP) and the positive moderator role of business process management (BPM) capabilities.

Design/methodology/approach

This analysis has been done through a quantitative study in the Italian hotel industry. An OLS regression analysis has been carried out on a sample of 404 firms.

Findings

The study identifies distinct effects related to exploration and exploitation and finds a moderating effect of BPM capabilities, explaining their positive impact on BPP.

Originality/value

The main purpose of the paper is to contribute to the area of business process management by demonstrating the importance of both explorative and exploitative IT capabilities for a business process as well as the managerial capabilities at the process level. Furthermore, this focus at the process level allows us to add original insights into research on ambidexterity by expanding existing works.

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