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Purpose: The development of service automation continues to underpin the travel, tourism and hospitality sectors providing benefits for both customers and service companies. The purpose of this chapter is to showcase the practice of self-service technology (SST) usage in the contemporary tourism and hospitality sectors and present a conceptual framework of customer SST adoption.

Design/Methodology/Approach: This chapter offers an examination of theory, research and practice in relation to SST usage in tourism, highlighting the benefits and drawbacks arising for both customers and service providers. Since the benefits are achieved only if SSTs gain effective adoption with customers, this chapter focuses on concepts underpinning the study of customer SST adoption. Drawing on SST adoption factors and SST customer roles, a conceptual framework of SST adoption is discussed.

Findings/Practical Implications: This chapter examines the principles and practice underpinning the usage of self-service technologies in the travel, tourism and hospitality sectors, with specific reference to customer SST roles in co-creation. The customer SST roles provide a more detailed and nuanced picture of the customer perspective on SST usage. These nuanced roles are captured in a conceptual framework which seeks to further refine the understanding of customer SST adoption.

Research Implications & Originality/Value: The framework provides a useful foundation for further research with a focus on customer empowerment in SSTs. The future development of service automation will require a balance between the delivery of a personalised and smarter customer experience and technology applications that are unobtrusive and which do not pose any ethical or privacy concerns.

This chapter makes a case for a decolonial, intersectional approach to narrative criminology. It argues that in growing contexts of deepening inequalities, research approaches that humanise people on the margins and that explicitly centre questions of social justice are ever more urgent. This chapter explicates a decolonial, intersectional narrative analysis, working with the data generated in interviews with women sex workers on their experiences of violence outlining how a decolonial, intersectional, narrative analysis may be accomplished to analyse the intersections of power at material, representational and structural levels. The chapter illustrates the importance of an intersectional feminist lens for amplifying the complexity of women sex workers' experiences of gendered violence and for understanding the multiple forms of material, symbolic and institutionalised subordination they experience in increasingly unequal and oppressive contexts. It ends by considering the contributions decolonial, intersectional feminist work can offer narrative criminology, especially the emerging field of narrative victimology.

Transport shapes the health of urban populations. It can support healthy behaviours such as participation in regular physical activity and access to community connection. Transport systems can also have major negative impacts on health. For example, through air pollution from fossil fuel-based modes of travel, the risk of injury and death from transport related collisions, and in the way sedentary modes of travelling can contribute to less physically active lifestyles.

This chapter considers the long-term impact of the pandemic on a series of well-researched transport-related health outcomes. It first describes the established connections between transport and health. It then considers the future implications of three potential pandemic-induced shifts: the increased uptake of working from home (WFH); decreased usage of public transport and increased interest in walking and cycling in the local neighbourhood. The impacts of these shifts on the transport-health nexus are then discussed, revealing both positive and negative outcomes. The authors conclude by providing policy recommendations to mitigate possible negative outcomes and strengthen the positive consequences into the future.

Luxury has received attention from tourism researchers as an important element of the gastronomic tourism experience. With recent research suggesting food and wine tourism being connected to luxury, it is important to explore how gastronomic tourism experiences are marketed to create such perceptions and feelings of luxury. This chapter aims to understand marketing strategies that support luxury gastronomic tourism experiences. In contrast to the definition of luxury as a performance or a value, this research conceptualises luxury as an affect which is sensed and felt in gastronomic tourism experiences. How this conceptualisation translates into marketing practice is explored for a particular gastronomic region. An in-depth analysis of the website of a destination marketing organisation in the Hunter Valley gastronomic region of Australia shows that the gastronomic tourism experience is marketed as bucolic luxury using marketing strategies of connection, congregation and repetition, all of which channel and maintain the affect of bucolic luxury. The chapter contributes to the literature on luxury marketing in the tourism context by identifying marketing strategies that can augment the affect of luxury for the gastronomy tourist.

Purpose – This chapter provides an introduction to the bicycle as a means of transport and sustainability as a development concept. It discusses the three pillars of sustainability and introduces the subsequent chapters in the book.

Approach – The chapter takes a historical view of the development of the bicycle and sustainability and provides a contemporary view of the relation between the bicycle and society, the environment and the economy.

Findings – The chapter provides an overview of the discussions to be presented in the subsequent chapters and, through a resumé of each chapter, the reader is presented with a comprehensive context in which to read each individual chapter.

Implications – While the implications are preliminary on the basis that the arguments have not been fully expounded, it is suggested that cycling needs a well-defined system in which to operate, and that system needs to be closely allied to the needs of the user at the human scale.

Purpose – Informed by Chinese mothers from four villages, the purpose of this chapter is to address the old issue of feminization of family survival, but situated within the landscape of neoliberalism. This study investigates the interplay between Chinese patriarchal values and neoliberal ideas that have shaped the Happiness Project – Action to Aid Impoverished Mothers – an official population control program that has been combined with poverty reduction “Action.”

Methodology – This research began in 2001 in Sichuan Province, Southwest China. Over a period of three years I interviewed 48 women who were participants in the Happiness Project.

Findings – The goal of the Happiness Project is to bring “happiness” to poor mothers through the introduction of microcredit, literacy programs, and the improvement of reproductive health. Three maternal aspects of the Happiness Project, as the study indicates, coincide with three particular patriarchal values. These include an official construction of a good mother image, targeting women's bodies as objects of the state's population control, and reinforcing gender stereotypes through market activity. The findings of this research suggest that feminization of family survival coincided with achieving the goal of the Project. Mothers thus have carried a double burden on behalf of the Chinese state and their families: the goals of declining fertility and increasing family prosperity.

Social implications – Based on this outcome, the study not only calls for reevaluating this “women-only” economic development model, but also calls into question whether bringing Chinese women into public production/market activity is a path to women's emancipation under neoliberalism.