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Book part
Publication date: 26 August 2019

Jennifer A. Nash

This research investigates developmental experiences of executive leaders that result in effective capabilities over their lifetimes.

Abstract

Purpose

This research investigates developmental experiences of executive leaders that result in effective capabilities over their lifetimes.

Design/Methodology/Approach

Qualitative study with 31 C-suite, Vice President, and Director-level executives, Methods used include semi-structured, critical incident interviews, constant comparative analysis, thematic analysis, protocol coding style, inductive coding, and NVivo.

Findings

Eight of the competencies from the emotional and social competency inventory – (ESCI) and three new themes, continuous learning, environmental aesthetic, and duality of awareness are identified as key differentiators of effective executive leaders.

Research Limitations/Implications

The sample consisted of four organizations; study participants represented small- to medium-size private organizations in both profit and non-profit spheres, and the study relied on respondent’s recollections of past lived experiences.

Practical Implications

My analysis suggests that this unique blend of competencies, themes, and behaviors enables leadership effectiveness within the healthcare, manufacturing, and professional services industries.

Originality/Value

Contributions to leadership development literature through empirically rigorous, scientific study with executive leaders in the field suggest that emotional intelligence competencies are differentiators of executive performance and propose that executive development opportunities include multiple dimensions of emotional intelligence.

Details

Emotions and Leadership
Type: Book
ISBN: 978-1-83867-202-7

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Book part
Publication date: 26 August 2019

Abstract

Details

Emotions and Leadership
Type: Book
ISBN: 978-1-83867-202-7

Content available
Book part
Publication date: 19 October 2020

Abstract

Details

Emotions and Service in the Digital Age
Type: Book
ISBN: 978-1-83909-260-2

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Article
Publication date: 19 October 2018

Angela Dy and Adaku Jennifer Agwunobi

This conceptual paper has two central aims: to critically analyse the potential of intersectionality theory as a means by which to understand aspects of context in…

Abstract

Purpose

This conceptual paper has two central aims: to critically analyse the potential of intersectionality theory as a means by which to understand aspects of context in entrepreneurship studies, and advocate for the value of a realist perspective and mixed methods approaches to produce better intersectional research on entrepreneurship. This paper aims to discuss these issues.

Design/methodology/approach

Highlighting context as an emerging topic within entrepreneurship literature, the paper examines how drawing upon notions of intersectionality and positionality can help to explain the social context for entrepreneurial activity and outcomes, particularly in terms of agency and resources.

Findings

The paper complements and extends existing intersectional approaches to entrepreneurship studies by introducing Archer’s critical realist philosophical perspective on agency and Anthias’ positional perspective on resource access, considering the usefulness of realism and mixed methods approaches for such work, and outlining a methodologically informed potential research agenda for the area.

Originality/value

The paper offers a theoretical foundation for researchers to begin systematically exploring social entrepreneurial context by accounting for the effects of overarching intersecting structures such as gender, race, and socio-economic class (amongst others), presents empirical methods through which these social-structural influences, and the degree of their impact, can be identified and analysed, and suggests a philosophically robust means of conceptualising how, in combination with agency, they influence essential aspects of entrepreneurial activity.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 25 no. 8
Type: Research Article
ISSN: 1355-2554

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Book part
Publication date: 19 October 2020

Jennifer Nash

Advancements in digital technology, collectively known as Industry 4.0, are profoundly changing dynamics in multiple industries. The coaching industry is impacted by this…

Abstract

Advancements in digital technology, collectively known as Industry 4.0, are profoundly changing dynamics in multiple industries. The coaching industry is impacted by this shift, as companies offering digital coaching technologies begin to take market share. To effectively serve clients in this rapidly changing market, coaches must adopt a digital mindset, upskill their capabilities, and transform their business models to leverage current and nascent technology.

Organizations are increasingly including executive coaching as part of their leadership development interventions to improve their executive leaders' abilities. Previous studies have linked outstanding leader performance to an intentionally developed relational climate. Therefore, the relational climate crafted between the coach and executive leader is critically important to create shared purpose, experience compassion, energize interactions, impact performance, and realize a quality, effective executive coaching engagement.

This is the first study to explore relational climate as a driver of coaching relationship quality. My empirical findings reflect that relational climate has a significant, positive impact on coaching relationship quality, which in turn contributes to an executive leader's effectiveness. The three goals of this study are: (1) to understand the factors that contribute to crafting a quality and effective coaching relationship; (2) to address scholarly gaps in past research regarding the relationship between a coach and client; and (3) to provide clarity for coaches how to better address, leverage, and realize an executive coaching relational climate within the context of Industry 4.0. Those crafting effective and quality coaching relationships should ensure that there is shared vision between the coach and client, that both parties demonstrate compassion, and that the coach and client each infuse the relationship with positive energy and vitality to create relational energy.

Details

Emotions and Service in the Digital Age
Type: Book
ISBN: 978-1-83909-260-2

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Book part
Publication date: 26 August 2019

Jennifer D. Turner and Chrystine Mitchell

Purpose – The purpose of this chapter is to highlight the gradual release of responsibility (GRR) model as an instructional framework for enacting culturally relevant…

Abstract

Purpose – The purpose of this chapter is to highlight the gradual release of responsibility (GRR) model as an instructional framework for enacting culturally relevant literacy pedagogy in K-8 classrooms.

Approach – First, the authors frame a discussion on culturally relevant pedagogy via three central tenets and its significance for promoting equity and access in literacy education. Next, culturally relevant pedagogy is linked with the GRR model. Finally, authentic literacy practices that help bridge culturally relevant learning throughout the segments of the GRR model are delineated.

Findings – The authors believe that GRR models infused with culturally relevant pedagogical practices make literacy learning more equitable and accessible to students of Color. Toward that end, the authors provide multiple research-based instructional strategies that illustrate how the GRR model can incorporate culturally relevant pedagogical practices. These practical examples serve as models for the ways in which teachers can connect with students’ cultural backgrounds and understandings while expanding their literacy learning.

Practical implications – By demonstrating how K-8 teachers scaffold and promote literacy learning in ways that leverage diverse students’ cultural experiences, the authors aim to help teachers sustain students’ cultural identities and nurture their socio-critical consciousness.

Details

The Gradual Release of Responsibility in Literacy Research and Practice
Type: Book
ISBN: 978-1-78769-447-7

Keywords

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Article
Publication date: 2 January 2020

Greg D. Simpson, Jessica Patroni, Albert C.K. Teo, Jennifer K.L. Chan and David Newsome

The purpose of this paper is to postulate that the technique of Importance-Performance Analysis (IPA) is currently underutilised in visitor management studies reported in…

Abstract

Purpose

The purpose of this paper is to postulate that the technique of Importance-Performance Analysis (IPA) is currently underutilised in visitor management studies reported in the peer-reviewed marine wildlife tourism (MWT) research literature. Further, this paper provides insight into how IPA could inform future research and management of tourism experiences at marine wildlife destinations.

Design/methodology/approach

This paper synthesises learning gained from the natural area tourism and recreation literature that report the application of IPA in MWT and insights from a recent study at the Dolphin Discovery Centre in Bunbury, Western Australia.

Findings

Although currently underutilized in MWT research, IPA is a relatively straightforward, easy to interpret, and, if correctly applied, a powerful tool that managers and researchers can employ to investigate and enhance visitor satisfaction in the short-term and for longer-term sustainability of the industry through visitor-informed tourism management.

Originality/value

Having identified the opportunity to enhance visitor experiences, site management and target species welfare through increased IPA research, this review provides a plain language introduction to the application of IPA and direct access to comprehensible academic discourses and exemplars for the technique. Moreover, in light of increasing tourism demand, IPA can assist in determining management options for the future.

Details

Journal of Tourism Futures, vol. 6 no. 2
Type: Research Article
ISSN: 2055-5911

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Book part
Publication date: 1 October 2013

Jennifer Thomson

This chapter examines the historical development of different conceptions of health among environmental activists in the postwar United States.

Abstract

Purpose

This chapter examines the historical development of different conceptions of health among environmental activists in the postwar United States.

Methodology/approach

The historical analysis combines archival research with oral history interviews.

Findings

This study argues that applications of “health” to describe the environment are more diverse than generally acknowledged, and that environmental activists were at the forefront of connecting the two terms within broader public discourse.

Originality/value of chapter

This study provides a historical context for understanding the contemporary diversity of perspectives on the links between ecology and health. It illustrates the cross-fertilization between scientists, philosophers, and environmental activists in the 1970s that led to this contemporary diversity.

Details

Ecological Health: Society, Ecology and Health
Type: Book
ISBN: 978-1-78190-323-0

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Abstract

Details

Emotions and Service in the Digital Age
Type: Book
ISBN: 978-1-83909-260-2

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Article
Publication date: 1 April 2014

Jeff McCarthy, Jennifer Rowley, Catherine Jane Ashworth and Elke Pioch

The purpose of this paper is to contribute knowledge on the issues and benefits associated with managing brand presence and relationships through social media. UK football…

Abstract

Purpose

The purpose of this paper is to contribute knowledge on the issues and benefits associated with managing brand presence and relationships through social media. UK football clubs are big businesses, with committed communities of fans, so are an ideal context from which to develop an understanding of the issues and challenges facing organisations as they seek to protect and promote their brand online.

Design/methodology/approach

Due to the emergent nature of social media, and the criticality of the relationships between clubs and their fans, an exploratory study using a multiple case study approach was used to gather rich insights into the phenomenon.

Findings

Clubs agreed that further development of social media strategies had potential to deliver interaction and engagement, community growth and belonging, traffic flow to official web sites and commercial gain. However, in developing their social media strategies they had two key concerns. The first concern was the control of the brand presence and image in social media, and how to respond to the opportunities that social media present to fans to impact on the brand. The second concern was how to strike an appropriate balance between strategies that deliver short-term revenue, and those that build longer term brand loyalty.

Originality/value

This research is the first to offer insights into the issues facing organisations when developing their social media strategy.

Details

Internet Research, vol. 24 no. 2
Type: Research Article
ISSN: 1066-2243

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