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Recent technological advances have led to the growing popularity of traffic-related social media platforms which facilitate drivers to easily share, consume and exchange traffic information instead of the traditional ways using TV or radio. By integrating the information systems success model, social capital theory and dedication-based commitment mechanism, the purpose of this paper is to examine the varying degree of effectiveness in maintaining user’s continuance intention between two different social media platforms for traffic information.

The data were collected through online questionnaires from two platforms. One is a multi-channel traffic information community that has been specialized in traffic information for many years and has adopted several kinds of social media to engage with its audience. The other is a community-based traffic application created to help people exchange and contribute traffic information with real-time navigation.

The findings show that the effects of satisfaction and affective commitment on continuance intention are stronger in the community-based traffic application while their antecedents play different roles in shaping satisfaction and affective commitment due to the nature and characteristics of these two groups.

This study will be the first attempt to understand what matters to users and what can retain users to routinely use a specific traffic-related social media platform in their daily lives. This is also one of the first empirical studies that examine both transactional and relational points of view on users’ continuance intention.

To provide better services to customers, especially immediate responses and 24/7 availability, businesses are implementing text-based automated conversational agents, i.e. chatbots on their social platforms and websites. Chatbots are required to not only provide customers with necessary consultancy and guidance but also communicate friendly and socially. Based on the cognitive fit theory, this study attempts to examine the role of chatbot as a decision aid and how the match between information presentation in forms of decisional guidance and communication style and the shopping task influences consumers' perceived cognitive fit and decision performance outcomes.

A 2 x 2 x 2 between subject online experiment was conducted to identify which kind of decisional guidance (suggestive and informative guidance) and communication style (task-oriented vs social-oriented style) are the most appropriate for each type of shopping task (searching vs browsing task).

The findings show that when customers interact with chatbots, they will perceive higher cognitive fit if the chatbots provide them with suggestive guidance and communicate in a friendly style especially when they perform a searching task.

This study is the first attempt to understand the role of chatbots as a decision aid to customers using the communicative language. This study also tries to explore the cognitive fit theory in a novel way, and we propose the information presentation in forms of communicative language rather than matrices, tables and graphs.

This study aims at investigating the effects of two-way review system and how reach and richness of information influence the perceptions of risks and benefits among service providers and their intention to continue sharing their property on sharing economy.

To generate the variance, a 2 × 2 × 2 full factorial experiment was conducted to collect data. The research model was then tested using the structural equation model technique.

The study finds that reach of information predicts the social and economic benefits among service providers, while richness of information negatively relates to perceived informational privacy risks, which, in turn, significantly influence the decision of the service providers to continue sharing. The results also suggest that the existence of the two-way review system weakens the effects of reach on perceived social benefits and of richness on perceived informational privacy risks.

The present study investigates the two-way review system as the intervention of platforms to protect the service providers. Also, the emphasis is on the service providers rather than on consumers on sharing economy platforms to investigate their behavioral intention as customers on such platforms.

The purpose of this study is to propose two additions to the existing IS success model to influence usefulness and satisfaction, and ultimately customer loyalty. This study posits that process quality and collaboration quality will significantly influence perceptions on satisfaction, since both considerations are expected to improve interactions between the organization and its customers.

The developed research model was tested in the context of B2B e‐commerce users, employing structural equation modelling‐partial least square to analyze and test the research hypotheses.

Results show that adding process and collaboration quality to the model affects the way system, information, and service quality influences usefulness and satisfaction, suggesting a shift in perspectives and priorities when it comes to B2B e‐commerce transactions. Furthermore, results show that process and collaboration quality have significant effects on usefulness and satisfaction, reinforcing the objective of using B2B e‐commerce systems across supply chain members.

This highlights the importance of improving business processes and enhancing collaboration activities, implying that managers should focus their efforts into enhancing customer service on top of system functionalities and features via B2B to better work with their supply chain partners. However, this study is limited in the context of a Taiwanese supply chain, suggesting that further research consider its applicability in different contexts, culturally and geographically, especially given the fact that B2B e‐commerce enables cross‐border business operations.

This study also extends the IS success model, especially in the context of B2B e‐commerce, by emphasizing behavioural considerations on top of the functional issues present in any information systems.

The purpose of this paper is to theoretically and empirically demonstrate the channel relationship between franchisors and franchisees. It examines four essential constructs that may lead to successful long-term franchising relationships: the competitive advantage of franchisors, operational assistance, trust, and intention to continue. Moreover, this study attempts to investigate the multi-unit initiation of franchisees and their subsequent propensity to franchise moderated by entrepreneurial opportunity recognition and cooperation flexibility of franchisors.

The survey results of 234 franchisees’ responses were analyzed to test the proposed hypotheses and research model using partial least squares modeling. Data were collected in Taiwan.

It was found that operational assistance of franchisors significantly develops the trust of franchisees and their intention to continue; and cooperation flexibility of franchisors has the positive influence of trust on the entrepreneurial propensity decision of multi-unit franchisees.

Franchisors have the responsibility to develop a consistently aligned set of cues, guidelines, and processes that can define the flexibility-oriented supply culture, and then systematically monitor the achievement of the support mission. Franchisees collaborate with capable franchisors with trust, where both parties are willing to maintain flexibility in their relationship. They will require frequent changes of products and services to meet the unexpected local environment.

This study combines entrepreneurial perspective into traditional franchising relationship research for better understanding the multi-unit initiation and subsequent propensity of franchisees toward the franchise system.

Many office workers use computers and the Internet not only to get their daily jobs done but also to deal with their personal businesses. Therefore employers nowadays monitor their employees electronically to prevent the misuse of the company resources. The use of electronic monitoring in organizations causes issues of trust and privacy. This study is dedicated to developing a conceptual model on the two issues under electronic monitoring. Control, considered as the essence of the definition of privacy as well as the foundation of the control model in the theory of procedural justice, plays an important role to people’s privacy concerns and trust. People’s perceived‐self, as essential in the group‐value model in the theory of procedural justice and in the cultural studies, also plays an important role to people’s privacy concerns and trust. This study presents research hypotheses on trust and privacy under electronic surveillance based on the two models of the theory of procedural justice, social identity theory, and cultural studies.

The purpose of this study is to investigate human motivations affecting an adoption decision for smartphone among medical doctors and nurses.

This study investigates smartphone users' perception based on users' perceived adoption under the self‐efficacy, technology acceptance model (TAM) and innovation attributes leading to an adoption attitude under innovation diffusion theory by providing research constructs for the domain of medical doctors and nurses, testing them with reliability and validity, and demonstrating their distinctiveness with hypothesis testing.

The results indicate that behavioral intention to use was largely influenced by perceived usefulness (PU) and attitude toward using smartphone. PU and perceived ease of use positively determine attitude toward using smartphone.

For researchers, this study shows the possible and valuable adaptation of TAM constructs into the smartphone acceptance of doctors and nurses. The perceptions of smartphone adoption in this study are based on a one‐time survey. For better reliability a longitudinal study to show the measurement of attitudes will be needed.

One of the important implications is that organizational factors become a significant predictor of users' attitude toward innovative technologies.

The domain of research, smartphone, is a new technology in some industries; thus smartphone adoption deserves investigation in its own right. Although academic research of smartphone adoption in healthcare is limited, this study contributes to the field by adding an important new investigation.

This study seeks to synthesize theories from communication, psychology and criminology to examine the factors that influence the two most popular topics in industry – internet abuse and addiction at the workplace.

The survey results of 351 responses were analyzed to test the proposed hypotheses and research model using structural equation modeling. Data were collected in Southern Science Park in Taiwan.

It was found that personality factors such as locus of control and self‐esteem significantly influence employees' internet addictions; and internet addiction significantly impacts employees' internet abuse at the workplace.

Employers should pay special attention to employees' personalities because they play important roles in internet addiction and internet abuse. Also a good internet policy will be useful especially to a panoptic working environment, which is becoming popular.

This study provides a comprehensive theoretical foundation to better understand the two controversial issues in industry. The empirical study validates the important theories of locus of control, self‐esteem, use and gratification, control, and containment in workplace surveillance and deviant behavior research.