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This article uses a case study approach to examine how human resource practices affect the delivery of guest services at a large theme park. The theme park uses a four‐pronged approach in managing its human resource function to ensure that service quality standards are maintained. Other hospitality firms can compare their human resource policies to those outlined in this article to guide their own efforts.

To identify a student with LD, many school districts use a discrepancy model of achievement and cognition model (Mercer, Jordan, Allsop, & Mercer, 1996). Using this model, a school psychologist administers intelligence and achievement tests to see whether a large score discrepancy exists between the two. When a large score discrepancy occurs, the student is diagnosed as having an LD (this is true only when other possibilities have been ruled out). Although well intended, this model has had several flaws and has lead to a 200% increase in the incidence of LD (Vaughn, Linan-Thompson, & Hickman, 2003). Also, this model does not consider whether remedial instructional strategies appropriate for children at-risk for LD were employed. Furthermore, even if a child at-risk for LD was receiving remedial instruction, there is no mechanism to determine whether that instruction was appropriate. Last, rather than preventing learning problems, the discrepancy approach leads to a “wait-to-fail” school culture that encourages an ill-guided attempt to insure students receive services (Berkely, Bender, Peaster, & Saunders, 2009).

The purpose of this paper is to use Maguire’s (2003) theory of police organizations to explain whether police agencies dedicate specific personnel to cybercrime response.

Data from this study come from the 2013 Law Enforcement Management and Statistics survey. Maguire’s (2003) theory of the organizational structure of police organizations is used to measure organizational variables related to context, complexity and control. Logistic regression is used to examine whether these organizational characteristics are related to cybercrime response.

The results suggest that organizational context, complexity and control are related to cybercrime response. Specifically, in terms of context, larger agencies, agencies whose officers engage in more non-routine tasks, and agencies governed by an active collective bargaining agreement are more likely to dedicate specific resources to cybercrime. In terms of complexity, agencies with more hierarchical layers, agencies that utilize more specialization and agencies that make greater use of civilian employees are more likely to dedicate specific personnel to cybercrime. Finally, regarding control, agencies that assign non-sworn personnel to administrative tasks are more likely to dedicate resources to cybercrime response.

This study is one of the first to use this framework to examine the relationship between organizational characteristics and cybercrime response. It shows that this perspective can be useful for understanding police organizations and police policies, programs and strategies.

1. Anderson, T. W., Das Gupta, S. & Styan, G. P. H. A Bibliography of Multivariate Statistical Analysis.

It is now common for finance textbooks to discuss the concepts of the CAPM, diversification benefit, and systematic risk, as measured by beta. The purpose of this paper is to clarify aspects of these concepts and make the textbooks readers aware of them. In particular, this paper seeks to: (1) clarify the notion that “diversification reduces risk,” (2) provide geometric expositions and algebraic expressions of portfolio benefits in the context of both total risk and market risk, and (3) improve the interpretation of beta.

The Food Bill has emerged from the Grand Committee on Trade, and will shortly be submitted, as amended, to the House of Commons. Whatever further amendments may be introduced, the Bill, when passed into law, will but afford one more example of the impotence of repressive legislation in regard to the production and distribution of adulterated and inferior products. We do not say that the making of such laws and their enforcement are not of the highest importance in the interests of the community; their administration—feeble and inadequate as it must necessarily be—produces a valuable deterrent effect, and tends to educate public opinion and to improve commercial morality. But we say that by the very nature of those laws their working can result only in the exposure of a small portion of that which is bad without affording any indications as to that which is good, and that it is by the Control System alone that the problem can be solved. This fact has been recognised abroad, and is rapidly being recognised here. The system of Permanent Analytical Control was under discussion at the International Congress of Applied Chemistry, held at Brussels in 1894, and at the International Congress of Hygiene at Budapest in 1895, and the facts and explanations put forward have resulted in the introduction of the system into various countries. The establishment of this system in any country must be regarded as the most practical and effective method of ensuring the supply of good and genuine articles, and affords the only means through which public confidence can be ensured.

The purpose of this paper is to explore the potential of transit-oriented development (TOD), the perceptions of buyers and the establishment of the comfortable walking distance. The literature indicates the requirement of TOD with increasing population in major cities.

In this study, exploratory sequential mixed methods research approach was adopted. Semi-structured interviews were conducted followed by questionnaire survey. The respondents were categorised based on their generation cohorts to further understand their acuities on TOD.

The key consideration factors when buying houses in the TOD area are as follows: amenities related to jobs and family for Baby Boomers; time saving for Generation Y; and location for Generation X, i.e. house should be conveniently located in relation to working place, school, etc. Communities in Malaysia are willing to walk for five to ten minutes (approximately 400 to 800 m).

Future studies can be enlarged to include other major cities in Malaysia and draw comparisons with neighbouring ASEAN countries.

This paper provides insights to property developers, consultants and government agencies for product development. Ultimately, TOD is the innovative sustainable solution for high-density urban planning and development.

TOD is a sustainable development concept that encourages the use of public transportation system in order to reduce private motor vehicles usage.

This paper emphasises the potential of TOD, explores the perceptions of different generation cohorts in relation to TOD and establishes the comfortable walking distance for Malaysian communities. It also highlights the key factors of conveniences for TOD.

This paper aims to report on the second half of a two‐part study that identified relevant content for safety audit training in small businesses. The specific aim of the paper is to determine the preferred learning styles and approaches of managers in these businesses in order to identify some principles which could be used to tailor training to meet their particular learning needs.

Participants in the study came from three relatively high‐risk industries – road transport, construction, and the motor trade – producing a sample size of 102. A self‐report questionnaire was distributed via trade magazines.

Very few differences were found between the three industries. Most differences were between road transport and the other two industries. Managers in the road transport industry have a lower preference for learning by listening and are less likely to be sequential learners than managers in the motor trade industry.

Small business managers are systematic, hard‐working, pragmatic and prefer less formal modes of learning. These characteristics have implications for the structure and context of training programmes and the nature of the training materials.

The four learning profiles that emerged from the analysis in the paper provide a clear picture of the small business managers in the three industries studied.