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This article examines the attitudes of chief executives across five service industries (transportation and travel; retail; financial services; communications and information; and professional services) to explore industry differences with regard to strategic challenges, as well as links between strategic challenges facing firms and specific sets of staffing policies.

Literature on tournament mobility in internal labor markets (ILMs) is reviewed revealing a paucity of studies examining the promotion patterns of late entrants into internal promotion systems. An investigation of 502 managers in a large corporation indicated that late entry into the ILM organization was significantly and positively related to career attainment, supporting the “clean slate effect”. In addition, experience in the corporate office was positively related to managerial career attainment, while being female was negatively related to career attainment. In contrast to the tournament model theory, the number of years to reach middle management was positively related to career success. While no effect for race was found, this may be due to the relatively low representation of minorities in the firm studied. Moderating effects of late entry on gender, race or corporate experience were also not found.

Reports the findings of the first study to test the tournament model of careers with female managers. Follows the careers of 3,800 women in a large internal labour market firm. Investigates the signals of early promotions, career velocity, education, tenure and entering position. Examines the relationships between these signals and career attainment. The results do not show the strong support of the tournament model that research with men has found. Using the variables previously found in the literature to be related to career attainment for men does not explain a major proportion of the variance for women. Suggests that the tournament model may not apply to women in organizations or women may be placed in different tournaments from men. Purports that women may have certain career paths on entering an organization regardless of the tournament rounds they win or that other signals affect women’s career attainment.

This study aims to explore the role of formal education in managerial career attainment and how this role has changed over time.

The personnel records of two cohorts of managers who entered the firm at different times in a large internal labor market company were examined. The study encompassed years of education, subject of degree, timing of degree conferral, and quality of educational institution. Career attainment was regressed on the control variables and the hypothesized predictor variables using hierarchical multiple regression analysis.

The research suggests that the importance of having an undergraduate degree seems to be increasing, while the importance of the selectivity of the university seems to be decreasing with respect to career attainment. Also, majoring in business continues to be an important factor related to career attainment.

Future research focusing specifically on the differences in managerial career attainment of individuals who stay with their initial firm versus those who change employers would be beneficial. It would also be interesting to focus on the different reasons why people go back to school to obtain a degree.

Obtaining a degree after entering the firm was not related to career attainment. Universities have advocated the benefits of obtaining a degree to students who are already in the workforce. These results must be investigated further.

The data for this study were obtained from occupational records and allowed a more detailed analysis of an actual internal labor market organization and a longitudinal look at the changing role of education in relationship to career attainment.

In writing this case, the research team used secondary resources such as academic journals, trade magazines and websites to inform and verify the information.

January 7, 2021, was not a good day for Goya Foods CEO Robert Bob Unanue, who has been at the helm of Goya since 2004. On that day, the nine-member board of directors of Goya censured Unanue for publicly questioning the legitimacy of the 2021 United States Presidential election. A day before, on January 6, a mob “trapped lawmakers and vandalized the home of Congress in the worst desecration of the complex since British forces burned it in 1814” (Hockstein, 2021).

Unanue was considered a follower of former president Trump and has expressed that “the country was […] blessed to have a leader like President Trump, who is a builder” (Hawkins, 2020). In January 2021, Unanue appeared on Fox News and said a “ war was coming,” as Joe Biden’s election was “unverified.” These, among other words, motivated the censured by the board of Goya Foods, Inc. (Santana and Isidore, 2021).

Students are asked the following questions for discussion: Did the board of directors of Goya Foods carry its role too far by openly censuring Unanue? Did Unanue go too far by openly expressing subjective opinions and thus influencing how people view the election results? Should he have remained as CEO of Goya Foods after his words on Joe Biden’s election?

One of the authors has taught the case in the Strategic Management course for MBA students. In addition, graduate students of corporate governance, business ethics, social responsibility and leadership, among other classes, will be the target segments for the case.

1. Recognize the effects on brand image and sales when CEOs participate in political arenas and publicly discuss social issues.

2. Understand the dynamics behind ethnic family businesses, such as their governance and conflict resolution approach.

3. Assess the value of the corporate board’s management of corporations.

CCS11: Strategy

The purpose of this paper is to present an interview by Strategy & Leadership with Professor Vijay Govindarajan, one of the world's foremost experts on innovation execution and the co‐author of The Other Side of Innovation (2010), which discusses innovating for emerging markets, building the right innovation team, innovation planning as learning, and his newest concept, emotional infrastructure.

Govindarajan explains how companies use the “forget‐borrow‐learn” framework to drive innovation execution. They “forget” the core business success formula, “borrow” key assets from core business, and “learn” to resolve unknowns.

The paper finds that to manage innovation a special plan should be created to guide disciplined experiments for quicker learning. Quicker learning leads to better decisions, and better decisions lead to better results. A special innovation initiative team should also be created: a partnership between a dedicated team (using a mix of insiders and outsiders, with new job descriptions) and shared staff, who support the project while sustaining its performance engine responsibilities.

Do not “isolate” new businesses or “spin them off.” This forfeits the advantage of using existing assets, such as brands, manufacturing facilities, relationships with customers, areas of technical expertise and much more.

Today reverse innovation, taking unique business models from poor countries to rich ones, is a winning formula. But new organizational systems are required so that full business capabilities for reverse innovation in emerging markets – including product development, manufacturing, and marketing – are possible.

Mergers and managerial development are reshaping the contemporary corporate world. Management development can be used to reduce resistance to the merger and assist in the process of building a positive blended corporate culture. The successful merger of Allied‐Signal and Bendix Corporations is described. Key techniques included the use of an integration task force of high level executives from both companies, the use of outside consulting firms to assess and recommend consolidation efforts, cross‐sector developmental experiences for high potential managers, feedback from morale surveys and an integrated series of management development programmes. General recommendations are to sell the concept of management development to the workforce, to involve line managers and to check recommendations for objectivity. Outside expertise should be utilised, but should not be totally depended on. Quality must be the major objective.