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For competitive reasons, many business organizations are becoming more flexible in their operation and cross‐functional in design. Increased emphasis on satisfying the final consumer has led businesses to recognize that value contributions, from internal and external organizational members in the value‐chain, are necessary to efficiently and effectively reach expected levels of customer satisfaction. This broadened cross‐functional and networked perspective has placed greater emphasis on the role performed by all components in the value‐chain. Several changes in marketing such as an emphasis on data‐based marketing, a value‐added focus, a market‐response orientation, and accountability of marketing effort are critical components of this broadened perspective. Additionally,several changes in management accounting such as the use of activity‐based‐costing, focus on strategic cost management, and target‐costing have come together to make this integrated perspective possible. This paper explores how integration of these trends, particularly the trends of data‐based marketing and activity‐based‐costing, can improve customer satisfaction and lead to long‐term competitive advantages.

The purpose of this paper is to provide an overview of one of the most important and controversial areas of scholarly communication: Open Access publishing and dissemination of research outputs. It identifies and discusses recent trends and future challenges for various stakeholders in delivering Open Access (OA) to the scholarly literature.

The study is based on a number of interrelated strands of evidence which make up the current discourse on OA, comprising the peer-reviewed literature, grey literature and other forms of communication (including blogs and e-mail discussion lists). It uses a large-scale textual analysis of the peer-reviewed literature since 2010 (carried out using the VOSviewer tool) as a basis for discussion of issues raised in the OA discourse.

A number of key themes are identified, including the relationship between “Green” OA (deposit in repositories) and “Gold” OA (OA journal publication), the developing evidence base associated with OA, researcher attitudes and behaviours, policy directions, management of repositories, development of journals, institutional responses and issues around impact and scholarly communication futures. It suggests that current challenges now focus on how OA can be made to work in practice, having moved on from the discussion of whether it should happen at all.

The paper provides a structured evidence-based review of major issues in the OA field, and suggests key areas for future research and policy development.

The purpose of this paper is to investigate the impact of market and organizational determinants on the voluntary disclosure level of Egyptian companies.

Uses a disclosure index of voluntary disclosure that is based upon the following information categories: strategic information; financial information; non‐financial information; and future prospect information to rate the level of disclosure. Multivariate analysis, voluntary disclosure determinants: earnings quality; ownership structure; competition intensity; information asymmetry, and possible relationships with disclosure level provide the basis for discussion.

It is found that the level of voluntary disclosure in the emerging market of Egypt ranges from low to moderate level. There is no significant relationship between a company's voluntary disclosure level and earnings quality and competition intensity, while this relationship is significant for information asymmetry and ownership structure.

The results are constrained by the proxies that represent non‐financial factors of the market.

This paper extends prior studies on voluntary disclosure in Egypt by looking at a comprehensive set of market and organizational factors that might affect the disclosure level, based on a structured disclosure index of strategic, financial and non‐financial, and future prospect information. The findings would help boards of directors to explain the adoption of certain disclosure strategies, and understand the corporate disclosure behavior.

The purpose of this paper was to develop a rubric based on the ACRL framework to analyze departmental syllabi for opportunities to scaffold information literacy instruction. The rubric provided a replicable method of gathering and analyzing data using course syllabi to enable instruction librarians to strategically embed information literacy instruction within a disciplinary curriculum.

This study examined 231 syllabi from three departments at a large American university. The authors developed and normed a rubric based on ACRL’s 2015 Framework for Information Literacy for Higher Education and coded the syllabi for the presence of these six themes using a three-indicator scale: not present, implied or explicitly stated. Cohen’s kappa calculations for interrater reliability was 0.92, which indicates that the raters had a high level of agreement and that the rubric could be a reliable instrument to replicate this sort of study.

The analysis revealed numerous opportunities for targeted, curriculum-integrated instruction in each department at the undergraduate and graduate levels. It also offered disciplinary insights on the Framework within and across each program. Thesedata can be used to inform conversations with program administrators about scaffolding information literacy interventions across a curriculum.

This study contributes a new instrument with which to analyze syllabi for information literacy outcomes to develop curricular maps and conduct strategic instructional outreach. The data demonstrated that the rubric is reliable and could be used to replicate this study in a variety of programs or institutions. Authors have presented at Library Instruction West, July 2018.

At a recent inquest upon the body of a woman who was alleged to have died as the result of taking certain drugs for an improper purpose, one of the witnesses described himself as “an analyst and manufacturing chemist,” but when asked by the coroner what qualifications he had, he replied : “I have no qualifications whatever. What I know I learned from my father, who was a well‐known ‘F.C.S.’” Comment on the “F.C.S.” is needless.

Refugee and immigrant youth (RIY) experience multifaceted challenges, but also have the potential to become resilient. Most of the existing literature focuses on the challenges these RIY face with limited attention to their agency and resilience. This study aims to assess the factors that predict RIY’s resilience among refugee and immigrant youth in Montreal, Canada.

A sample of 93 RIY in Montreal was surveyed. A questionnaire consisting of validated scales was used for data collection.

The study found a positive correlation between educational level, personal resilience and relational resilience (p < 0.001). However, ethnicity did not have a significant correlation with the participant’s general level of resilience (p > 0.001). Cultural, religious, family, community ties, age and time lived in Montréal were found to be predictors of general resilience, relational resilience and personal resilience of the RIY (p < 0.001).

The study concluded that factors such as cultural, religious and community ties are major predictors of the resilience of RIY in Montreal. Hence, the need for mental health practitioners and resettlement organizations that work with RIY to focus on reconceptualizing resilience to incorporate the cultural, religious and community ties of RIY. This will help in developing services and programs that are culturally sensitive and effective in fostering the resilience of RIY.

While distribution channels of theses and dissertations have changed significantly in the digital age, they are generally still considered grey literature. This paper aims to argue the applicability of the concept of grey to electronic theses and dissertations (ETDs).

The paper is presented as a debate between two contradictory opinions on the application of the grey literature concept to ETDs.

The paper provides a definition of grey literature and then discusses its application to electronic dissertations and theses. In particular, it assesses the aspects of acquisition, quality, access and preservation. Some arguments highlight the “grey nature” of ETDs, such as the limited access via institutional and other repositories. Other arguments (e.g. the development of ETD infrastructures and the quality of ETDs) question this grey approach to ETDs. The paper concludes that “greyness” remains a challenge for ETDs, a problem waiting for solution on the way to open science through the application of the FAIR (findability, accessibility, interoperability reusability) principles.

Library and information science (LIS) professionals and scientists should be careful about using the concept of grey literature. The debate will help academic librarians and LIS researchers to better understand the nature of grey literature and its coverage, here in the field of ETDs.

Some definitions from the print age may not be applicable to the digital age. The contradictory character of the debate helps clarify the similitudes and differences of grey literature and ETDs and highlights the challenge of ETDs, in particular, their accessibility and findability.