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Article
Publication date: 21 March 2008

Jefferey P. Jones and Daniele Seraphim

The total quality management (TQM) concept was originally developed to increase the efficiency of occidental and Japanese organisations. As a consequence of its success…

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Abstract

Purpose

The total quality management (TQM) concept was originally developed to increase the efficiency of occidental and Japanese organisations. As a consequence of its success there, it has spread world‐wide. Companies in many developing countries are attempting its implementation. However, the cultural environment in these countries may be significantly different from the prevalent one in the regions where TQM has flourished. This paper aims to examine the potential for successful TQM implementation in a “theoretically” unfavourable TQM environment, and what can be expected from such implementation if it is successful.

Design/methodology/approach

This study is based on a case of a company with characteristics that are in conflict with what are accepted to be necessary for successful implementation of TQM. The development of TQM in the company is examined and successes and failures in the implementation process they implemented are evaluated. The degree of success in implementing TQM is assessed through the changes that resulted in both internal performance indicators and an independent external governmental evaluation of the company.

Findings

It is possible to implement TQM principles in an environment deficient in factors that are generally accepted as critical to its successful implementation. The identification of and reaction to cultural difficulties are central to a successful TQM implementation approach taken. Positive outcomes may exceed, in terms of speed and scale, what could be expected from the occidental/Japanese model for successful TQM implementation.

Research limitations/implications

As the research is based on a specific case study, it does not provide a proof that all companies in unfavourable environments can benefit from TQM implementation.

Originality/value

Very little research is currently available about TQM implementation in unfavourable environments, about how to deal with these specificities, and what benefits can realistically be expected if the implementation is successful.

Details

Journal of Management Development, vol. 27 no. 3
Type: Research Article
ISSN: 0262-1711

Keywords

Book part
Publication date: 25 May 2022

Igor Calzada

This chapter develops a conceptual taxonomy of five emerging digital citizenship regimes: (1) the globalised and generalisable regime called pandemic citizenship that…

Abstract

This chapter develops a conceptual taxonomy of five emerging digital citizenship regimes: (1) the globalised and generalisable regime called pandemic citizenship that clarifies how post-COVID-19 datafication processes have amplified the emergence of four intertwined, non-mutually exclusive and non-generalisable new technopoliticalised and city-regionalised digital citizenship regimes in certain European nation-states’ urban areas; (2) algorithmic citizenship, which is driven by blockchain and has allowed the implementation of an e-Residency programme in Tallinn; (3) liquid citizenship, driven by dataism – the deterministic ideology of big data – and contested through claims for digital rights in Barcelona and Amsterdam; (4) metropolitan citizenship, as revindicated in reaction to Brexit and reshuffled through data co-operatives in Cardiff; and (5) stateless citizenship, driven by devolution and reinvigorated through data sovereignty in Barcelona, Glasgow and Bilbao. This chapter challenges the existing interpretation of how these emerging digital citizenship regimes together are ubiquitously rescaling the associated spaces/practices of European nation-states.

Article
Publication date: 16 July 2019

Maryam Safi, Joon Chung and Pratik Pradhan

The purpose of this paper is to assess and determine the potential of augmented reality (AR) in aerospace applications through a survey of published sources.

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Abstract

Purpose

The purpose of this paper is to assess and determine the potential of augmented reality (AR) in aerospace applications through a survey of published sources.

Design/methodology/approach

This paper reviews a database of AR applications developed for the aerospace sector in academic research or industrial training and operations. The review process begins with the classification of these applications, followed by a brief discussion on the implications of AR technology in each category.

Findings

AR is abundantly applied in engineering, navigation, training and simulation. There is potential for application in in-flight entertainment and communication, crew support and airport operations monitoring.

Originality/value

This paper is a general review introducing existing and potential AR applications in various fields of the aerospace industry. Unlike previous publications, this article summarizes existing and emerging applications to familiarize readers with AR use in all of aerospace. The paper outlines example projects and creates a single comprehensive reference of AR advancements and its use in the aerospace industry. The paper provides individuals with a quick guide to available and emerging technology.

Details

Aircraft Engineering and Aerospace Technology, vol. 91 no. 9
Type: Research Article
ISSN: 1748-8842

Keywords

Article
Publication date: 2 October 2017

Jose Varghese, Manoj Edward and Sunil Sahadev

The study looks at how salesperson’s customer orientation (SCO) mediates the impact of a host of organisational, job-related and personality-related factors on salesperson…

Abstract

Purpose

The study looks at how salesperson’s customer orientation (SCO) mediates the impact of a host of organisational, job-related and personality-related factors on salesperson performance. Previous studies that have considered the impact of customer orientation on performance have often considered a limited number of antecedent variables which has led to inconsistent results. The purpose of this paper is to address this concern by considering the multiple effects of several independent variables.

Design/methodology/approach

The conceptual model was tested through a large-scale survey of financial services salespersons in India. A total of 1,106 respondents participated in the survey. The data were analysed through structural equations modelling. Sobel’s test was employed to test the mediating effects.

Findings

The study found that customer orientation has a significant mediating effect in the case of several antecedent variables. The impact of variables like perceived supportive work environment, experienced meaningfulness, organisational identification, salesperson agreeableness and salesperson instability on salesperson performance is seen to be partially or fully mediated by SCO.

Research limitations/implications

The cross-sectional design and the convenience sampling methodology are the main limitations of the study.

Practical implications

The study develops a more holistic, multipath model which can help managers as a guideline in recruiting and selecting salespersons. The importance of customer orientation points towards the need for better attitudinal training.

Originality/value

Theoretically, the paper highlights the need for developing more comprehensive models for considering the consequences of customer orientation and related issues. The multipath model addresses several calls for research on testing different antecedents of customer orientation as well as how customer orientation enhances salesperson performance.

Details

South Asian Journal of Business Studies, vol. 6 no. 3
Type: Research Article
ISSN: 2398-628X

Keywords

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