Search results

1 – 3 of 3
To view the access options for this content please click here
Article

Charles W. Bailey, Jeff Fadell, Judy E. Myers and Thomas C. Wilson

The University of Houston Libraries are developing an expert system to assist library users in selecting appropriate indexes and abstracts to meet their information needs…

Abstract

The University of Houston Libraries are developing an expert system to assist library users in selecting appropriate indexes and abstracts to meet their information needs. This project, which is being conducted by the Intelligent Reference Systems Committee, is the first step in a broader plan to develop reference expert systems.

Details

Reference Services Review, vol. 17 no. 4
Type: Research Article
ISSN: 0090-7324

To view the access options for this content please click here
Article

Pixey Anne Mosley and Daniel Xiao

Evans Library at Texas A&M University has developed and released a Virtual Library Tour available via the World Wide Web (WWW). The URL for the tour is …

Abstract

Evans Library at Texas A&M University has developed and released a Virtual Library Tour available via the World Wide Web (WWW). The URL for the tour is 〈http://www.tamu.edu/library/reference/ virtual/tour00.htmlhttp://www.tamu.edu/library/reference/ virtual/tour00.html〉. The tour, designed as a remotely accessible alternative to the basic library orientation tour, provides information on library departments, services, materials, and policies. Development and implementation of this new orientation tool involved technological issues and library instructional techniques. Approximately 165 hours of professional time were required to create and release the tour. To achieve an optimum combination of effective instruction and technical expertise, the development team for the Texas A&M University Evans Library's Virtual Library Tour consisted of the coordinator of instructional services, Pixey Anne Mosley, and the automated information retrieval services (AIRS) librarian, Daniel Xiao. This article discusses the process used and lessons learned through the creation of the Virtual Library Tour.

Details

Reference Services Review, vol. 24 no. 4
Type: Research Article
ISSN: 0090-7324

To view the access options for this content please click here
Article

Jackie Mardikian and Martin Kesselman

The changing reference environment and reference staffing have been the topic of several articles in the library literature, discussions at the American Library…

Abstract

The changing reference environment and reference staffing have been the topic of several articles in the library literature, discussions at the American Library Association conferences and a recent conference offered twice by Library Solutions Inc. of Berkeley, California, entitled Rethinking Reference. Libraries are looking closely at the model at Brandeis University of eliminating the reference desk and replacing it with an information desk with research consultations with librarians taking place in an office. Larry Oberg urges librarians to stop thinking of the reference desk as a key reason for being a librarian. He contends that paraprofessionals can and do perform well at a reference desk, freeing librarians to concentrate on higher‐level tasks. These discussions and examples demonstrate a variety of solutions academic libraries have taken regarding the changing face of reference, and the evolving roles of reference librarians in moving towards the electronic library. The electronic library brings us new options and new opportunities and as a result librarians need to develop new ways of thinking and organizing reference services.

Details

Reference Services Review, vol. 23 no. 1
Type: Research Article
ISSN: 0090-7324

1 – 3 of 3