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In recent decades, the reproduction of copyrighted materials has become a subject of controversy, due in large part to the advent of photocopiers. Legislators, authors, publishers, educators, and librarians often differ in their interpretations of copyright law. In this article, Jean E. Koch explains the Copyright Revision Act of 1976 and illuminates the debate over its meaning.

The following paper discusses the costs involved when a library adds online bibliographic searching to the services it offers to its patrons. Reviewed in the study are total online costs, comparisons of manual and online search results, various pricing policy alternatives, and some probable future changes for online bibliographic searching.

In the closed stack area of the Louisiana Room of Dupre Library at the University of Southwestern Louisiana, three librarians met in the early spring of 1986. This chance meeting of two public service librarians and a cataloger led to a discussion of the needs of local researchers and the difficulty of locating articles in Louisiana publications. State periodicals contain a rich variety of articles about local customs and cuisine, economic conditions, and politics. Generally, the Reader's Guide to Periodical Literature does not index these periodicals, and this often frustrates patrons who are looking for information on local topics. Many libraries, including the Dupre Library, keep vertical files of pamphlets and newspaper clippings to fill this gap. But such files are time‐consuming to maintain, their contents are too often fragmentary, and each file moreover serves only one institution.

In the spring of 1982, I published an article in Reference Services Review on marketing libraries and information services. The article covered available literature on that topic from 1970 through part of 1981, the time period immediately following Kotler and Levy's significant and frequently cited article in the January 1969 issue of the Journal of Marketing, which was first to suggest the idea of marketing nonprofit organizations. The article published here is intended to update the earlier work in RSR and will cover the literature of marketing public, academic, special, and school libraries from 1982 to the present.

Summon to your imagination, if you will, the following cast: investigative reporters, information‐hungry patrons, and reference librarians. Then, consider their roles in the following scenarios:

38th AIEST Congress August 28‐September 3,1988 Breda/The Netherlands Theme: Daytrips and their impact. Short opening speech by prof. dr. C. Kaspar, President AIEST

This paper aims to present a case study of some current disorders affecting the stone‐panels of façade claddings, i.e. cracking, spalling close to anchorage systems and staining. The purpose of this study is to identify the origin of the mechanical and chemical disorders of the carbonate rock thin panels of the “Les Chênes 1” building of the University of Cergy‐Pontoise (France).

Mapping of the disorders, anchorage system investigation at spallings, chemical analyses of oil‐like stains were performed in order to characterize both disorders. Porosity and capillarity properties of the rock were measured and compared between samples collected outside and within a stain.

Mechanical disorders result from vandalism or poor implementation. Spallings are disorders very likely in evolution. Their occurrence may increase through time. Stains are made of silicone destabilization products.

A model is proposed for the formation of oil‐like stains. Water is required to destabilize silicone sealant and to drive the migration of the degradation products through the porous media and towards the surface of the plate exposed to rainfall.

The purpose of this paper is to propose an enterprise resource planning (ERP) implementation model based on the agency theory and the Delone and McLean information systems (IS) success model. This paper answers two major research questions: (i) how does client–consultant interaction affect the outcome of ERP implementation projects; and (ii) how can this interaction be managed effectively to ensure successful project outcomes?

An electronic banking institution in Africa was used to conduct a case study research and examine the validity of the proposed conceptual framework.

Based on the constructs of the conceptual framework, the study found that client–consultant relationships/interactions mediate the effect of human, organizational, and technological critical success factors (CSFs) on information quality, service quality, and information quality. Agency conflicts in client–consultant relationships can be managed using outcome incentive-based contracts and a conflict management committee.

This is a single case study research. Thus, despite its analytical validity and generalizability, there is a need for more studies on the statistical validity of the model in other contexts.

This paper provides practical information needed to manage conflicts between clients and consultants, as well as factors that must be considered in order to keep the interest of both parties aligned.

No research has been conducted on how to manage client–consultant interactions and related conflicts in ERP implementation projects. This study fills this gap using a well-established theoretical foundation to propose a conceptual framework that would guide and drive further discussions on the topic. This is also one of the few studies in the context of developing countries.

Entrepreneurship is increasingly being recognised as a vehicle for bringing about the development of different economic sectors in various geographical regions, and it is believed to result in greater productivity and entrepreneurial performance in agriculture. To date, there are no empirically verified holistic models focussing on the development of agricultural entrepreneurship in an African context. This study aims to fill this gap by developing an agricultural entrepreneurial development model (AEDM) that provides a basis for enhancing entrepreneurial performance in the agriculture sector.

First, a holistic conceptual AEDM was built from the extant literature with a focus on the African context and encompassing dimension of the enabling environment, entrepreneurial performance and its outcomes. Then, the model was tested empirically by conducting a survey with 477 farmers in Namibia who benefit from Namibia’s National Resettlement Programme and the Affirmative Action Loan Scheme. The model was tested statistically using partial least square-structural equation modelling.

The results reveal that a supportive environment, entrepreneurial orientation and agricultural sustainability exert a positive impact on entrepreneurial performance in agriculture, which, in turn, leads to greater agricultural productivity and increased income for farmers.

The study theoretically develops and empirically tests a holistic model of agricultural entrepreneurship development. The value of the model lies in its consideration of a plethora of enabling-environment antecedents of entrepreneurial performance in agriculture, as well as some specific organisational- and individual-level outcomes thereof. Therefore, it offers policymakers and practitioners a blueprint for developing agricultural entrepreneurship in an African context.

Enterprise resource planning (ERP) consultants have the expertise required to understand the specific contextual needs of an ERP client, implement tailored business processes that meet those needs, and ensure that no potential benefit offered by the ERP remains unexplored by the client. However, conflicts between ERP clients and consultants are a significant source of non-benefit realisation, making managing client–consultant agency crucial to ERP post-implementation benefits realisation. This paper aims to elucidate how managing client–consultant agency affects the benefits derived from ERP systems.

This paper uses microfinance institutions in 15 sub-Saharan African countries to explore different paths through which managing client–consultant agency leads to benefit realisation in ERP projects. It uses partial least squares structural equation modelling to analyse data from 127 managers and explains the results using insights from agency theory and the information system (IS) success model.

This paper reveals three routes through which contractual agreements and conflict resolution strategies lead to benefits realisation in ERP projects.

This is the first study that attempts to provide quantitative evidence of how managing the complex relationship between ERP project stakeholders affects ERP project success. It also contributes a novel theoretical model for ERP benefits realisation to complement existing research on ERP agency issues, critical success factors, and benefits realisation.