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11 – 20 of 45The purpose of this paper is to provide findings of an exploratory study of Special Agents in Charge (SACs) in a variety of federal law enforcement agencies and presents summary…
Abstract
Purpose
The purpose of this paper is to provide findings of an exploratory study of Special Agents in Charge (SACs) in a variety of federal law enforcement agencies and presents summary descriptions, including demographics and career paths of female agents.
Design/methodology/approach
Incumbent SACs, reached with assistance from law enforcement organizations and through snowball techniques, anonymously completed questionnaires that were mailed to each individually. This methodology provided a snapshot in time of the first generation of women to have reached the rank of SAC.
Findings
The findings suggest that women are moving up the ranks of federal agencies even while their overall percentages of employment have become somewhat static. Regardless of type or size of federal agency, there are a number of common career paths and the ages and racial demographics of the women are also similar across agencies.
Practical implications
As federal agency recruitment of women seems to have stagnated, a portrait of women who have reached middle management may provide insight into the obstacles women face in these agencies and also into how some women have overcome these obstacles.
Originality/value
The findings are derived from the first ever study of women SACs. In addition to providing a snapshot of incumbent women, it will provide baseline data for later studies of future generations of women who move up in the ranks of federal law enforcement.
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Lerzan Aksoy, Linda Alkire (née Nasr), Jay Kandampully, Laura Kemppainen, Lu Kong and Laura E. McClelland
The purpose of this study is to highlight the role that service firms can play to improve societal health and create symbiotic value, defined as value created as a result of…
Abstract
Purpose
The purpose of this study is to highlight the role that service firms can play to improve societal health and create symbiotic value, defined as value created as a result of collaborative relationships between the firm, its employees, customers and the communities in which it operates.
Design/methodology/approach
This manuscript examines the case of Millennials as they make up a dominant portion of the current workforce in society and proposes a conceptual framework for symbiotic value creation.
Findings
This study identifies the need to develop supporting mechanisms for the growing role of Millennials as employees and members of society that ultimately, in turn, create symbiotic value.
Originality/value
The paper proposes an integrative framework beyond the traditional and siloed examination of linkages between employee, customer, firm and society, creating new opportunities for extending a service theory and practice.
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THE Government Green Paper calling for a War on Waste is a striking indictment of our national habits. We observe them casually in a score of ways and never realise the size of…
Abstract
THE Government Green Paper calling for a War on Waste is a striking indictment of our national habits. We observe them casually in a score of ways and never realise the size of the problem until somebody points it out. This somebody is usually the Government itself, since it has access to the necessary information.
The use of persuasive mass communication techniques by public relations and advertising practitioners, rather than abating in influence as early theorists hoped because of more…
Abstract
The use of persuasive mass communication techniques by public relations and advertising practitioners, rather than abating in influence as early theorists hoped because of more widespread education, is an increasing component of both private and government communication. In an information environment, persuasion serves a public interest when it assists social utility, but there has been no “macro‐ethical” consistency by practitioners. Indeed, today's global business environment demands an ethically conscious corporate attitude since various publics expect business organizations to take on a greater role in solving community problems—they want to see corporations be ethical in word and act. However, the lack of a single common framework for deciding what is ethical and what is not thus ultimately influences the outcome of public policymaking and the reputation of public relations. This article argues that business ethics matter for the bottom line, with ethical practice and openness in communication the keys to survival in the 21st century. Amoral leadership, exemplified by situational management theories, is outdated (and worse, increasingly ineffective). Change, however, also requires action and a willingness to be open to communication to many constituencies and cultures. Old internal divisions in firms also must be dissolved, with more flexible structures and communications interplay encouraged. Experienced international public relations practitioners must be part of this change.
Brian Murphy, Paul Maguiness, Chris Pescott, Soren Wislang, Jingwu Ma and Rongmei Wang
To measure marketing performance in a holistic sense.
Abstract
Purpose
To measure marketing performance in a holistic sense.
Design/methodology/approach
To augment the prevailing customer relationship marketing paradigm, a holistic stakeholder relationship marketing paradigm is proposed in which holistic marketing performance is reflected in the delivery of long‐term economic, social, and environmental value to customer, employee, supplier, community, and shareholder stakeholders of a business in order to enhance sustainable financial performance. Present stakeholder attitudes are measured in a stakeholder performance appraisal within a stakeholder relationship marketing model, as timely, early warning signals of future stakeholder behaviour and concomitant future business performance.
Findings
Stakeholder performance appraisal results to date indicate that a holistic stakeholder relationship marketing orientation that incorporates triple bottom line philosophy significantly enhances business financial performance beyond that achieved by a customer relationship marketing orientation.
Research limitations/implications
The stakeholder performance appraisal has been applied to only 33 businesses to date providing scope for wider application of this measurement system to demonstrate its practical usefulness in measuring holistic marketing performance and future financial performance.
Practical implications
The stakeholder performance appraisal provides a perceptual overview of holistic marketing performance and concomitant business financial performance from stakeholders in terms of quantitative ratings of economic, social and environmental performance, and qualitative strengths, weaknesses, opportunities and threats. These data enable a business to plan stakeholder relationship marketing strategies to enhance performance and to predict future financial performance.
Originality/value
The stakeholder relationship marketing model and the stakeholder performance appraisal are new, unique, managerially useful additions to existing stakeholder models and metrics.
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Joseph A. Maciariello and Karen E. Linkletter
The political philosophy of American federalism was a critical influence on the work of Peter Drucker. Drucker drew on federalist ideas to devise ways to distribute and check…
Abstract
Purpose
The political philosophy of American federalism was a critical influence on the work of Peter Drucker. Drucker drew on federalist ideas to devise ways to distribute and check power within organizations, curbing the darker side of human nature. In this article, the authors aim to discuss the history of federalism, and to demonstrate how Drucker used that philosophy to shape his own management theories. The article also seeks to provide suggestions for applying federalist principles to today's organizations.
Design/methodology/approach
Drucker's own writings, as well as historical primary sources, are analyzed to illustrate the influence of federalism. The authors use specific examples from Drucker's own work, including his study of General Motors and his concept of management by objectives, to illustrate how federalism informed Drucker's vision for a functioning society of institutions.
Findings
Although Drucker has been criticized as a utopian, he, like the federalists and their philosophical forefathers, grappled with the role and nature of virtue in society, the balance between individual liberty and the greater good, and the need for checks and balances on power. As evidenced by Drucker's work, federalism offers a potential solution to today's organizations for managing complex networks and alliances, as well as creating an effective top‐management team.
Research limitations/implications
Future research into the applicability of federalism to contemporary organizations is suggested.
Originality/value
This paper provides an in‐depth analysis of the impact of federalist principles on Drucker's work, and offers specific suggestions for applying federalism to managing organizations today. It provides an important connection between the discipline of management and the liberal arts.
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To find out, from the perspective of the authors of a well‐known textbook on strategic management, in what ways they think the field is changing.
Abstract
Purpose
To find out, from the perspective of the authors of a well‐known textbook on strategic management, in what ways they think the field is changing.
Design/methodology/approach
Strategy & Leadership interviewed Arthur A. Thompson, Jr, A.J. Strickland III and John E. Gamble, the authors of the widely used textbook Crafting and Executing Strategy: Text and Readings, 15th edition (McGraw‐Hill/Irwin, 2006), to learn how they adapted the book to keep up with developments in the field.
Findings
Changes include:new analytical tools and ways of looking at strategy issues; new concepts and terms appear in the literature; companies encounter new or different kinds of strategic issues; and each new edition has to include the latest and best examples of “strategy in action.”
Practical implications
Sample practical suggestions: “A case can be made that a disproportionate amount of the research being published in today's “top tier” journals makes little difference to the practice of strategic management.” “To restore relevancy, business‐school deans and faculty must begin to place far higher scholarly value on research that truly advances the practice of management.” “I think we are now seeing a new trend, where more and more of the younger faculty lack training in the case method and are uncomfortable using it.”
Originality/value
The authors have watched strategic management literature develop and have a unique perspective on how the teaching of strategy has evolved.
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