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“Business wargaming” is a role‐playing simulation of a dynamic business situation that involves a series of teams, each assigned to assume the identity of an entity with a stake in the situation. The process steps for wargaming, important lessons to follow, and a case study are all presented in this article. Wargames offer unique benefits at two points in an organization’s strategic planning process: (1) at its outset, wargames are helpful to convert data and information (about markets, channels, competitors, etc.) into actionable intelligence for subsequent planning; (2) after a basic plan is developed, a wargame can test the plan to ensure it is robust enough to succeed in any realistic combination of events or actions. Attributes of a business wargame: (1) it involves intense competition among five to ten teams, each representing a distinct stakeholder (such as the market, key customers, suppliers, partners, competitors, channels, regulators); (2) the team interact based both on quantitative and qualitative information. Through the use of role playing, cultural issues, rivalries and other subjective factors guide development and assessment of strategies; (3) the wargame process forces a rigorous exam of a situation from multiple perspectives. The various points of view (some hostile) allow the company to recognize opportunities and threats otherwise not noticed using just an “inside‐out” approach; and (4) the gaming allows a broad range of ideas to be developed while the teams aggressively compete to outsmart each other. The time, cost, and effort in preparing a major wargame are spelled out. The case illustrates the potential pay‐off in situations where the wargame makes strategic choices apparent.

Possibilities for self-representation for transgender (trans) and gender non-conforming (GNC) youth must be conceptualized in relation to youths’ placement within frames of power. Powerful institutional forces in youths’ lives include schools and policing and, as is evidenced by youths’ statements, extend to mass media portrayals. Library approaches that reify the inclusion of representative texts do not adequately meet the needs of trans and GNC youth. As a profession, librarianship must reflect on ideological approaches to gendered embodiment to push against an ongoing repetition of institutional harms done to trans and GNC youth.

This chapter offers examinations of information needs, complex online worlds, and incorporation of histories made invisible by power alongside critical literacy skills as crucial aspects of providing services to all possibly or actually trans and GNC youth. It critically situates the circumstances of trans youths’ lives in relation to the effect that adult perceptions have on trans and GNC youths’ ability to access resources. It provides a framework for reflection on how young adult librarians often unconsciously limit library access by enacting gendered expectations that do not always match the possibility or actuality of youths’ experiences or self-conceptions. The chapter outlines modes of communication – through library materials, programs, community resources and partnerships – that convey deeper understandings of trans and GNC experiences to possibly or actually trans and GNC youth.

This chapter describes a number of the ethical, political, and sustainability implications inherent in the investment process; clarifies when and to what extent these implications can manifest themselves; and examines the circumstances under which trustees might wish to consider the relation these implications to the management of their assets.

The arguments made in the chapter are theoretical and based on analyses of historical concepts of fiduciary duty and investment management.

The chapter concludes that in seeking to achieve their primary tasks of acting in beneficiaries’ interests and preserving assets and income, trustees may wish to consider the ethical, political, and sustainability implications of their investment decisions in the light of broadly accepted norms or scientific consensus. If trustees choose to incorporate these considerations, their decisions should be commensurate with the levels of concern raised by these issues, be potentially effective, not impair financial goals, and not require excessive expenditure of resources.

The conclusions of the chapter imply that trustees acting on beneficiaries’ behalf may wish to assess the broad-based, value-creation potential of their investment decisions along with the potential of these decisions to impact portfolio performance relative to asset-specific benchmarks. Considerations of value creation can be in beneficiaries’ interests to the extent that they contribute to strong economies, safe and livable societies, and the preservation or enhancement of natural resources. Additional research is needed to elaborate on how consideration of these types of value creation affects asset allocation and specific security selection, along with its impacts on short-term and long-term financial returns.

This chapter reflects on the role of ethical, political, and sustainability (EPS) concerns in investment processes. Specifically it considers why, when, and how EPS concerns might be considered by trustees.

The focus of this paper is to examine the appropriateness of the use of “service packaging”, a concept capable of being adopted by tourism organisations to assist them in their ongoing effort to match capacity with demand, and the quality of services offered with that of tourists’ expectations. It is proposed here that adoption of the concept of packaging renders it possible for service organisations to manage demand fluctuation while, simultaniously, offering services which will consistently meet customer expectations. This paper concludes that customer satisfaction can be enhanced if tourists’ needs and expectations are considered during the design of the tourism packages offered. A tourism organisation’s strategic decision to adopt customer oriented concepts will ensure the effective management of resources.

This article develops a theoretical framework to investigate the interaction and coordination of decision‐making processes in a supply chain with multiple and inter‐dependent suppliers and customers.

The paper presents three longitudinal case studies on the decision coordination processes between a European toy supplier and three retailers.

The case studies found different mental models, decision‐making behaviours, coordination behaviours and ordering behaviours even though the toy supplier and the three retailers observed quite the same material flow behaviours. The study found explanations for these diverse behaviours by analysing the mental models and decision‐making behaviours of each involved party.

The findings explain the conditions which lead to undesirable mental models and decision‐making behaviours which affect the coordination of decisions among supply chain members.

This paper aims to address the questions of why, when and how business-to-business (B2B) firms engage in sustainability initiatives. The authors believe that this is the first attempt to address all three questions in a single paper, and one of the earliest to focus on these in B2B markets.

The sustainability initiatives of B2B firms throughout the value/supply chain were examined. Input data came from external sources and the firms themselves. Two conceptual frameworks were developed, illustrating why firms partake in sustainability initiatives and when and how they may do so.

This paper provides two conceptual frameworks that address why, when and how firms get involved in sustainability initiatives, and how they can better communicate their involvement to stakeholders.

To obtain a broader perspective of B2B firms’ involvement in sustainability initiatives, a variety of third-party sources were used, augmented with data from firm websites. Examples of firms the authors selected were constrained by the collection of firms described in student research papers.

This paper suggests useful guidelines for firms considering starting or expanding sustainability initiatives by providing frameworks that address why, when and how firms do so, with examples of firms illustrating engagement in each area. It also provides communication guidelines, necessary for enhancing stakeholder relations.

Integrating environmental sustainability within a firm’s strategy can improve corporate image and increase efficiency, while contributing to a better world environment.

A review of the corporate social responsibility (CSR) literature indicated that most research has focused on business-to-consumer markets. This paper addresses CSR in B2B markets, examining players at all levels of the value/supply chain: manufacturers, channel intermediaries and end-users.