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The internet is becoming increasingly important in the communication between local governments and citizens, which makes the usability of municipal web sites a critical factor in government‐citizen communication. The purpose of this paper is to propose and test a model for evaluating the potential of municipal web sites.

In this work an objective investigation of the issue has been conducted by manually accessing and evaluating 84 European municipal web sites. Quality of web home pages was determined using an original Web Assessment Index, which focuses on four categories: accessibility, speed, navigability and content.

A detailed report of the results arising from this investigation is presented and systematically analyzed.

The most valuable output from this paper is not the ability to identify the best sites, but to see how each municipal site is compared to related sites and to spot ideas and practices that can improve city sites. These findings will be useful for both researchers and practitioners who seek to understand the issues relevant to municipal e‐government.

The aim of this research is to carry out a bibliometric analysis of the academic literature indexed in the Core Collection of the Web of Science (WoS) on happiness management in companies during the period between 2000 and 2022. In particular, the variables used to keep the scientific production under study are as follows: (1) time evolution, (2) publication format, (3) categories, (4) authors, (5) institutions, (6) journals, (7) publishers and (8) countries.

To carry out the analysis, the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) methodology is followed, using the WoS database for data collection and VosViewer to create the network maps.

The results show, among other aspects, the accelerated growth rate of the scientific production studied since 2017, the use of publications in articles as the main format for disseminating research results, the relevance of the business category as the area of study in which most of the scientific production examined falls as well as the predominant role of the publishers Emerald, Springer and Elsevier in the publication of scientific documents on the subject under analysis.

There are different reasons that justify the originality of the study. First, the research advances the understanding of the academic literature on happiness management at the corporate level. Second, to the best of the authors' knowledge, there are no previous bibliometric studies that have addressed this topic. Third, the research analyses the literature under analysis from the first record to the year 2022, assuming an update of the previous narrative and systematic reviews carried out on the subject studied.

This chapter explores how network bricolage, as a form of collective entrepreneurship, develops over time and influences the shape and form of an organization. Using a historical organization study of SEUR, a Spanish courier company founded in 1942, the authors show how network bricolage is implemented as a dynamic process of collaborative efforts between bricoleurs who draw on their historical experience to build and develop an organization. Our study offers two main contributions. In combining network bricolage with ideas of collective entrepreneurship, the authors first extend knowledge about the practice of bricolage and the role of the bricoleur in the entrepreneurial context beyond start-up. Second, the authors show that, while entrepreneurs’ decisions are historically contingent, it is how entrepreneurs wed past experience with current context which informs their actions in the present, shaping the enterprise for the future.

Since the early modern age, the debt of the State was a constant source for concern to the Spanish governments. Episodes of defaults caused by enormous expenditure to keep the Empire slowly faded out until a certain reorganization of public finance was attained in the central decades of the nineteenth century. The core idea that finance ministers and economists, in general, had at that time was to balance the public budget controlling expenses, in order to handle the problem of public debt. However, alternative views on government finance existed. Focusing on a crucial period for the consolidation of Spanish liberal regime and its public finance, this chapter shows that, among a predominant concern for reducing public expenditure as the best way to stabilize the economy and promote economic growth, the character of Luis María Pastor emerges to support government expansionary policies financed with credit. Far from fearing deficit, Pastor, one of the leaders of the Spanish liberal school of economic thought, believed that investment in infrastructures financed through debt was the key to economic growth. Through a multiplicative effect, a program of public investment would enhance economic growth, eventually solving the long-term insufficiency of Spanish finance. This gives evidence that ideas on public finance of classical liberal economists were far from uniform, contributing to a more precise view on the body of doctrines of this school.

The purpose of this study is to focus on analyzing how the set of green intangibles held by wineries and their members, i.e. green intellectual capital (GIC), affects green innovation performance (GIP). Specifically, the study aims to investigate how GIP is influenced by GIC through the mediating role of the variable knowledge management (KM) and corporate social responsibility (CSR).

The study proposes a conceptual model, based on previous studies, which is tested through structural equations (PLS-SEM) with data collected from 202 Spanish wineries.

The results of the research indicate that there is a positive and significant relationship between GIC and GIP. Furthermore, CSR and KM partially mediate the relationship between these two variables, playing a key role in the environmental management of wineries.

The present research, therefore, contributes to the literature in several ways. First, the study advances the understanding of GIC as well as its link with GIP. Second, the research aims to fill the gap in the literature through the study of CSR and KM as mediating variables in such a link. Third, to the best of the authors’ knowledge, the model proposed has not been previously addressed in the academic literature, thus representing an advance in scientific knowledge. Fourthly, no research has addressed the study of environmental intangibles in the wine industry, with this research, therefore, being a pioneer in contextualizing the study of GIC in this increasingly knowledge-intensive industry.

The aim of this study is to analyze the antecedents of word-of-mouth (WOM) in a social networking sites (SNS) context, based on social identification theory and uses and gratification theory. This general objective can be divided into two sub-objectives. First, to measure the relationship between social identity, altruism and perceived encouragement as antecedents of WOM in SNS. Second, to study the existence of SNS-user segments which have differentiated behaviors according to the proposed model.

Partial least squares (PLS) has been used to analyze both validity and reliability of the measurement scales and the estimation of the structural model. Next, the heterogeneity of SNS-users has been analyzed using the finite mixture segmentation FIMIX-PLS. Furthermore, a multi-group analysis (MGA-PLS) has been used to analyze the differences between the behaviors of the resulting segments.

The main conclusion of this study is that social identity and perceived encouragement are worthy predictors of WOM. Additionally, there is a strong relationship between social identity and perceived encouragement. Another significant consequence is the existence of a large quantity of unobserved heterogeneity. Unsociable users, habitual users and obligated users show different behaviors regarding the relationships between the variables of the proposed model.

The results indicate that in general WOM communications transmitted by SNS-users are not motivated by altruism or by their willingness to help others. In addition, social identity and perceived encouragement are good predictors of WOM. Another originality of this research is that considering only one general model hides a large amount of unobserved heterogeneity: different segments of users showed diverse behaviors regarding the model’s variables.

This paper aims to propose a new strategic foresight process that combines aspects from science fiction, speculative design and tools linked to organizational processes, first, to generate potential new services and products and, second, to reduce problems associated with the construction of low-impact and irrelevant scenarios for decision-making processes. As a new proposal, it invites reflection and debate.

After reviewing the literature on the key concepts that represent the essence of strategic foresight, as well as the traditional processes to reflect on the future, a proposal for a new hybrid, integrative foresight process that allows moving from imagination to the materialization of scenarios will be presented.

The new hybrid process makes evident the need to articulate strategic foresight with other areas of knowledge and management tools to build scenarios with greater impact on decision-making and greater added value from strategic foresight to organizational processes.

The proposed integrative model articulates tools that already exist, but the originality of the proposal lies in that there are no models that integrate science fiction, speculative design, and other organizational tools in a single process.

This study aims to demonstrate the derivation of social sustainability metrics that guide the decision-making of hotel managers regarding sustainability strategies based on the case study of Hotel Tigaiga in the Canary Islands, using a noninstrumental approach of the stakeholder theory.

The analytic–synthetic method of integrated social value (ISV) was used. Data were collected through semi-structured interviews with the stakeholders’ representatives, direct observations and relevant documents.

Metrics referring to hotel outputs valued by stakeholders and expressed in monetary terms were obtained.

The findings cannot be directly applied to a similar hotel. Applying the ISV model to a set of similar hotels to standardize outputs and proxies is necessary.

The results can guide efforts to increase the effectiveness and efficiency of Hotel Tigaiga’s social sustainability strategies.

Research on measuring the sustainability of hotels in terms of generating maximum value for society is limited. This study is unique because it demonstrates the process of deriving comprehensible indicators to guide hotel managers toward social sustainability.

Searching, identifying and analysing the scientific literature on “corporate communication” published in scientific journals during the twenty-first century (2000–2021) and indexed in the Scopus database, as well as its possible relationship with COVID-19.

A systematic bibliographic search was carried out in Scopus and a subsequent analysis of the literature, based on variables such as year of publication, authorship, original language of the text, most used terms and concepts, journal titles, keywords and possible allusions to COVID-19 or the pandemic.

2023 results were initially identified, but after applying the filters that limited the results in time (2000–2021) and discriminated—according to the type of document—the results only to scientific articles, the sample finally analysed was 1,280 articles relating to “corporate communication”. It was found that these were mainly published in journals such as Corporate Communications and Journal of Communication Management, in English, and with an accentuated thematic dispersion, but mostly related to public relations, advertising and communication in general.

There is an article published in 2012, before the COVID-19 pandemic, in the Italian journal Igiene e sanità publica, which already established the relevance of researching the challenges and solutions to communication risks in health crisis situations.