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This study aims to investigate the relationship between a commercial bank’s micro-loaning activity and overall performance over a 10-year period.

Quarterly data was obtained from the Wind Database, China Minsheng Banks’s official annual reports and annual corporate social responsibility reports from 2009 to 2019, to test the linear relationship between micro-loan activities and the overall financial performance of the bank.

The results of this study empirically demonstrate that there is a positive relationship between increases in micro-loaning activity and the overall performance of the bank. Some key recommendations for the sector are shared in the conclusion of this paper.

In the financial sector, some corporate social responsibility activities focus on the issuance of micro-loans. It is unclear, however, if this has also served as a means to increase profitability and overall performance for such institutions.

The purpose of this study is to investigate the relationship between employee engagement and general management, performance management, reward management and transformational leadership.

A survey was distributed to a mid-sized energy company based in North America. A two-stage hierarchical multiple regression was performed. Employee engagement was the dependent variable, and the control variables of age and education were entered at stage one. In stage two, the four variables of general management, performance management, reward management and transformational leadership were included.

The findings revealed that the factors most predictive of employee engagement were reward management, followed by performance management, general management and transformational leadership. The only control variable predictive of engagement was age, where older employees reported greater engagement.

The study can offer practitioners more insight into employee engagement which in turn can help with employee related decision-making in their own individual workplaces.

The study contributes to the existing literature on human resource management by providing insights into the factors that contribute to employee engagement and corroboration that age is a contributing factor.

Transformational leadership has been shown to have a positive impact on a host of employee level and organizational performance indicators. However, little research has sought to understand some of the antecedents of this style of leadership. The purpose of this paper is to examine the link between having a post-secondary education and perceptions of transformational leadership.

Data were collected from two surveys issued in a mid-sized energy company located on the eastern seaboard of North America. One-way ANOVA comparing employees’ perceptions of transformational leadership exhibited by their supervisors that either did or did not have a post-graduate degree demonstrated a strong, positive relationship between the attainment of a Master’s degree and perceived levels of transformational leadership qualities.

The findings of this quasi-experimental field study demonstrated a strong, positive relationship between the attainment of a Master’s degree and perceived levels of transformational leadership qualities.

This study is the first of its kind to demonstrate that more educated managers are generally perceived to be more transformational in their leadership style.

The purpose of this paper is to analyze social profit institutions (SPIs) in the context of the social economy. By drawing on case studies of existing businesses, this paper attempts to situate these businesses more broadly within the social economy.

Various case studies are investigated to illustrate the innovative features of each model through a Lean Canvas tool.

The findings of the paper provide academics and social entrepreneurs alike more clarity on some of the evolving defining attributes and design features of each of the models SPIs employ.

One of the future challenges is to devise a framework or categorization system that encompasses all of the new forms of businesses, and hybrids, in a way which reflects their uniqueness and individual design.

It allows for entrepreneurs in search of a sustainable business model to develop innovative business models and it provides better understanding on how to meet dual objectives.

The paper proposes a definition for SPIs and establishes the importance of classifying SPIs.

Mobile health (mHealth) technologies, in particular, have been sought after and advocated as a means of dealing with the pandemic situation. Despite the obvious advantages of mHealth, which include monitoring and exchanging health information via mobile applications, mHealth adoption has yet to take off exponentially. Expanding on the unified theory of acceptance and use of technology (UTAUT) model, this study aims to better comprehend consumers’ receptivity to mHealth even after the pandemic has subsided.

Through purposive sampling, data were collected from a sample of 345 mobile phone users and analysed using partial least squares structural equation modelling (PLS-SEM) and artificial neural networks (ANN) capture both linear and nonlinear relationships.

Effort expectancy, performance expectancy, social influence, pandemic fear and trustworthiness positively influenced mHealth adoption intention, with the model demonstrating high predictive power from both the PLSpredict and ANN assessments.

The importance–performance map analysis (IPMA) results showed that social influence had great importance for mHealth uptake, but demonstrated low performance.

Referrals are an alternative that policymakers and mHealth service providers should think about to increase uptake. Overall, this study provides theoretical and practical insights that contribute to the advancement of digital healthcare, aligning with the pursuit of Sustainable Development Goal 3 (SDG 3) (good health and well-being).

This study has clarified both linear and nonlinear relationships among the factors influencing intentions to adopt mHealth. The findings from both PLS and ANN were juxtaposed, demonstrating consistent findings.

This paper aims to explore the entrepreneurial journey of select women entrepreneurs from South India to provide qualitative insights into the factors influencing their career choice (to become and continue as an entrepreneur) and to identify the drivers of their growth and well-being.

Semi-structured interviews were conducted to gather data from 35 women entrepreneurs in the micro, small and medium enterprises sectors of Tamil Nadu, India. Data were content analyzed using NVivo 12.

Qualitative content analysis identified three broad themes and several sub-themes to suggest a conceptual framework reflecting the possible relationships among them. Women entrepreneurs’ career choice, the growth of their ventures and their well-being were found to be significantly driven by a blend of personal attributes, strong family support and institutional support.

The findings will help the government to provide appropriate institutional support with customized initiatives and incentives to encourage women-owned tiny and small businesses to grow faster. Appropriate personality development programs and skills training will aid their growth.

This study contributes to the entrepreneurship literature by providing real-life insights from women entrepreneurs from an emerging economy context, especially from Tamil Nadu, which has the highest number of women entrepreneurs in India.

The purpose of this paper is to describe how a large public university sustains its ISO 9001 quality management system (QMS) for the past 20 years. At the same time, this paper also provides a snapshot on the problems and challenges faced and overcame by the university in its quality journey.

This is a case study and therefore it describes interventions and experiences within the university as the subject understudy.

There are four main phases of QMS that the university has undergone, namely, initiation, internalisation, alignment and improvement in the last 20 years. Critical success factors for implementing and maintaining the QMS are commitment from people, training and good communication. Some of the problems and challenges encountered have included a lack of knowledge and understanding of the processes and standards, lack of relevant skills, lack of commitment and cooperation from people, lack of resources and poor communication.

This paper provides insights into the world of QMS’s sustainability in a large public university that will be useful as a guide for academic managers and administrators. It also presents the issues of transitioning from the previous to the current standard experienced by the university which has not been discussed by many.

After completion of the case study, students are expected to demonstrate understanding of the process of strategy formulation (which include conducting situational analysis) and strategy implementation.

Perusahaan Azan, which trades under the brand name Roti Azan for its fresh bread and Azan for its dry bread or rusks, was established as a family business in 1968 by Haji Abu Bakar bin Ali in his hometown in Kuala Pilah, in the state of Negeri Sembilan in Malaysia. In the mid-1980s, the management of the business was passed on by Haji Abu Bakar to one of his sons, Haji Mohd Ghazali bin Haji Abu Bakar. Haji Ghazali was named managing director in 1985 and officially inherited his father’s company in 1987. By 2004, Perusahaan Azan breads had started to penetrate major grocery stores nationwide, and later the business began to expand internationally in 2010, with Oman and Iraq among the first countries it ventured into. The company sold both its fresh and dry bread in local stores; however, in the international market, only dry bread types were sold, specifically wholemeal rusks and long rusks, which had longer shelf lives. Post-pandemic, by 2022, the company had exited the retail fresh bread market and had focused only on its contractual fresh bread and retail dry bread markets. He thought about the main strategic choices he had of going forward, either to revive its retail fresh bread segment or venture into a coffee shop business. The former was the bread and butter of the company in the last 50 years. However, he knew that re-entering this market was getting more difficult, as it requires competing head-to-head with the giant breadmakers. There were also issues of rising costs and high wastage. For the latter coffee shop project, the company did not have experience in directly “serving” the customers, with its businesses so far had been mainly in production. He pondered on the best decision to undertake to sustain the company’s profitability into the next generation. Few family businesses can pass this crucial stage. He knew he had to act fast to ensure that the company’s plans for the future could be successfully implemented. The case study is suitable for use in teaching courses in strategic management, organisational management and integrated case study for advanced undergraduates and postgraduates in the programmes of business administration, Muamalat administration and accounting.

The case study is suitable for use in advanced undergraduate students in management, business administration, Muamalat administration and postgraduate students in MBA, Master in Muamalat Administration or other related master’s programmes with a course in strategic management, organisational management and integrated case study.

Teaching notes are available for educators only.

CSS 11: Strategy.

The purpose of this paper is to explore the social and personal drivers of co-creation in children.

A sample of 463 children aged between 7 and 13 years were recruited. Using electronic event-based diaries, 2,631 entries were captured during an 18-month period.

Data from 861 entries identified a series of anomalous external social and personal factors that drove children to engage in co-creation. These were for maintaining external relationships, dealing with addiction to the co-creation process and dealing with personal loneliness.

The study reveals new, unconventional and gender-specific behaviours that might assist marketers in understanding children’s complex relationships with co-creation and brands.

To the best of the authors’ knowledge, this is the first study of its kind to examine children’s social and personal drives to engage in co-creation.

Due to increasing scandals involving non-halal foods, contamination and fraudulent practices within the halal food supply chain, this paper aims to identify pivotal factors closely tied to halal food traceability and subsequently proposes a comprehensive halal food traceability model rooted in these factors.

The approach involved conducting a content analysis to meticulously gather data from existing scholarly works. Subsequently, the authors analysed this data using a thematic approach.

The extensive literature review yielded the identification of eight pivotal factors for the adoption and implementation of effective halal food traceability systems. These factors encompass consensus on halal food standards, government support, meeting consumer demands, ensuring the authenticity of halal food integrity, leveraging technological advancements, adherence to halal standards and certification systems, fostering stakeholder collaboration and promoting research and educational initiatives. Building upon these factors, this study presents a halal food traceability factorial model that can serve as a foundation for constructing a robust and readily-adoptable traceability system within Muslim countries.

The proposed halal food traceability model offers invaluable insights to stakeholders within both private enterprises and governmental bodies. By taking into account the identified factors, these stakeholders can significantly enhance their prospects for the successful adoption and implementation of traceability systems. Additionally, the paper expounds upon practical recommendations for practitioners and highlights avenues for future research aimed at establishing a robust halal traceability system across Muslim countries.

This paper stands as a significant contribution within the limited body of research addressing the development of an effective and readily-adoptable traceability model, thereby bolstering the integrity and safety of halal food. The outcomes of this paper are expected to catalyse improvements in the adoption and implementation of halal food traceability practices across Muslim nations.