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Article
Publication date: 4 December 2017

Alternative explanations of relationship maintenance intention in mediation: A comparison study of Korean and Indonesian firms

Hong-Youl Ha, Jang-Gyem Kim and Yongkyun Chung

The purpose of this paper is to select the best model among alternative models explaining the relationship maintenance in mediation.

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Abstract

Purpose

The purpose of this paper is to select the best model among alternative models explaining the relationship maintenance in mediation.

Design/methodology/approach

Four alternative models are employed in order to select best fit model through the test of each construct using Korean and Indonesian firm data.

Findings

The settlement model out of four alternative models is the best fit model in both Korea and Indonesia. The nexus of experience-settlement is not similar between Korea and Indonesia. The nexus of cost-saving-settlement is similar between two countries.

Practical implications

The field manager and policy maker get useful information from the findings. In particular, Korea and Indonesia belong to different cultural clusters.

Originality/value

This study contributes to the mediation literature through the suggestion of hypothesized model of relationship maintenance intention in mediation.

Details

Journal of Korea Trade, vol. 21 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JKT-08-2017-0072
ISSN: 1229-828X

Keywords

  • Settlement
  • Experience
  • Cost saving
  • Disputant satisfaction
  • Relationship maintenance
  • Mediation
  • Dispute resolution

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