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This paper reports the findings of a part of a larger study investigating the sources of consumer health information (CHI) available to the public, with particular emphasis on the use of electronic sources of health information. During the investigation discussions were held with managers and information officers of CHI services to examine provision. Detailed here are examples of the services provided by the Trent region. In consideration of the study's emphasis on the use of electronic sources of health information, the availability of electronic public access community information systems as sources of health information within the Trent region of the UK is discussed, and examples of such local government‐run systems are reviewed.

The past. Exactly 10 years ago to the day (as this is being written), the author began teaching in information and library studies. At that time, the main computing resource was a small minicomputer hidden in a separate room to which several dumb terminals in a teaching laboratory were attached. A mile away at the other end of campus there was another teaching laboratory of teletype terminals — terminals which used paper rolls rather than display screens, with the result that the used paper cascaded onto the floor at the back of the machine. This had the two disadvantages (among others) of destroying forests and of not allowing students to hide their errors from the eyes of their tutors.