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Article
Publication date: 1 February 1987

John Stirling, Mary Mellor and Janet Hannah

For many, co‐operatives represent a challenge to existing systems of industrial relations and organisation structure. However, many of the co‐operatives which have been formed in…

Abstract

For many, co‐operatives represent a challenge to existing systems of industrial relations and organisation structure. However, many of the co‐operatives which have been formed in recent years do not approximate to this vision, since they have not been set up from an ideological standpoint. Co‐operatives can be divided into three types: small business; participative; ideological. It is also important to evaluate their development against the reasons for their evolution. Indeed, the new co‐operatives are ideologically diverse, organisationally different, and a considerable way off being the job generators of the future.

Details

Employee Relations, vol. 9 no. 2
Type: Research Article
ISSN: 0142-5455

Keywords

Article
Publication date: 1 February 1986

Janet Hannah, Mary Mellor and John Stirling

The need to survive in a capitalist economy provides considerable constraints within which co‐operatives must operate. Existing research has been misplaced in believing that the…

Abstract

The need to survive in a capitalist economy provides considerable constraints within which co‐operatives must operate. Existing research has been misplaced in believing that the co‐operative doors can be closed and analysis made without reference to the economic environment. Within these constraints some control over the labour process is still possible. Some potential for democratic control by the workforce exists. This control of the labour process within the co‐operative is complex and rests on three levels: control of the work process; control of the co‐operative process; control at the level of the individual. Further investigation is needed into the processes that are at work in the crucial transition from early exhilaration to practical control of the co‐operative process and through that the work process itself.

Details

International Journal of Sociology and Social Policy, vol. 6 no. 2
Type: Research Article
ISSN: 0144-333X

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Article
Publication date: 1 August 1929

WE publish this issue on the eve of the Brighton Conference and our hope is that this number of The Library World will assist the objects of that meeting. Everything connected…

Abstract

WE publish this issue on the eve of the Brighton Conference and our hope is that this number of The Library World will assist the objects of that meeting. Everything connected with the Conference appears to have been well thought out. It is an excellent thing that an attempt has been made to get readers of papers to write them early in order that they might be printed beforehand. Their authors will speak to the subject of these papers and not read them. Only a highly‐trained speaker can “get over” a written paper—witness some of the fiascos we hear from the microphone, for which all papers that are broadcast have to be written. But an indifferent reader, when he is really master of his subject, can make likeable and intelligible remarks extemporarily about it. As we write somewhat before the Conference papers are out we do not know if the plan to preprint the papers has succeeded. We are sure that it ought to have done so. It is the only way in which adequate time for discussion can be secured.

Details

New Library World, vol. 32 no. 2
Type: Research Article
ISSN: 0307-4803

Article
Publication date: 1 September 2002

Paul Sandford

Looks at the themed issue articles and the areas they cover relating to digital imaging issues. Lists the sources of support and introduces the various contributors.

653

Abstract

Looks at the themed issue articles and the areas they cover relating to digital imaging issues. Lists the sources of support and introduces the various contributors.

Details

VINE, vol. 32 no. 3
Type: Research Article
ISSN: 0305-5728

Keywords

Article
Publication date: 2 July 2020

Tom Chen, Sarah Dodds, Jörg Finsterwalder, Lars Witell, Lilliemay Cheung, Mareike Falter, Tony Garry, Hannah Snyder and Janet R. McColl-Kennedy

People are responsible for their wellbeing, yet whether they take ownership of their own or even others' wellbeing might vary from actor to actor. Such psychological ownership…

2985

Abstract

Purpose

People are responsible for their wellbeing, yet whether they take ownership of their own or even others' wellbeing might vary from actor to actor. Such psychological ownership (PO) influences the dynamics of how wellbeing is co-created, particularly amongst actors, and ultimately determines actors' subjective wellbeing. The paper's research objective pertains to explicating the concept of the co-creation of wellbeing and conceptualizing the dynamics inherent to the co-creation of wellbeing with consideration of the influences of all involved actors from a PO perspective.

Design/methodology/approach

To provide a new conceptualization and framework for the dynamics of wellbeing co-creation, this research synthesizes wellbeing, PO and value co-creation literature. Four healthcare cases serve to illustrate the effects of engaged actors' PO on the co-creation of wellbeing.

Findings

The derived conceptual framework of dynamic co-creation of wellbeing suggests four main propositions: (1) the focal actor's wellbeing state is the intangible target of the focal actor's and other engaged actors' PO, transformed throughout the process of wellbeing co-creation, (2) PO over the focal actor's wellbeing state is subject to the three interrelated routes of exercising control, investing in the target, and intimately knowing the target, which determine the instigation of wellbeing co-creation, (3) the level of PO over the focal actor's wellbeing state can vary, influence and be influenced by the extent of wellbeing co-creation, (4) the co-creation of wellbeing, evoked by PO, is founded on resource integration, which influences the resources–challenges equilibrium of focal actor and of all other engaged actors, affecting individual subjective wellbeing.

Originality/value

This article provides a novel conceptual framework that can shed new light on the co-creation of wellbeing in service research. Through the introduction of PO the transformation of lives and wellbeing can be better understood.

Article
Publication date: 3 April 2019

Hannah Snyder, Lars Witell, Mattias Elg and Janet R. McColl-Kennedy

When using a service, customers often develop their own solutions by integrating resources to solve problems and co-create value. Drawing on innovation and creativity literature…

Abstract

Purpose

When using a service, customers often develop their own solutions by integrating resources to solve problems and co-create value. Drawing on innovation and creativity literature, this paper aims to investigate the influence of place (the service setting and the customer setting) on customer creativity in a health-care context.

Design/methodology/approach

In a field study using customer diaries, 200 ideas from orthopedic surgery patients were collected and evaluated by an expert panel using the consensual assessment technique (CAT).

Findings

Results suggest that place influences customer creativity. In the customer setting, customers generate novel ideas that may improve their clinical health. In the service setting, customers generate ideas that may improve the user value of the service and enhance the customer experience. Customer creativity is influenced by the role the customer adopts in a specific place. In the customer setting customers were more likely to develop ideas involving active customer roles. Interestingly, while health-care customers provided ideas in both settings, contrary to expectation, ideas scored higher on user value in the service setting than in the customer setting.

Research limitations/implications

This study shows that customer creativity differs in terms of originality, user value and clinical value depending on the place (service setting or customer setting), albeit in one country in a standardized care process.

Practical implications

The present research puts customer creativity in relation to health-care practices building on an active patient role, suggesting that patients can contribute to the further development of health-care services.

Originality/value

As the first field study to test the influence of place on customer creativity, this research makes a novel contribution to the growing body of work in customer creativity, showing that different places are more/less favorable for different dimensions of creativity. It also relates customer creativity to health-care practices and highlights that patients are an untapped source of creativity with first-hand knowledge and insights, importantly demonstrating how customers can contribute to the further development of health-care services.

Details

European Journal of Marketing, vol. 53 no. 7
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 24 June 2009

Vivien Caughley

Hannah King occupies a unique place in missionary and colonial history, the history of education, cross‐cultural relations and material culture in New Zealand. She was the only…

Abstract

Hannah King occupies a unique place in missionary and colonial history, the history of education, cross‐cultural relations and material culture in New Zealand. She was the only woman from the first 1814 Missionary settlement of the Church Missionary Society (CMS) in New Zealand to remain in New Zealand for the rest of her life, yet she does not have an entry in the Dictionary of New Zealand Biography, and is rarely indexed in either New Zealand’s general historical works or even works more specifically related to the Missionary era. John and Hannah King were one of three artisan missionary couples who sailed with the Revd Samuel Marsden on his ship, the missionary brig ‘Active’, from Port Jackson, Australia to Rangihoua, in the Bay of Islands, in late 1814. Marsden’s 1814 Christmas Day service on the beach at Rangihoua is recognised as the beginning of missionary activity and planned European settlement on New Zealand soil.

Details

History of Education Review, vol. 38 no. 1
Type: Research Article
ISSN: 0819-8691

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Article
Publication date: 1 September 2002

Janet Rountree, Robert Hannah and W B.L.

In this article some thoughts on the use of digitised artifacts for teaching visual analysis in Classical art are presented. In order to employ digital images as effective…

346

Abstract

In this article some thoughts on the use of digitised artifacts for teaching visual analysis in Classical art are presented. In order to employ digital images as effective teaching tools it is important to be able to describe your expectations for the media in relation to the learners’ task; to consider how to use the type of presentation (e.g. still photographs or virtual reality) to best advantage; and to identify critical insights students may either obtain (or have diminished) as a result of the media presented to them.

Details

VINE, vol. 32 no. 3
Type: Research Article
ISSN: 0305-5728

Keywords

Article
Publication date: 20 March 2017

Janet R. McColl-Kennedy, Hannah Snyder, Mattias Elg, Lars Witell, Anu Helkkula, Suellen J. Hogan and Laurel Anderson

The purpose of this paper is to synthesize findings from health care research with those in service research to identify key conceptualizations of the changing role of the health…

4814

Abstract

Purpose

The purpose of this paper is to synthesize findings from health care research with those in service research to identify key conceptualizations of the changing role of the health care customer, to identify gaps in theory, and to propose a compelling research agenda.

Design/methodology/approach

This study combines a meta-narrative review of health care research, and a systematic review of service research, using thematic analysis to identify key practice approaches and the changing role of the health care customer.

Findings

The review reveals different conceptualizations of the customer role within the ten key practice approaches, and identifies an increased activation of the role of the health care customer over time. This change implies a re-orientation, that is, moving away from the health care professional setting the agenda, prescribing and delivering treatment where the customer merely complies with orders, to the customer actively contributing and co-creating value with service providers and other actors in the ecosystem to the extent the health care customer desires.

Originality/value

This study not only identifies key practice approaches by synthesizing findings from health care research with those in service research, it also identifies how the role of the health care customer is changing and highlights effects of the changing role across the practice approaches. A research agenda to guide future health care service research is also provided.

Details

Journal of Service Management, vol. 28 no. 1
Type: Research Article
ISSN: 1757-5818

Keywords

Article
Publication date: 28 September 2018

Suzanne McGowan, Hannah Martinez and Marsha Marcilla

This paper aims to illustrate the importance of a cultural shift to fully embrace and serve persons with cognitive, intellectual or physical disabilities into the library…

1714

Abstract

Purpose

This paper aims to illustrate the importance of a cultural shift to fully embrace and serve persons with cognitive, intellectual or physical disabilities into the library community.

Design/methodology/approach

Through a combination of staff training, age- and ability-appropriate programming, accommodating service models, management-led expectations and partnerships, Anythink Libraries in Thornton, Colorado, implemented AnyAbility – a program designed especially for adults with disabilities – in April 2014.

Findings

AnyAbility’s success has led to a number of positive impacts, including increased services and collaboration, shifts in user patterns and independent visits and a more inclusive library environment in which staff have increased awareness and a stronger interaction with this population.

Originality/value

The program has transformed the lives of the staff who work at Anythink Wright Farms and the community of Anythinkers who use transformations, the AnyAbility programming has been offered at multiple Anythink locations and libraries from across the country have contacted Anythink for inspiration and advice on programs and training on this topic. Most importantly, this approach has transformed the library experience for customers, specifically adults with cognitive disabilities.

Details

Reference Services Review, vol. 46 no. 3
Type: Research Article
ISSN: 0090-7324

Keywords

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