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Article
Publication date: 8 December 2020

Ronaldo Parente, Janet Y. Murray, Yue Zhao, Masaaki Kotabe and Ricardo Dias

This study aims to investigate how relational resources, such as the buyer’s trust in its suppliers and the level of supplier involvement, affect the level of tacit…

Abstract

Purpose

This study aims to investigate how relational resources, such as the buyer’s trust in its suppliers and the level of supplier involvement, affect the level of tacit knowledge integration capabilities (TKICs) of the firm, which, in turn, is hypothesized to affect business performance.

Design/methodology/approach

Based on the dynamic capabilities theory and the relational view, this paper examines how TKIC, a special case of dynamic capability, influences business performance. The research context is the Brazilian automobile industry, in which firms are currently experimenting with modular production and increasing their interactions with suppliers. Using a sample of automobile suppliers, this investigates how relational resources, such as the buyer’s trust in its suppliers and the level of supplier involvement, affect the level of TKIC, which, in turn, is hypothesized to affect business performance. In addition, this paper examines the moderating effect of various communication media on the TKIC-business performance relationship. The findings confirm the importance of relational resources and TKIC on business performance. Finally, this paper explores various theoretical and managerial implications to encourage future research.

Findings

The results suggested that the two relational resources (supplier involvement and buyer’s trust) are important drivers of TKICs and that the level of supplier involvement in the production process mediates the relationship between buyer’s trust and TKIC. Moreover, this study found that TKIC leads to superior firm performance, but the degree of media naturalness does not seem to facilitate knowledge transfer. The results confirm that supplier involvement is a pivotal process in that the buying firm’s internal resources and the major suppliers’ resources and capabilities are combined to achieve a competitive advantage – TKIC.

Research limitations/implications

This study is subject to the typical limitations inherent in cross-sectional research designs using subjective measures. That said, this still has some important implications indicating that relational resources, such as buyer’s trust and supplier involvement, are critical in developing TKIC that “seize” opportunities from interfirm relationships and integrate knowledge across and within firm boundaries. Moreover, while knowledge management tools can resemble face-to-face interactions to the largest extent, the research suggested that it cannot substitute face-to-face communications in transferring tacit knowledge.

Practical implications

Managers deal with complex interactions and linkages due to tacit knowledge from components, systems and modules, which are critical in developing organizational capabilities. Relational resources are important strategic assets facilitating resource combination and coordination. Managers must coordinate among multiple sources of learning and partner with their suppliers at an earlier stage to develop the relational capabilities and efficiently steer the process of boundary redefinition. Finally, managers must have the ability to manage tacit knowledge within the interface with suppliers using organizational mechanisms (i.e. TKIC) to help them absorb external knowledge from their supplier network and integrate it with specific internal competences.

Social implications

Recent disruptive technological developments pressure organizations to become more flexible by requiring firms to adapt quickly to constantly changing markets and to have the ability to apply different resources and capabilities to specific unique situations. All this with a huge impact on the firm’s employees and society in general. Thus, interfirm relationships and the role of knowledge integration is especially crucial, given the current industry trend in favor of experimenting with innovative production methods (e.g. flexible manufacturing and modular production) that can help managers to rethink work conditions in a more meaningful and flexible for society.

Originality/value

While prior research treats integrative capability mainly as a mechanism that explains superior firms’ performance in an interfirm relationship, few research efforts have explicated what shapes TKICs. By examining the relationship between relational resources, TKIC and performance, this study fills this research gap and develops and tests a theoretical framework.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

Keywords

Content available
Article
Publication date: 29 March 2011

Janet Y. Murray

Abstract

Details

International Journal of Gender and Entrepreneurship, vol. 3 no. 1
Type: Research Article
ISSN: 1756-6266

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Article
Publication date: 27 July 2010

Bernadette Welch and Janet Murray

Documenting some of the developments in libraries, and LIS education in Vietnam, this paper aims to suggest directions for achieving goals of education, collaboration…

Abstract

Purpose

Documenting some of the developments in libraries, and LIS education in Vietnam, this paper aims to suggest directions for achieving goals of education, collaboration, policy development, and access to resources in this rapidly developing country.

Design/methodology/approach

The report is based on an extensive literature review of available English language material together with information obtained from structured interviews with a group of LIS professionals in Vietnam. These data support an analysis of current initiatives, programs and developments taking place in the different library sectors in Vietnam.

Findings

Significant developments have occurred in Vietnam in terms of national policy agendas and development of the internet backbone. The pace of change, particularly in the national and university sectors, has been dramatic but the pace of change at other levels is somewhat slower. Community development, access to electronic resources, and education of information professionals are identified as areas for development. In particular, the paper focuses on the emergence of improved professional communication, which is facilitated by an improved ICT infrastructure within Vietnam, which allows managers to cooperate and share experiences more effectively.

Research limitations/implications

The major limitation to the research is the fact that much of the literature about this topic is only available in the Vietnamese language. This research was conducted using the available English language material, and the interview responses of the LIS professionals in Vietnam. Further research is needed by Vietnamese library professionals on the state of the industry, and the directions being taken at the different levels.

Practical implications

The study identifies a number of strategies, and areas for development, which could have an impact on training of library staff, and moving towards more collaborative approaches at all levels of library resourcing.

Originality/value

This paper brings together information published in a variety of sources, not always readily available to give a more detailed view of library development in Vietnam for the international community.

Details

Library Management, vol. 31 no. 7
Type: Research Article
ISSN: 0143-5124

Keywords

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Article
Publication date: 1 April 2005

Janet Murray and Cindy Tschernitz

This paper seeks to examine the impact of greater access to electronic information, both free and fee‐based, on reference enquiries.

Abstract

Purpose

This paper seeks to examine the impact of greater access to electronic information, both free and fee‐based, on reference enquiries.

Design/methodology/approach

The research methodology included an extensive literature review and interviews with reference services librarians both in Australia and overseas.

Findings

The assumption that greater internet access and use equal a decline in public and state library reference enquiries is not proven.

Originality/value

The paper concludes with a summary of trends, predictions and scenarios of usage of state and public library reference services in an increasingly electronic age, paying special attention and emphasis to the Australian environment.

Details

Online Information Review, vol. 29 no. 2
Type: Research Article
ISSN: 1468-4527

Keywords

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Book part
Publication date: 20 June 2008

Masaaki Kotabe, Janet Y. Murray and Michael J. Mol

Increased global sourcing of manufacturing and service activities has been a prominent part of the restructuring of firms’ supply chains in the 1990s and beyond. Academics…

Abstract

Increased global sourcing of manufacturing and service activities has been a prominent part of the restructuring of firms’ supply chains in the 1990s and beyond. Academics and consultancy firms have largely supported the view of global sourcing as one of the key drivers of superior performance. As we are now increasingly discovering, the drawbacks of offshore outsourcing – or, put differently, the advantages of vertical integration – have been underestimated or even neglected. In this chapter, we first discuss the need to balance sourcing levels and then how global sourcing levels must achieve a strategic fit with the environment. Finally, we synthesize these balance and fit perspectives to suggest how, over time, changes in the fit alter the required balance in global sourcing. From this synthesis, we develop a number of future research questions related to important conceptual perspectives on sourcing. For managers we provide indications of how they can achieve a balance and a fit of their sourcing strategies.

Details

International Business Scholarship: AIB Fellows on the First 50 Years and Beyond
Type: Book
ISBN: 978-0-7623-1470-6

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Article
Publication date: 1 December 2004

Masaaki Kotabe and Janet Y. Murray

Global procurement of service activities has received an increasing amount of managerial attention in recent years. Service firms seem to have begun sourcing part of their…

Abstract

Global procurement of service activities has received an increasing amount of managerial attention in recent years. Service firms seem to have begun sourcing part of their service activities from abroad in much the same way as manufacturing firms have sourced components and finished goods in the past 30 years. However, little is known about the nature of service global sourcing strategy. In this study, we examine the differences in the characteristics of core service activities provided by service firms that market pure service activities versus those service firms that market service activities which involve tangible goods, and the extent to which both types of service firms engage in internal and foreign sourcing of core service activities before the service activities are provided to their customers. The results show, among others, that the level of inseparability of core service activities performed and/or sourced by “pure” service firms is significantly higher than that of “non‐pure” service firms and that “non‐pure” service firms consider foreign sourcing drivers as much more important factors in influencing the decisions in selecting potential suppliers for core service activities. Managerial and theoretical implications are explored.

Details

International Marketing Review, vol. 21 no. 6
Type: Research Article
ISSN: 0265-1335

Keywords

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Article
Publication date: 1 December 1996

Janet Y. Murray

A survey of US‐based European and Japanese multinational firms, examining: the similarities and differences in product strategies used by these firms, and the relationship…

Abstract

A survey of US‐based European and Japanese multinational firms, examining: the similarities and differences in product strategies used by these firms, and the relationship of their product strategies to a product’s sales growth rate in the US market. Shows that Japanese multinational firms used a higher level of specific assets, transaction frequency, process innovation, and crucial component sourcing internally than their European competitors. Furthermore, a product’s sales growth rate was positively related to the degree of product innovation, process innovation, and crucial component sourcing internally.

Details

International Marketing Review, vol. 13 no. 6
Type: Research Article
ISSN: 0265-1335

Keywords

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Book part
Publication date: 28 August 2020

Matthew Spokes

Abstract

Details

Gaming and the Virtual Sublime: Rhetoric, Awe, Fear, and Death in Contemporary Video Games
Type: Book
ISBN: 978-1-83867-431-1

Content available
Article
Publication date: 23 March 2012

Abstract

Details

International Journal of Gender and Entrepreneurship, vol. 4 no. 1
Type: Research Article
ISSN: 1756-6266

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Book part
Publication date: 28 August 2020

Matthew Spokes

Abstract

Details

Gaming and the Virtual Sublime: Rhetoric, Awe, Fear, and Death in Contemporary Video Games
Type: Book
ISBN: 978-1-83867-431-1

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