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Parties:— General and Municipal Workers' Union and George Robert Anderson Archibald Edward Wilson and Jane Alice Wilson, trading as the Economic Bus Company, Whtirburn, Co. Durham.

This article focuses on self‐reported child neglect and abuse in residential drug treatment drawing on data from clients in Scotland collected 1996‐1999. The authors' findings suggest that the prevalence of childhood abuse histories are higher in female drug users than male drug users but argues that diversity of abuse experiences in drug users negate broad treatment plans for those traumatised by such experiences.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the eighteenth to be published in Reference Services Review, includes items in English published in 1991. A few are not annotated because the compiler could not obtain copies of them for this review.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twentieth to be published in Reference Services Review, includes items in English published in 1993. A few are not annotated because the compiler could not obtain copies of them for this review.

This paper will review the estimated prevalence of ‘dual diagnosis’ among young offenders, briefly review the gaps in service and look at what research tells us about what works best with young people. The group this paper focuses on in the main are those 18 years of age and under and who have come into contact with the criminal justice system and have dual diagnosis. At times, however, the authors draw from a wider literature because working with young dual‐diagnosed offenders is a relatively new field.

Describes the major influences directing the growth and development of marketing theory. Assesses the relative value of holistic and piecemeal approaches to this theory. Suggests that the most important advances in marketing management will stem from development of models of the market, advocating on piecemeal approach.

The growing interest in sharing information about the preservation of library and archival material has resulted in the production of numerous audiovisual programs on the subject over the past 15 years. Each year more items appear.

The purpose of this paper is twofold. First, propositions in an existing conceptual framework are empirically explored to note whether and how brand meaning gaps exist for internal and external stakeholders of a focal brand. Second, a typology of brand meaning gaps, characterised by meaning assonance and valence, offers new insight for brand management strategy.

The authors use case study methods to explore the research propositions about brand meaning gaps among stakeholder groups. The focal firm is The Black Dog Company of Martha's Vineyard, Massachusetts in the USA. Data from brand owners (internal stakeholders) and consumers (external stakeholders) are collected using in-depth interviews, observation, document analysis, and an online survey that includes a picture association task. Further inductive analysis of secondary data helps develop the typology of brand meaning gaps and dynamics.

The research propositions are supported. Brand meaning gaps exist between internal and external stakeholders, and they exist among two external stakeholder groups. Brand meaning for owners, primarily defined as family heritage, is largely unknown to consumers. Among consumers, brand meaning for stakeholder group 1 is “coastal New England”; brand meaning for group 2 is “dog lovers.” Although multiple brand meanings exist for stakeholders, the meanings are relatively assonant (harmonious) and positively valenced. The findings regarding the polysemic nature of brand meaning are useful to brand managers seeking to leverage offerings to multiple target markets. These findings, along with additional secondary data, serve as the basis for a typology of brand gaps and dynamics characterized by assonance and valence. Four types of meaning gaps may lead to situations where brands are beloved, on-the-cusp, hijacked, or facing disaster.

This work addresses calls from the literature to empirically explore brand meaning among multiple stakeholder groups.

Graphic design — the accessible visual presentation of information and materials — has an invaluable role in communicating health messages that has yet to be fully appreciated by the NHS, asserts Deborah Szebeko. In this article she describes two health‐related projects where design for communication has played a central role: a community development project to promote healthy eating in an area of high deprivation, and a web‐based system for patients to map their emotional journeys alongside their care pathways and contribute feedback that can be used to improve service planning and delivery.