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This chapter shows how the community college plays a unique role in producing American citizens with “global competence,” one of the main aims of institutions of higher education under the banner of its internationalization. While much discussion on how to achieve that aim has centered on study-abroad programs and curriculum changes targeting American-born students, this chapter focuses on the community college's contribution to producing “globally competent” American citizens through extensive classes in English as a Second Language (ESL) for immigrants. Based on ethnographic fieldwork from 2001 to 2002 in ESL classes at a community college in the northeastern United States, this chapter examines three ways a community college's ESL classes foster such “global competence” in immigrants of various backgrounds: (1) by grooming them to be “American educated subjects” by disciplining them and teaching them “common sense” knowledge of American life, (2) by providing them with a space to develop a supportive community that goes beyond their ethnic networks, and (3) by nurturing students’ self-esteem in their new home. This chapter highlights the worldwide importance of the type of higher education, such as a community college, that serves the needs of local communities, including internationalized and underserved local communities – that of immigrants. It also points out the imbalance in the discussion of “global competence,” which focuses mainly on study abroad, and opens up a field of enquiry about “global competence” from another angle.

Purpose – The aim of this chapter is to explore the current trend for new ‘mutual’ models of public service delivery as part of a process of personalisation and commodification of health and social care design and service delivery.

Design/methodology/approach – The authors use the thesis of commodification and the concept of value to explore, with the aid of three examples from previous research, the complexity of transfer of large-scale services from local government and health bodies and the potential contribution of co-operatives and mutuals to this agenda.

Findings – Mutuals may provide an alternative to the supposedly inevitable progression to wholly commodified health and social care provision. However, a top-down push to encourage employee-owned enterprises may fail to take account of significant issues: high capital and labour costs; transfer of risk to consumers purchasing services; quality of care assurance; scope and scale of services; and enabling policies and structures to support democratic ownership and control of enterprises.

Research implications/limitations – Although the chapter focuses on Welsh experience, there are implications for the future provision of public services more generally.

Originality/value – This chapter contributes to a growing discourse and critical awareness of co-operatives and mutuals as potential public service providers. In particular, the nature of democratic engagement and involvement; models of co-ownership and co-construction of public services and the role of the State in promoting alternative non-marketised systems of design and delivery for the public good as well as maintaining accountability through local and national democratic processes.

What do crime victims want? The answer suggested by Alexandre Dumas’ iconic character Edmund Dantés in The Count of Monte Cristo suggests that victims may want retribution, not revenge. Victims may seek more than restored honor or personal restitution. They may long for justice to prevail as an affirmation that the world still makes sense. Yet, Dumas also reminds us through the novel that human justice is only human and cannot provide this kind of cosmic guarantee. From this perspective, it is revenge, not retribution that looks more measured and more humane.