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ONE of the chief objections to printed catalogues is that they are no sooner published than they become out of date. Another pertinent objection has been that of their great expense. There is also the matter of the labour entailed in preparing the printer's copy; but as this labour has to be performed in any case the point has not cropped up during a consideration of rival schemes. The contest between printed, card, and manuscript catalogues has often been waged, and the arguments pro and con, as summed up in Mr. Cutter's report will be familiar to every librarian.

To many facilities managers the chance of a major disaster — fire, say, or flood — may seem so remote that the time and expense entailed in planning for it couldn't possibly be justified.

This study was designed with the intention of exploring the effectiveness of a novel approach to training health services workers to meet the aims of raising awareness of their customer care framework and encouraging a culture of customer service throughout their organisation.

The impact of the educational intervention was examined using a mixed methods approach involving pre‐ and post‐workshop questionnaires and one‐to‐one, semi‐structured interviews.

The paper finds that the approach adopted was effective in raising awareness of the customer care framework and in enhancing participant's self‐efficacy in relation to the principles of customer care. Transference to the workplace was dependent on personality and departments having sufficient numbers of staff participating.

Time and resources for the project limited the follow‐up interviews designed to explore if, and to what extent, the learning had had a lasting impact on participants and if it had enabled transference to the workplace. In addition, complications in releasing people from work in order to take part meant that a number of volunteers had to withdraw. This limits the range of data obtained.

This paper describes a novel research‐informed approach to training, involving participants in high fidelity, error‐based simulations and in a research process which facilitated their repeated reflection on the learning. As a result the paper demonstrates large‐scale training of customer care can effectively impact on practice.

AT last Mr. Baker's long announced “Descriptive Guide to the Best Fiction” is in our hands, and proves to be a bulky volume of over 600 pages, which must have cost its author many hours of arduous labour. Descriptive guides to literature of any sort are unfortunately too rare on this side of the world not to ensure for any decent attempt to compare with what the Americans are doing in this direction, the support of all librarians and bibliographers—at least we hope so—and Mr. Baker's book is a great advance on anything that has hitherto been attempted, here or elsewhere, to provide an annotated handbook to fiction. When the series of guides to literature, science, the arts, &c., announced by Messrs. Scott, Greenwood & Co., are published—which it is to be hoped will be soon—England will not be so desperately and humiliatingly “out of it,” as is the case at present, in the great task of selecting from and annotating the literature of the world.

Miriam Adelman, who holds the M. Phil. in sociology from New York University and Doctorate in Human Sciences from Universidade Federal de Santa Catarina, has been Professor of Sociology at the Universidade Federale do Paraná (UFPR), since 1992. She is responsible for initiating the first gender studies and research activities at that institution, as co-founder of its “Núcleo de Estudos de Gênero,” begun in 1994 and continuing today as the major institutional space for promoting women's and gender studies at the UFPR. In addition to current research and teaching in undergraduate and postgraduate Social Science and Sociology programs at the UFPR, she is also an active member of the Brazilian gender studies community and participates on the Editorial Board of the Revista de Estudos Feministas, one of Brazil's two major feminist academic journals. She has published numerous articles in scientific journals in Brazil and abroad, as well as book chapters on topics ranging from feminist theory, post-colonialism and contemporary sociology to women in sport and gender in film. She has one edited volume (Gênero Plural: um Debate Multi-disciplinar, 2002, Editora UFPR, with Celsi Bronstrup Silvestrin) and is currently organizing another, on gender representations in film.

This paper aims to provide empirically derived insights into trust and its predictors within a cyber-physical system context of a household service.

The methodology comprises an innovative mixed methods design encompassing a videographic animated film portraying a potential “slice of life” household service-system scenario that was subsequently incorporated into a quantitative survey. A total of 400 responses were then used to examine trust dimensions and their hypothesised predictors.

Findings suggest trust is two-dimensional, with “online networking competency”, “perceptions of risk”, “propensity to trust technology in general” and “concerns about security” being significant predictors. Surprisingly, “concerns about privacy” do not have a significant effect.

The contribution of this research is twofold. Firstly, from a theoretical perspective, the paper offers empirical insights into trust and its predictors within a cyber-physical system context of a household service. Secondly, and from a pragmatic perspective, the model derived from this study may aid practitioners in developing trust strategies and trust management systems within such contexts.

SI offers a distinctive theoretical language for practice: a vocabulary and a grammar for identifying the personal troubles and joys of group members and for locating these experiences in shared symbol systems and in associated social arrangements (Weigert, 1995). SI can provide the ideal base for social work and sociological helping work (Forte, 2004a, 2004b). It is a coherent organizing language that can guide practitioner thinking, acting, and feeling especially when professional action is blocked.

The characteristics of the Internet of Things (IoT) are such that traditional models of trust developed within interpersonal, organizational, virtual and information systems contexts may be inappropriate for use within an IoT context. The purpose of this paper is to offer empirically generated understandings of trust within potential IoT applications.

In an attempt to capture and communicate the complex and all-pervading but frequently inconspicuous nature of ubiquitous technologies within potential IoT techno-systems, propositions developed are investigated using a novel mixed methods research design combining a videographic projective technique with a quantitative survey, sampling 1,200 respondents.

Research findings suggest the dimensionality of trust may vary according to the IoT techno-service context being assessed.

The contribution of this paper is twofold. First, and from a theoretical perspective, it offers a conceptual foundation for trust dimensions within potential IoT applications based upon empirical evaluation. Second, and from a pragmatic perspective, the paper offers insights into how findings may guide practitioners in developing appropriate trust management systems dependent upon the characteristics of particular techno-service contexts.