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The purpose of this paper is to examine the relationship between abusive supervision and employee health and safety outcomes in Study 1 and to examine the effect of inconsistent leadership, operationalized as the interaction between transformational leadership and supervisor incivility, on employee safety participation in Study 2.

In Study 1, survey data were gathered from n=145 healthcare workers. In Study 2, survey data were gathered from n=177 nurses.

A partially mediated structural model was estimated in Study 1 and the results show that the model provided a good fit to the data χ² (1)=1.27, p=0.23. Abusive supervision predicted safety climate (β=−0.41, p<0.01) and psychological health (β=−0.27, p<0.01). Safety climate, in turn, predicted psychological health (β= 0.40, p<0.01) and safety participation (β= 0.37, p<0.01). Study 2: moderated regression analysis showed that inconsistent leadership significantly predicted employee safety participation, F(5,144)=4.46, p<0.01.

Theoretical and practical implications for creating psychologically healthy workplaces through interventions aimed at improving leader effectiveness are discussed.

Nurses working in acute mental-health services are vulnerable to occupational stress. One stressor identified is the challenging behaviour of some service users (Jenkins and Elliott, 2004). The purpose of this paper is to discuss the discourses drawn on by nurses to understand challenging behaviour and talk about its management.

Nurses working on acute and psychiatric intensive care unit (PICU) wards were interviewed, and data were analysed using discourse analysis.

Biomedical and systemic discourses were found to be dominant. Alternative psychosocial and emotional discourses were drawn on by some participants but marginalised by the dominant biomedical construction of challenging behaviour.

Existing studies have not considered how discourses socially construct challenging behaviour and its management in inpatient mental-health services.

The purpose of this paper is to examine the relationship between customer mistreatment and employee retaliation. The moderating effect of employee psychological strain on the relationship between customer mistreatment and employee retaliation is also examined.

A sample of 107 contact centre customer service representatives completed a survey. Moderated multiple regression analysis was conducted to examine the relationship between customer mistreatment and psychological strain on employee retaliation.

Customer mistreatment emerged as a significant predictor of employee retaliation against the customer (customer mistreatment: β=0.252, p<0.01), providing support for hypothesis 1. Psychological strain was found to significantly moderate the effects of customer mistreatment on employee retaliation against the customer, (β=0.197, p<0.01) supporting hypothesis 2.

The results provide a greater understanding of individuals’ responses to customer incivility. Previous research has demonstrated that uncivil customer behavior leads to emotional exhaustion and absences from work within the call centre industry. Our results suggest that call centre customer service employees may also engage in retaliatory behavior when they perceive that they have been treated unjustly by customers. The positive relationship between customer mistreatment and employee retaliation against customers was stronger when employees reported high (versus low) psychological strain.

By the very nature of its concerns (i.e. a search for deep‐seated meanings within our understandings of organizations and the people who enact them), psychoanalysis has much to offer management practice in the twenty‐first century. We contend that, given its focus, the growing concerns with the dynamics of gender at work places a particular burden on psychoanalysis. Drawing on insights from debates within feminist psychoanalysis, we suggest a strategy for applying psychoanalysis that is capable of dealing with the gendered aspects of organizational dynamics.

Introduces Freud’s discovery of an active unconscious as at the heart of many psychodynamic processes. Also introduces the papers in this special issue.

From laying the groundwork for the successful passage of a university-wide open access (OA) policy, through the development and planning that goes into a successful implementation, to “Day One” when the official university policy goes into effect, there is a long list of factors that affect faculty interest, participation and compliance. The paper aims to discuss this issue.

The authors, Mullen and Otto, having detailed earlier aspects of the Rutgers University OA policy passage and implementation planning, analyze and share the specifics that followed the rollout of the policy and that continue to affect participation.

This case study presents some strategies and systems used to enhance author self-archiving in the newly minted Scholarly Open Access at Rutgers (SOAR) portal of the Rutgers institutional repository, including involvement of departmental liaison librarians, effective presentation of metrics and a focus on targeted communication with faculty.

Roadblocks encountered as faculty began to deposit their scholarship and lessons learned are a focus. Early reaction from faculty and graduate students (doctoral students and postdocs) to various aspects of the policy as well as the use of SOAR for depositing their work are included.

The purpose of this paper was to better understand the underrepresentation of Muslim women living in Australia in physical activity and in group-fitness classes in particular. The authors contend that the Australian fitness industry has ignored the needs of this group through stereotypical islamophobic views focusing on religious dictates as the prime barrier for participation of this group. This study debunks this myth showing that motivations for exercise are complex and multi-faceted.

The authors conducted interviews and a focus group with 27 Muslim women living in Australia. Through this method, the authors explored the role of religiosity and national culture in attitudes towards participation in exercise, gym attendance and group fitness classes.

The authors confirmed that while religion impacted the form and place of exercise options, it did not impact the overall motivation to engage in exercise. This study found that group-fitness classes offered by gyms did not particularly appeal to this group of women, partially due to their religion (this form of exercise being too aggressive and immodest) and partially due to their ethnic background. Exercise options that were more social were favoured. The authors found that notions of femininity and culturally embedded expectations for the role of women were more powerful predictors of exercise engagement and choice of exercise type.

This research is exploratory in nature and as such its findings are restricted to the small sample. To extend this study’s implications, a larger empirical study should be conducted and needs to also consider the intersection between national culture and religiosity on decision-making.

This study has practical implications for the fitness industry attempting to attractive new markets in a multi-cultural population. To attract Muslim women, gyms and fitness centres need to consider providing appropriate areas for women to exercise that allow them to maintain their modesty. To attract this segment, fitness products that are focused on a holistic approach to wellness and highlight opportunities for social interaction should be developed. Focusing on this group as a market segment needs to include a broader contextualisation of their lifestyles and individual situations and should not just focus on their religion.

The requirements of the Muslim religion for women to adopt conservative dress and to avoid contact with men do hinder their ability and also their desire to exercise to maintain a healthy mind and body. Many of these women would like to exercise but find it difficult to find the right settings and form of exercise that suits their needs. Engaging in exercise with others is also an important way for these women to integrate into their communities and to assimilate with the national culture.

This research is original in that it is one of the first to explore attitudes of Muslim women towards exercise and group-fitness classes in Australia. In particular, it includes an examination of the impact of religiosity on motivations and attitudes towards fitness and is the first to consider the relationship between religion, ethnic background and notions of femininity in the context of fitness. The influence of religiosity is an area heavily impacted by cultural bias and stereotyping, and it is therefore important for a deeper understanding of this issue in the services domain.

Prior research has highlighted the isolation felt by some researchers engaged in academic writing. This article aims to examine whether such isolation might be partially overcome by membership of an online community of writers (CoW), hosted by higher education (HE) library services.

A review of the literature was followed by an innovative piece of action research based around the authors' own long distance collaborative writing task in order to explore the issues at first‐hand. Case studies of existing online writing communities known to the authors but not currently hosted by libraries were also undertaken.

Themes emerging include the importance of finding a medium for a CoW that is familiar and comfortable. Motivators to join a CoW include demands that academics be research active. Demotivators may include lack of trust and reluctance to share.

There are still questions to be answered and decisions to be taken about the initiation of a CoW. Further research is needed into topics such as mentoring roles and trust‐building but this work should provide a springboard.

HE libraries might consider a CoW as a research support mechanism.

The concept of a CoW is a novel one, as is the idea that such a collaboration might be hosted by HE libraries that might consider a CoW as an innovative addition to their existing portfolio of research support services.

In an era of change and uncertainty, there is a need for employees who are both resourceful and flexible. The creation of such competencies in graduates is the objective of the UK Training Agency′s recent Enterprise Initiative in Higher Education. This Initiative is reviewed and the outcomes of one project, the Shell Technology Enterprise Programme, which exposes undergraduates, of any discipline, to a period of action learning in a small firm, is explored. In total, the experiences and attitudes of 75 students are examined, together with the views of their employees. The study concludes that, as described in the programme, action learning can help develop the requisite competencies in students, at the same time developing their understanding of business and management. However, to be fully effective, it needs to be incorporated into the undergraduate curriculum.