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The qualitative study examines the development of purposely created interpersonal relationships in an intercultural context. Contact with a local host is a way of helping expatriates deal with the challenges of an international assignment. Since the quality of contact with the host is pivotal to benefit most from this experience, the purpose of this paper is to examine which factors influence contact quality.

The authors conducted a case study analysis of 33 expatriates and ten accompanying partners who were put in touch with a local host, with whom they undertook a broad range of activities during a period of nine months.

Nine factors influenced the development of the contact (similarities, motivation, benefits, anxiety, expectations, busy schedules, suboptimal timing, communication breakdown, and cultural differences). Key factors were similarities, motivation, and benefits.

While some of the factors (e.g. similarities) are predictable according to the Social Penetration Theory, four factors were uniquely applicable to purposely created relationships such as contact with a local host: motivation, expectations, anxiety, and suboptimal timing.

The study provides suggestions that could stimulate the contact with a local host, making the intervention more valuable for organisations who wish to support their expatriates in this way.

This longitudinal study is one of the first to examine in detail the process of development of purposely created interpersonal relationships in an intercultural context. Furthermore, the study is new because it also examines unsuccessful relationships.

As both concept and process, privatization possesses ambiguous connotations and multiple meanings. Webster's Dictionary (1981) defines one related noun, privatism, as “an attitude of uncommitment or uninvolvement in anything beyond one's immediate interests,” while another associated noun, privacy, denotes a state of “withdrawal from society or the public interest” (Oxford English Dictionary, 1972). If government is a means of providing a wide range of collective goods, which do not necessarily lend themselves to market exchange, the public sector is naturally a highly visible target.⁴ At the same time, unrestrained public-sector expansion inevitably leads to public policy failure, as problems of communication, coordination, effective cost–benefit control, and revenue satiation accumulate.⁵ Privatization represents a logical reaction.