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The purpose of this paper is to utilize a cost and revenue driver model for commercial banking to examine the differential effects of the drivers within and between banking functions, and to examine the role of information technology (IT) in moderating the relationship between costs and cost drivers and revenue and revenue drivers.

The model is estimated on a cross‐sectional sample of 121 banks from the functional cost and profit analysis data set collected by the Federal Reserve Banks. Multivariate regression analysis with interaction terms is utilized to examine the differential impact of IT in two contrasting banking functions.

The results document the role of transactional IT on the cost driver relationships in the labor cost models in both the demand deposit and commercial loan functions. The role of strategic IT in the revenue driver models is documented for the demand deposit function but not for the commercial loan function.

Only two banking functions are selected. Expanding the model and testing it on other banking functions may be useful.

By disaggregating the IT variable and incorporating IT in a cost and revenue driver model managers can utilize the model to examine the impact of IT in banking.

A model that disaggregates the IT variable by allocating support costs to functions and delineates links between IT variables and cost and revenue drivers in banking.

To develop a conceptual model that links specific antecedent improvements in supply chain processes to improved financial performance indicators.

A case study was conducted to document one electronics manufacturing company's evolving integration of JIT‐driven processes in the supply chain. Data were collected by interviewing key members of the senior management team, site visits, and analysis and review of company documents.

Point‐of‐use systems, assemble‐to‐order systems, elimination of physical inventory counts, and the online supplier program are linked to improved processes such as physical plan layout and use, material handling, quality control and manufacturing efficiency, that resulted in improvements in financial performance.

A single site case study limits the generalizability of the findings. Additional research is necessary to replicate the findings in other firms/industries.

By disaggregating JIT‐driven processes and by incorporating some improvements in production processes in the supply chain, the model enables managers to utilize these processes to improve financial outcomes.

A conceptual model that integrates and delineates links between three sets of variables, i.e. JIT‐driven processes in the supply chain, improvements in production processes, and financial performance indicators.

Purpose – To describe the evolution of an integrated ‘lean’ and ‘agile’ supply chain process that employed Just‐in‐time (JIT) lean manufacturing approaches at an electronics company. Design/methodology/approach – A case study was designed to examine the links between specific efficiencies and cost savings that derived from transitions in the evolution of the integrated lean and agile supply chain. The case study focused on the company's supply chain management innovations that led to specific improvements in production processes that in turn resulted in enhanced financial outcomes. Findings – The data revealed how specific quality enhancing and lean manufacturing components evolved over a period of seven years in a two stage transition from a ‘lean’ supply chain to one that represented an integrated lean and agile paradigm based on the decoupling point approach (Christopher & Towill, 2001). Research limitations/implications – A single site case study limits the generalizability of the findings. Additional research is necessary to replicate the findings in other firms/industries. Practical implications – By incorporating improvements in production processes in the supply chain, managers can determine how inefficiencies in the supply chain process can be tracked and eliminated to improve a firm's financial performance. Originality/value – Research that documents links between different managerial functions, e.g. supply chain management, improved manufacturing processes, and accounting issues (e.g. cost reduction and improved profitability), is particularly useful.

The purpose of this paper is to elicit the expectations for resilient post-disaster rebuilds from Caribbean project end-users. In anticipation of future climatological, meteorological, hydrological or geophysical disasters disaster, key stakeholders can articulate and incorporate strategies for resilience development, thus leading to improved end-users’ satisfaction and confidence.

This paper engages the results of a systematic literature review that identified 24 empirical resilience factors for post-disaster reconstruction projects. These factors informed a semi-structured questionnaire to elicit the perspectives of Caribbean end-users on a seven-point Likert scale. The quantitative analysis of both factor ranking and principal component analysis was performed to identify correlations and provides further interpretations on the desires of the end-users for resilient rebuilds.

The results presented in this paper highlight the collective perspectives on the Caribbean end-users on what they perceived to be aiding more resilient reconstruction projects. They identified reconstruction designs mindful of future hazards, policies that aid climate change mitigation, active assessment of key structures, readily available funding sources and ensuring stakeholder’s unbiased interest as the top-most empirical factors. Factor analysis suggested collaborations with inclusive training and multi-stakeholder engagement, critical infrastructure indexing and effective governance as the critical resilience development factors.

To the best of the authors’ knowledge, this paper is first of its kind to explore the perspective of the Caribbean people regarding disaster reconstruction projects. It addresses developmental avenues for measurement indicators towards resilience monitoring and improvement. Additionally, the perspectives can provide construction industry professionals with tools for improved operational resilience objective-setting guidance, for Caribbean construction.

The purpose of this paper is to contribute to the literature by assessing factors that typically engender adverse drug reactions (ADRs) jeopardizing medical safety. These factors are population knowledge, clarity in disclosure of the risks inhering ADRs and ADRs incidence. It seeks to minimize negative effect by early identification of drug reactions.

On the one hand, the study employs a model that shows relationships between various factors, and on the other hand, ADRs medical safety in the public healthcare sector.

Clarity of consultancy services in public healthcare significantly impact ADR medical safety. Population and healthcare provider education on ADRs medical safety are necessities. Implementation of an ADR reporting system in every healthcare institute is essential. This helps service providers to give a clear and accurate information to patients. It also makes patients more aware of consequences of ADRs.

Time, place and sampling method are found to be the main study limitations. Researchers should take into their consideration the significant relationships between the factors and ADRs medical safety to improve level of awareness in the healthcare public sector.

Ways to improve ADR medical safety in healthcare sector are underscored. Healthcare service providers and professionals need to take into account the stipulated study factors in order to improve medical safety and reduce unnecessary medical costs.

Very few studies have been conducted on this topic; most of those that have been conducted were undertaken in western countries. This study assesses the level of healthcare safety in the country and suggests mechanisms to elevate that level.