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Outlines a method to determine the relative importance of the principal criteria applied by sales managers in evaluating the performance of sales persons. Presents this in relation to objectives, prior research, methodology, sample data collection and data analysis. Concludes that the study outlined would prove that qualitative measures of performance are important in the evaluation of the sales person. Suggests that it would also address the question of the need for extensive product knowledge together with the use of profit as a measure of success.

Outlines the benefits of humour in the workplace. Briefly looks at the place of humour in advertising and the effect of it in areas such as attention, comprehension, persuasion and likeability. Discusses humour in the workplace and provides some suggestions for employers. Covers humour in training and concludes that modest investment in all these areas can bring benefits to the workplace.

Looks at how work and school environments compare, and asks what areas each will contribute to a new understanding of the uses of communication and technology to improve the respective environments. Reviews briefly previous literature before addressing the issue of division of labour and the way that technology has impacted on the work environment. Considers the school environment, and addresses questions regarding technology in the education system. Concludes with an assessment of the support systems from the business world to the school environment and provides some direction for the future.

Today, learning styles have gained awareness in managerial circles. To trainers, a knowledge of learning styles can help to structure their programmes and teaching methods to maximize learning. Focuses on the learning styles of learners. The aim is to understand from the heterogeneous mix of learners′ learning styles the group learning style so that trainers can best adapt their teaching style and materials to suit the learners′ group learning style. A discussion of the learning style inventory, learning styles, teaching style, and course design, follows.

Accountancy is an important profession in the business world. Almost every firm requires an accountant and this enhances the job opportunities available in the market. Because of the need to keep up with the fast‐changing world, accountancy courses have become extremely popular with students and executives. Examines the expectations of accountancy students and accounting professionals of the career prospects in accountancy. Seeks to compare the views of accounting professionals with that of accountancy students on issues such as expectations, career prospects, and essential qualities in the field of accountancy. Hopefully, the survey carried out on 30 accounting professionals and 50 first‐year accountancy students will create an awareness of the issues and help to restructure the accounting curriculum to emphasize the importance of the findings.

States that the changing nature of business in an expanded international economy needs a change in business leadership. Suggests that the changing nature of the main components of the economy will dictate the new roles for business leaders. Expects the growing pace of change in information and communication technology will continue even more vigorously. Cites some of these new skills and discusses their importance. Concludes that in addition to these they also need to be socially and community aware, possess better rounded education, and bring vitality to their firms.

Aims to understand a group learning style so that teachers can best adapt their teaching style and materials to suit the students. Defines learning styles and briefly covers previous findings in this area. Looks at different types of thinking before covering how to assess learning styles using a questionnaire. Provides some implications for educators and looks at the design of assignments which can be tailored in different ways depending upon the findings.

Attempts to link nonverbal communication and business success by advocating that salespeople in particular should be aware of nonverbal communication and what it means. Claims that verbal and nonverbal communication, taken together, provide more complete information and states that women are innately more knowledgeable than men when it comes to understanding nonverbal communication. Covers and explains metalanguage, paralanguage, body motion or kinesic behaviour, emblems, illustrators, affect displays, regulators, adaptors, physical characteristics, touching behaviour, proxemics, artifacts, and environmental factors. Outlines the opportunity for feedback, covering reinforcement behaviour, response‐matching, accommodation, and identifying indicators of deception. Asserts that understanding of nonverbal communication is vital in cross‐national negotiations and can lead to business success in selling or persuasive roles such as advertising.

The growing importance of entrepreneurship is the result of a global awareness of increasing competitiveness in the business environment. In Singapore, the SME Master Plan (1989) emphasises entrepreneurship as “a key component of the strategy to develop Singapore into a major node in global business and a total business centre.” Much has been reported in the press about entrepreneurship. The article “So You Think We've Arrived?” (Straits Times, 3 Jan 1993) says it all. In the past, Singapore had the temporary sensation of plenty and peace. Singapore industrialised and attracted multinational corporations (MNCs) to leap‐frog the region. This has enabled Singapore to grow at a phenomenal rate. Now, the region has awakened. Our neighbours have learned and are now more competitive to demand a share of the market. The challenge for tomorrow is a more competitive business environment. Our Senior Minister, Mr Lee Kuan Yew, has emphasised that about 15 to 20 percent of Singapore's better graduates must venture abroad if Singapore is to become a developed country (Straits Times, 23 Apr. 1993). Thus, the emerging need for an entrepreneurial spirit has begun and is more real now than ever.

Learning styles have gained awareness in managerial circles. The learning styles of accountancy students in tertiary institutions cannot be overlooked as they can enable educators to structure their accountancy curricula and teaching methods to maximise learning. A survey on the learning styles of 71 accountancy students in the Nanyang Technological University was conducted. The students were found to be convergent and analytical in thinking, kinesthetic, and reflective in problem solving. The implications of the results will be discussed.