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Article
Publication date: 22 February 2011

James T.C. Teng and Seokwoo Song

Knowledge sharing (KS) has been a central concern in knowledge management (KM) practice and research. However, KS has remained largely a simplistic concept. This study

Abstract

Purpose

Knowledge sharing (KS) has been a central concern in knowledge management (KM) practice and research. However, KS has remained largely a simplistic concept. This study aims to differentiate between solicited KS and voluntary KS and also to attempt to examine the role of both types of KS in relation to task, culture, technology and KM processes at the work unit level.

Design/methodology/approach

The survey method was used. The questionnaire was issued to MBA students enrolled in a major southern university's cohort‐based program for working professionals, and a total of 149 usable responses were collected.

Findings

It was found that task routineness and open communication facilitate only solicited sharing behaviors, while perception of solidarity is significantly related to voluntary sharing behaviors. In addition, knowledge tools and tacit‐oriented KM processes were found to play a significant role in both voluntary and solicited KS.

Research limitations/implications

Exploratory analysis points to differentiated influence of these environmental conditions on the two KS types, suggesting further implications for research and practice. With the realization that voluntary sharing is a more proactive form of KS, KM practitioners may find it beneficial to monitor different forms of KS.

Originality/value

While KS has been the focus of intensive research in recent years, the concept itself has remained surprisingly simplistic among researchers. This study differentiates between two forms of KS: solicited KS and voluntary KS.

Details

Journal of Knowledge Management, vol. 15 no. 1
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 February 2000

Mark E. McMurtrey, James T.C. Teng, Varun Grover and Hemant V. Kher

Since its inception, CASE (computer‐aided software engineering) tools have been hailed as the “silver bullet” of applications development. Although these tools have failed…

Abstract

Since its inception, CASE (computer‐aided software engineering) tools have been hailed as the “silver bullet” of applications development. Although these tools have failed to live up to such an advance billing (as do most “fix‐all” solutions), these products remain a viable option for practitioners of modern applications development. This study comments on the use of CASE in modern IS installations, using the results of an in‐depth survey completed by 226 IS professionals from over 30 Fortune 500‐type companies. First, the study identifies the most popular features possessed by respondents’ CASE toolsets. Next, we comment on the “gap” perceived to exist between CASE features actually possessed, and those features needed by these professionals in the performance of their job duties. Finally, implications for practice and research are presented.

Details

Industrial Management & Data Systems, vol. 100 no. 1
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 May 2001

James Poon Teng Fatt and Ng Teng Joo

Focuses on the way in which design and technology students learn at a secondary school in Singapore. Attempts to understand from the heterogeneous mix of student learning…

Abstract

Focuses on the way in which design and technology students learn at a secondary school in Singapore. Attempts to understand from the heterogeneous mix of student learning styles the group learning style so that teachers can best adapt their teaching style and materials to suit the students’ needs. Surveys 99 students and shows that most students are analytical and it is effective to teach them by inquiry to stimulate analysis and creativity.

Details

Management Research News, vol. 24 no. 5
Type: Research Article
ISSN: 0140-9174

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Book part
Publication date: 20 October 2015

Michael Preece

This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge…

Abstract

This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity and its four capabilities of acquisition, assimilation, transformation and exploitation and their impact on effective knowledge management. All of these capabilities are strategies that enable external knowledge to be recognized, imported and integrated into, and further developed within the organization effectively. The research tests the relationships between absorptive capacity and effective knowledge management through analysis of quantitative data (n = 549) drawn from managers and employees in 35 residential aged care organizations in Western Australia. Responses were analysed using Partial Least Square-based Structural Equation Modelling. Additional analysis was conducted to assess if the job role (of manager or employee) and three industry context variables of profit motive, size of business and length of time the organization has been in business, impacted on the hypothesized relationships.

Structural model analysis examines the relationships between variables as hypothesized in the research framework. Analysis found that absorptive capacity and the four capabilities correlated significantly with effective knowledge management, with absorptive capacity explaining 56% of the total variability for effective knowledge management. Findings from this research also show that absorptive capacity and the four capabilities provide a useful framework for examining knowledge management in the service industry. Additionally, there were no significant differences in the perceptions held between managers and employees, nor between respondents in for-profit and not-for-profit organizations. Furthermore, the size of the organization and length of time the organization has been in business did not impact on absorptive capacity, the four capabilities and effective knowledge management.

The research considers implications for business in light of these findings. The role of managers in providing leadership across the knowledge management process was confirmed, as well as the importance of guiding routines and knowledge sharing throughout the organization. Further, the results indicate that within the participating organizations there are discernible differences in the way that some organizations manage their knowledge, compared to others. To achieve effective knowledge management, managers need to provide a supportive workplace culture, facilitate strong employee relationships, encourage employees to seek out new knowledge, continually engage in two-way communication with employees and provide up-to-date policies and procedures that guide employees in doing their work. The implementation of knowledge management strategies has also been shown in this research to enhance the delivery and quality of residential aged care.

Details

Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics
Type: Book
ISBN: 978-1-78560-707-3

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Article
Publication date: 1 December 2001

James Poon Teng Fatt

Suggests that there are great opportunities for retailers in the mass rail transit (MRT) malls in Singapore due to their strategic location by bus and train station…

Abstract

Suggests that there are great opportunities for retailers in the mass rail transit (MRT) malls in Singapore due to their strategic location by bus and train station. States that maximum competitive advantage will be gained only if retailers understand consumer’s perception of the malls and how this affects their behaviour. Outlines the results of a survey of 250 shoppers across 5 malls showing that consumers value convenience, variety, cleanliness, and air‐conditioning. Argues that retailers need to advertise and display their merchandise while mall owners need to attract a good mix of tenants, maintain a good environment and provide good facilities. Suggests that communal activities held in the mall would make them more commercially viable.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 13 no. 4
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 5 March 2018

Xiangping Jia and Harvey S. James

The purpose of this paper is to examine the role and importance of trust in a type of Chinese farmer cooperative organization called “Farm Bases” (FBs), considering the…

Abstract

Purpose

The purpose of this paper is to examine the role and importance of trust in a type of Chinese farmer cooperative organization called “Farm Bases” (FBs), considering the extent to which trust affects their performance and how the relationship between trust and FB performance is affected by perceptions of risk and uncertainty and other considerations.

Design/methodology/approach

The authors interviewed a random sample of 355 farmers, most of whom are from 42 different FBs in China. The authors operationalized organizational trust by assessing the perception of trustworthiness and competence that farmers have in FB managers. The authors conducted a regression analysis of the data to answer the research questions.

Findings

The findings support a nuanced role of trust for performance measures of FBs. Trust matters but in limited and specific contexts. Specifically, trust does not correlate with the marketing volume of Chinese FBs and only weakly correlates with FB compliance of production standards.

Originality/value

FBs play an essential role in China’s agribusiness policies and are pervasive in Chinese business practices. Very little research has been conducted on Chinese FBs and of the role of trust in organizational performance.

Details

British Food Journal, vol. 120 no. 3
Type: Research Article
ISSN: 0007-070X

Keywords

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Book part
Publication date: 20 November 2015

Abstract

Details

University Partnerships for Community and School System Development
Type: Book
ISBN: 978-1-78560-132-3

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Abstract

Details

Evaluating Companies for Mergers and Acquisitions
Type: Book
ISBN: 978-1-78350-622-4

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Book part
Publication date: 20 May 2017

Jared C. Carbone and Snorre Kverndokk

Empirical studies show that years of schooling are positively correlated with good health. The implication may go from education to health, from health to education, or…

Abstract

Empirical studies show that years of schooling are positively correlated with good health. The implication may go from education to health, from health to education, or from factors that influence both variables. We formalize a model that determines an individual’s demand for knowledge and health based on the causal effects, and study the impacts on the individual’s decisions of policy instruments such as subsidies on medical care, subsidizing schooling, income tax reduction, lump-sum transfers, and improving health at young age. Our results indicate that income redistribution policies may be the best instrument to improve welfare, while a medical care subsidy is the best instrument for longevity. Subsidies to medical care or education would require large imperfections in these markets to be more welfare improving than distributional policies.

Details

Human Capital and Health Behavior
Type: Book
ISBN: 978-1-78635-466-2

Keywords

Content available
Book part
Publication date: 27 November 2020

Arthur Seakhoa-King, Marcjanna M Augustyn and Peter Mason

Abstract

Details

Tourism Destination Quality
Type: Book
ISBN: 978-1-83909-558-0

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