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Article

Anne Ellerup Nielsen and Hanne Nørreklit

The purpose of this paper is to analyse the construction of discourses in current popular management models described in the field of management coaching in order to…

Abstract

Purpose

The purpose of this paper is to analyse the construction of discourses in current popular management models described in the field of management coaching in order to examine the disciplining forms and the type of authority appeal drawn upon in these models.

Design/methodology/approach

The authors apply a discourse analysis to two selected works on management coaching in order to investigate the rhetorical articulation of the coaching concept in terms of established discourses of management.

Findings

It seems that the analysed works draw on both a rationalistic and a spiritual paradigm of disciplining. Self‐realisation is mainly a superficial change. The discourse pattern thus fits into a wider social postmodern context in which social order seems to be constituted through a blending of rational and spiritual discourse order.

Practical implications

The analysis provides insight into the extent to which management coaching practices are likely to facilitate intrinsic employee involvement and hence organisational innovation and learning.

Originality/value

Since there are only sparse studies of discourse analysis within management coaching, the study provides new insight into how a rather new emerging management technique constructs and disciplines the employee's project of self‐realisation.

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Article

Howard Forman and James M. Hunt

The purpose of this article is to assess managers' evaluation of risk associated with applicable uncontrollable forces when developing pricing strategies.

Abstract

Purpose

The purpose of this article is to assess managers' evaluation of risk associated with applicable uncontrollable forces when developing pricing strategies.

Design/methodology/approach

The present study is based on attribution theory. An experiment using more than 100 business managers was conducted to assess the perceived risk of uncontrollable environmental factors.

Findings

The findings suggest that when uncontrollable environmental factors dominate pricing managers tend to select pricing strategies with external orientations to deflect risk away from themselves personally.

Research limitations/implications

This research is limited to pricing strategies and not a broader selection of marketing strategies. The present research provides greater insight as to why managers make certain strategic pricing decisions.

Practical implications

This paper suggests management should frame decision‐making contexts so that minimizing personal exposure is consistent with corporate goals and objectives.

Originality/value

This paper is an extension of previous research examining the managers' perception of risk. In particular, this paper focuses on how managers examine/evaluate risk and how that impacts their decision‐making process when selecting pricing strategies.

Details

Journal of Product & Brand Management, vol. 22 no. 1
Type: Research Article
ISSN: 1061-0421

Keywords

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Article

James M. Hunt and Rajan Chandran

In assessing international marketing endeavours, it is essential tounderstand customer services as a function of the logistics structuresof global organisations. Users…

Abstract

In assessing international marketing endeavours, it is essential to understand customer services as a function of the logistics structures of global organisations. Users form idiosyncratic perceptions of service, and these ultimately influence the survival of the organisation‐customer relationship. The process by which users form impressions of an organisation′s services and its apparent service deficits must be understood. Perceptions of service can vary on a global basis. An attempt is made to develop a framework that accounts for such variation as well as provide general guidance regarding user perceptions and misperceptions of customer service.

Details

International Journal of Physical Distribution & Logistics Management, vol. 21 no. 8
Type: Research Article
ISSN: 0960-0035

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Article

James M. Hunt and Howard Forman

The purpose of this research paper is to examine the role corporate and individual risk (from the point of view of the pricing manager) plays in developing pricing strategies.

Abstract

Purpose

The purpose of this research paper is to examine the role corporate and individual risk (from the point of view of the pricing manager) plays in developing pricing strategies.

Design/methodology/approach

Managerial professionals in two graduate business programs were used to assess riskiness associated with pricing strategies. Grounded in attribution theory, t‐tests were used to compare the different types of risk associated with the various pricing strategies.

Findings

The findings suggest that pricing managers will view risk from different perspectives (i.e. corporate and individual) and that this “point of view” should have an impact on the pricing strategies selected.

Research limitations/implications

Research limitations include the use of graduate students in lieu of actual pricing managers. However, this research is a first step in examining the different perspectives of risk that may be taken by managers.

Practical implications

Pricing managers and organizations alike should be made aware of how a point‐of‐view perspective regarding risk can have a significant impact on selecting pricing strategies. The results of the study could provide guidance for corporations so that they can make sure pricing managers have the “correct” point of view regarding the riskiness of pricing strategies.

Originality/value

The research is the first to identify and examine the different risk perspectives. This provides value for academic research because it is the first in the area of risk regarding the different perspectives.

Details

Journal of Product & Brand Management, vol. 15 no. 6
Type: Research Article
ISSN: 1061-0421

Keywords

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Article

Carol Carlson Dean

The Principles of Scientific Management by Frederick W. Taylor began as the text of a fireside lecture and evolved into a classic work of the Scientific Management Era…

Abstract

The Principles of Scientific Management by Frederick W. Taylor began as the text of a fireside lecture and evolved into a classic work of the Scientific Management Era. Taylor failed to convince his colleagues in the American Society of Mechanical Engineers to publish his “Principles” in the ASME Transactions, in spite of an extensive letter writing campaign directed toward the effort. He resorted to a “private printing” of the material that had been rejected by the ASME. Taylor personally distributed copies of the private printing to his friends in the Society before the publication of each of the forthcoming magazine articles and the “trade edition” of essentially the same material. Personal correspondence preserved in the Taylor Collection at Stevens Institute of Technology provides clues to the events of 1910‐1911, wherein Taylor labored over the manner of publication of his “Principles of Scientific Management.” This paper tracks the details of these events through the publication of the private printing. Articles in subsequent issues of Journal of Management History will track the publishing events following the private printing.

Details

Journal of Management History, vol. 3 no. 1
Type: Research Article
ISSN: 1355-252X

Keywords

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Article

Barrie O. Pettman and Richard Dobbins

This issue is a selected bibliography covering the subject of leadership.

Abstract

This issue is a selected bibliography covering the subject of leadership.

Details

Equal Opportunities International, vol. 21 no. 4/5/6
Type: Research Article
ISSN: 0261-0159

Keywords

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Abstract

Details

Review of Marketing Research
Type: Book
ISBN: 978-0-85724-723-0

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Article

Shelby D. Hunt

The purpose of this paper is to provide a retrospection on the importance, origins and development of the research programs in the author’s career.

Abstract

Purpose

The purpose of this paper is to provide a retrospection on the importance, origins and development of the research programs in the author’s career.

Design/methodology/approach

The study uses an autobiographical approach.

Findings

Most of the articles, research monographs and books that constitute this research and publishing efforts can be categorized into seven distinct, but related, research programs: channels of distribution; marketing theory; marketing’s philosophy debates; macromarketing and ethics; relationship marketing; resource-advantage theory; and marketing management and strategy. The value system that has guided these research programs has been shaped by specific events that took place in the author’s formative years. This essay chronicles these events and the origins and development of the seven research programs.

Originality/value

Chronicling the importance, origins and development of the seven research programs will hopefully motivate and assist other scholars in developing their own research programs.

Details

Journal of Historical Research in Marketing, vol. 11 no. 1
Type: Research Article
ISSN: 1755-750X

Keywords

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Article

Frances Neel Cheney

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here…

Abstract

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

Details

Reference Services Review, vol. 2 no. 2
Type: Research Article
ISSN: 0090-7324

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Article

María del Mar Gálvez-Rodríguez, Carmen Caba-Pérez and Manuel López-Godoy

In view of the increased impact of social media, non-profit organizations (NPOs) should review their management model for stakeholder relationships. The purpose of this…

Abstract

Purpose

In view of the increased impact of social media, non-profit organizations (NPOs) should review their management model for stakeholder relationships. The purpose of this paper is to analyze the influence of factors on the use of Twitter by NPOs as a mechanism for disclosing information and dialogue with their stakeholders, and in particular: “donor dependence,” “fundraising expenses,” “organizational age,” “organizational size,” “online community size,” “network activity” and “board size.”

Design/methodology/approach

A content analysis of Twitter use as a strategic communication tool was conducted and a multivariable linear regression analysis was performed.

Findings

Smaller organizations and those with a larger online community are the most interested in implementing Twitter as a one or two-way communication strategy. Likewise, the NPOs with the highest degree of donor dependence strive most in the use of contents of Twitter as one-way communication mechanism.

Social implications

This study contributes to a better understanding of social media implementation in the NPO sector and advances the identification of the main causes that motivate NPOs to improve their accountability through social media.

Originality/value

The paper’s subject is relatively innovative due to the scarce studies focussing on social media used by NPOs. In spite of the advantages offered by Twitter, few studies have specifically addressed NPOs’ current use of this platform, and fewer still have analyzed the factors that motivate them to use this tool.

Details

Internet Research, vol. 26 no. 5
Type: Research Article
ISSN: 1066-2243

Keywords

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