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In the UK regions that are structurally more vulnerable are less able to respond to economic shocks (McCann, 2017). An economic downturn for a poorer region like the North East of England (Jenkins, Pike, & Tomaney, 2019) will mean it enters recession earlier and emerges from recession later than significantly wealthier regions like London and South East region in England or Amsterdam City region in the Netherlands. We ask, what can be done to improve the impact of policy interventions that support and develop weaker regional economies? Behind this chapter sit two elements of research study: a question, which asks, what if you develop a “great” policy, that is well researched and designed; however, it fails because the people who deliver it don’t have the right culture, values, or knowledge? The second element is that the authors are interested in a range of factors that affect not only policy implementation including entrepreneurship but also economic culture and social capital, looking at the problem from different disciplinary viewpoints (Baker & Welter, 2018). This chapter makes a comparative study between the North East of England and the Amsterdam City region to explore how policy implementation might be improved as other factors of place cannot be easily altered, these factors include major infrastructure, political systems, and budgetary control as well as overall economic wealth. What this means is that practical research and studies have to find factors that can be improved in order to achieve change and a greater economic impact on Places in this context, the North East of England.

New Zealand is a small country with a rich history of pioneering administrative reforms. This chapter describes administrative reform processes emanating from the ‘core agencies’ of the State Services Commission (SSC), Treasury and the Department of the Prime Minister and Cabinet. It describes the famous New Public Management reforms of the late 1980s–2000s, led by the Treasury that restructured ministries (creating more agencies that are single-purpose agencies), rewrote policy rules (e.g., the same laws for public and private sector employees) and created accountability from agency heads to ministers as well as SSCs who evaluate and re-appoint agency heads. It should be noted that in this Westminster system, ministers provide policy leadership but not executive leadership of ministries. The chapter describes in detail two reform processes led/administered by the SSC since the mid-2000s to increase accountability for ministry mid-term policy and organizational capability targets (performance improvement framework) as well as cross-ministry goals (better public services). These efforts have been evaluated over time as being quite effective and are noted for their sustainability and improvement.

Purpose – To consider the possibility that research ethics committee perceptions of risk is tainted by their social distance from marginalised social groups and their lack of familiarity with carrying out fieldwork with criminally involved individuals. And to reflect on the potential for the negative perceptions create a vicious cycle by corroding trust and creating an over-reliance on a rigid interpretation of the ethical guidelines leading to tighter restrictions on researcher conduct.

Methodology/approach – Drawing on our experience of carrying out longitudinal research with a group of hard to reach drug using offenders the chapter uses case studies to offer a reflexive account of the practical problems raised by the research.

Findings – It provides examples of the way the ethical boundaries can be stretched and broken by the circumstances of the research. This arises, in part, from the tension of maintaining a trustful relationship with the participant or taking action that is in their interest and abiding by the ethical guidelines. The vicious cycle could be broken by changing the approach to ethical procedures by placing the care of the participants at the heart of the process and by giving due weight to their social circumstances. An ethics of care approach would shift the way researcher obligation to the participants and the project is conceptualised.

Originality/value of paper – The paper makes a valuable contribution to the debate about the negative impact of bureaucratic procedures on academic research among marginalised groups.

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

Research has shown that activist consumers create places that are imbued with idiosyncratic meanings, conventions, rules, and activities. However, research on why and how such places are created is scant.

This ethnography in the context of voluntary refugee helpers shows why and how a meaningful place is produced.

By drawing on spatial theory from human geography, I map out how activist consumers create a hyper-place: embedded in the dynamics of demarcating and linking, voluntary helpers set a place apart from the surrounding space and other places. This place allows for practices that combine materiality, activities, and meanings in new ways in comparison to practices in traditional places. This place allows for the enactment and the conveyance of values that are not accommodated in traditional marketplaces.

I contribute to literature on activist consumers and the role of place within consumer research.

An increased understanding of the capabilities needed for HR Analytics and how to build synergies from these capabilities is of practical and academic importance. Using the lens of Systems Theory, an explorative case study is performed in a multinational food distribution company that is building its HR Analytics Capabilities. In this study, the synergistic enablers and mechanisms have been examined in practice for the domain of HR Analytics and the BA Capabilities involved (clustered into Technology, Governance, Analytic Practices and Processes, People and Culture). Examples of (in)compatibilities, integration efforts, mechanisms and synergistic outcomes are given from the case organization. This study provides insights on how in practice the interaction between BA Capabilities can lead to synergistic relationships and synergistic outcomes and through what mechanisms and enablers this is being facilitated. The study contributes to HR Analytics and IS literature in terms of the use of synergistic enablers and mechanisms in practice.