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“At 7p.m. on Thursday 18th September there will be an open meeting for any women interested in helping to organise a ‘Feminism and Library Work’ conference…” began the advertisement which started it all off, in the Autumn of 1980.

The purpose of this paper is to present a case study using a systemic team formulation approach, in the context of supporting a women with intellectual disabilities with a history of trauma.

A reflective stance is used to describe the process of assessment, hypothesising, formulation and intervention in a single case study design.

Feedback from care staff suggests that they found a team formulation approach helpful to improve their understanding of the service user they support.

The paper discusses how systemic team formulation can draw on trauma-informed care principles in the context of supporting an individual with an intellectual disability. Future research should aim to replicate the approach for findings to be applied more broadly. COVID-19 has meant clinical working has had to be adapted, clinicians should carefully consider how collaborative and meaningful work can continue to be facilitated within the current parameters.

This case study contributes to the literature in the use of systemic team formulation interventions within an intellectual disability context, drawing on trauma-informed care principles and reflecting on adapted working within the COVID-19 pandemic.

By increasing the digitalization of commercial services citizens' expect more from public services. First of all, this study will strive to identify which problems citizens encounter when they use a complex public service: preparation of an application for a building permit. In the light of the popularity of omnichannel approaches, the study then explores how omni-channel could help to address the problems which have been identified.

We implement the first phases of an action design science research project. We collect data both from citizens and public agencies and frame them as transparency problems. These abstract problems are then addressed by an omnichannel service provision as an abstract solution. The abstract solution is then instantiated in a design in the form of a user scenario developed in collaboration with current and future public officials.

The analysis uncovers multiple transparency issues: it distinguishes between process, case, language, cross-channel and cost transparency. One root cause of the transparency issues observed is the lack of service transparency which defines the purpose and scope of a ser-vice. We therefore recommend defining a service-strategy before informational and technical aspects of an omnichannel approach can be implemented. Following this strategy, omnichannel offers public administrations unique opportunities to excel in citizens' service provision.

The study provides insights into how citizens view complex public services. For researchers, this study offers the conceptualization as transparency issues. Practitioners from the public administrations can also benefit from the concept and vision of omnichannel public services.

John Dewey is well known for his progressive ideas and was credited by many historians as the father of progressive education, but where are the mothers? Dewey did not develop his ideas in isolation. Four women from Chicago were highly influential in assisting John in initiating and refining his theories. Ella Flagg Young, Jane Addams, Alice Chipman Dewey, and Anna Bryan deserve to be recognized for their contributions as “mothers” of the progressive movement and for their championing social justice issues during the late 19^th and early part of the 20^th centuries.

The idea for this hugely successful event at the Crucible Theatre on 7 June, came first from the pages of New Library World, believe it or not. Reading one of Jane Little's articles advertising Feminist Book Fortnight, I noticed that there was not going to be a feminist book fair in this country this year, and that the main fair was to be in Oslo. It seemed an ideal opportunity to alter Sheffield's image as the macho snooker playing capital of the North and the idea for the First Sheffield Women's Book Fair was born.

While I agree with the broad theme of Jane Little's article in June NLW that there are not enough women in senior library posts, I feel that at least some of her points must be challenged.

The purpose of this paper is to report on the findings from the Digital Privacy Story Completion Project, which investigated Australian participants' understandings of and responses to digital privacy scenarios using a novel method and theoretical approach.

The story completion method was brought together with De Certeau's concept of tactics and more-than-human theoretical perspectives. Participants were presented with four story stems on an online platform. Each story stem introduced a fictional character confronted with a digital privacy dilemma. Participants were asked to complete the stories by typing in open text boxes, responding to the prompts “How does the character feel? What does she/he do? What happens next?”. A total of 29 participants completed the stories, resulting in a corpus of 116 narratives for a theory-driven thematic analysis.

The stories vividly demonstrate the ways in which tactics are entangled with relational connections and affective intensities. They highlight the micropolitical dimensions of human–nonhuman affordances when people are responding to third-party use of their personal information. The stories identified the tactics used and boundaries that are drawn in people's sense-making concerning how they define appropriate and inappropriate use of their data.

This paper demonstrates the value and insights of creatively attending to personal data privacy issues in ways that decentre the autonomous tactical and agential individual and instead consider the more-than-human relationality of privacy.

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-05-2020-0174

The materials (books, records, information materials) we have in our libraries and lend are the basis of our services; they are our response to the needs of our users and communities and, by stocking them, a library service implicitly validates or condones their content or message. Yet far too little attention is paid to the principles and skills of stock selection. It is rarely taught in depth in library school courses; few library authorities have agreed principles or criteria for selection; nor are new librarians taught how to select materials on any agreed basis. It has always been a mystery to me why this should be so, and I now believe that it is a refusal by many librarians to recognise that it is valid to look at the content of books and other materials and to consider their message and what the author (I use the word in its broadest sense) is trying to convey. For of course books and other media do have a message: by the very process of choosing information, expounding views, arranging information in a certain way and so on the author is hoping to convey something to the reader. And it is up to us, as intermediaries in that process, to look at the content of books and other materials as part of our stock selection. In this article I want to look at stock selection as it relates to women. What are materials saying about women, and what are we offering our users? I'll begin by looking at how books are published and how libraries acquire them, and some problems and issues inherent in that process.

This paper aims to present a visually documented brand history of Winchester Repeating Arms through a cultural analysis of iconic Western images featuring its lever action rifles.

The study applies visual culture perspectives and methods to the research and writing of brand history. Iconic Western images featuring Winchester rifles have been selected, examined, and used as points of departure for gathering and interpreting additional data about the brand. The primary sources consist chiefly of photographs from the nineteenth century and films and television shows from the twentieth century. Most visual source materials were obtained from the US Library of Congress, the Smithsonian Institution, the Buffalo Bill Center of the West and the Internet Movie Firearms Database. These have been augmented by written sources.

Within a few years of the launch of the Winchester brand in 1866, visual images outside company control associated its repeating rifles with the settlement of the American West and with the colorful people involved. Some of these images were reproduced in books and others sold to consumers in the form of cartes de visite, cabinet cards and stereographs made from albumen prints. Starting in the 1880s, the live Wild West shows of William F. Cody and his stars entertained audiences with a heroic narrative of the period that included numerous Winchesters. During the twentieth century and into the present, Winchesters have been featured in motion pictures and television series with Western themes.

Historical research is an ongoing process. The discovery of new primary data, both written and visual, may lead to a revised interpretation of the selected images.

Based largely on images as primary data sources, this study approaches brand history from the perspective of visual culture theory and data. The research shows how brands acquire meaning not just from the companies that own them but also from consumers, the media and other producers of popular culture.

“Breast‐feeding mum ‘humiliated’ in library” screamed the headlines in a South of England newspaper earlier this year: a mother of two had allegedly been turned out of the library for breast‐feeding her baby between the bookshelves. After investigation there turned out to have been the usual amount of exaggeration by the press, but there is a serious point here. We talk about making our libraries relevant and accessible to all members of the community, but how can mothers of young children feel comfortable when using libraries unless there are facilities for breast‐feeding and baby changing? Library designers please take note!