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Digitalization, innovation and changing customer requirements drive the continuous improvement of an organization's business processes. IT demand management (ITDM) as a methodology supports the holistic governance of IT and the corresponding business process change (BPC), by allocating resources to meet a company's requirements and strategic objectives. As ITDM decision-makers are not fully aware of how the as-is business processes operate and interact, making informed decisions that positively impact the to-be process is a key challenge.

In this paper, the authors address this challenge by developing a novel approach that integrates process mining and ITDM. To this end, the authors conduct an action research study where the researchers participated in the design, creation and evaluation of the approach. The proposed approach is illustrated using two sample demands of an insurance claims process. These demands are used to construct the artefact in multiple research circles and to validate the approach in practice. The authors applied learning and reflection methods for incrementally adjusting this study’s approach.

The study shows that the utilization of process mining activities during process changes on an operational level contributes to (1) increasing accuracy and efficiency of ITDM; (2) timely identification of potential risks and dependencies and (3) support of testing and acceptance of IT demands.

The implementation of this study’s approach improved ITDM practice. It appropriately addressed the information needs of decision-makers and unveiled the effects and consequences of process changes. Furthermore, providing a clearer picture of the process dependencies clarified the responsibilities and the interfaces at the intra- and inter-process level.

Promoting health literacy, i.e. the ability to access, collect, understand and use health-related information, is high on the health policy agenda across the world. The digitization of health-care calls for a reframing of health literacy in the cyber-physical environment. The article systematizes current scientific knowledge about digital health literacy and investigates the role of health-care organizations in delivering health literate health-care services in a digital environment.

A literature review was accomplished. A targeted query to collect relevant scientific contributions was run on PubMed, Scopus and Web of Science. A narrative approach was undertaken to summarize the study findings and to envision avenues for further development in the field of digital health literacy.

Digital health literacy has peculiar attributes as compared with health literacy. Patients may suffer from a lack of human touch when they access health services in the digital environment. This may impair their ability to collect health information and to appropriately use it to co-create value and to co-produce health promotion and risk prevention services. Health-care organizations should strive for increasing the patients’ ability to navigate the digital health-care environment and boosting the latter’s value co-creation capability.

Tailored solutions should be designed to promote digital health literacy at the individual and organizational level. On the one hand, attention should be paid to the patients’ special digital information needs and to avoid flaws in their ability to contribute to health services’ co-production. On the other hand, health-care organizations should be involved in the design of user-friendly e-health solutions, which aim at engaging patients in value co-creation.

This contribution is a first attempt to systematize extant scientific knowledge in the field of digital health literacy specifically focused on the strategies and initiatives that health-care organizations may take to address the limited digital health literacy pandemic.

The construction sector is increasingly engaged to explore the potential application of building information modelling (BIM) for the sustainability of the buildings. BIM can be applied conjugated to certification methods to evaluate the sustainability of the buildings, and it is known as building sustainability assessment (BSA). This article aims to explore applications of BIM in the sustainability analysis of buildings, including five types of BSA.

A literature review from 2009 to 2020 considering a combination of search terms related to BIM and BSA complemented the analysis. The bibliometric analysis indicates an increase in the number of publications on this topic of study in the last five years. A peak occurred in 2015 and 2020, with 51 and 66 publications, respectively.

The results showed that BIM contributes to achieving part of the sustainability requirements from BSA, especially quantitative requirements that are related to material and resources. However, a complete analysis between BIM and BSA is still a challenge since part of BSA's have a lack information in their requirements and BIM softwares present interoperability problems that difficult an integrated analysis to extract information directly from the software to attend BSA's requirements.

The results contribute to analysing the evolution of studies about BIM and to understand the limitation in the applicability with sustainability rating systems. Future directions of research indicate the necessity to improve the use of BIM in the sustainability analysis of the buildings, but with a good perspective regarding the application of BIM in material and resources requirements, and waste management in construction sites.

This study aims to present a state-of-the-art review of building information modelling (BIM) in the Swedish construction practice with a focus on wood construction. It focuses on examining the extent, maturity and actual practices of BIM in the Swedish wood construction industry, by analysing practitioners’ perspectives on the current state of BIM and its perceived benefits.

A qualitative approach was selected, given the study’s exploratory character. Initially, an extensive review was undertaken to examine the current state of BIM utilisation and its associated advantages within the construction industry. Subsequently, empirical data were acquired through semi-structured interviews featuring open-ended questions, aimed at comprehensively assessing the prevailing extent of BIM integration within the Swedish wood construction sector.

The research concluded that the wood construction industry in Sweden is shifting towards BIM on different levels, where in some cases, the level of implementation is still modest. It should be emphasised that the wood construction industry in Sweden is not realising the full potential of BIM. The industry is still using a combination of BIM and traditional methods, thus, limiting the benefits that full BIM implementation could offer the industry.

This study provided empirical evidence on the current perceptions and state of practice of the Swedish wood construction industry regarding BIM maturity.

AAL (Ambient Assisted Living) is lacking a RM (Reference Model) to serve as an abstraction of the domain. Therefore, to help implement new architectures established on the prior experiences of the designer’s expertise and former competences, in this paper, we propose a novel approach of an AAL RM. Our objective is to handle the resolution of conflicts that appear between the developers, and give an overview of the basis for implementing concrete software architectures for different families of AAL applications. Our proposed RM is a standardized clarification for developers to apply in the process of the design and implementation. We illuminate the AAL domain fundamental dimensions and we established a formal RM with an infrastructure that could survive the domain’s progression. To achieve integrated system-of-systems composed of systems, subsystems and components, our RM describes a standard and regulated structure to be established. High-level elements, essential properties and characteristics that must appear in the application’s design are described and illustrated in this work.