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21 – 30 of over 3000This chapter investigates how integrated reporting (IR) can contribute to a better corporate social responsibility (CSR) implementation through diffusion and adoption of CSR…
Abstract
This chapter investigates how integrated reporting (IR) can contribute to a better corporate social responsibility (CSR) implementation through diffusion and adoption of CSR practices and actually applying the CSR discourse. Based on innovation diffusion theory, we intend to analyse the diffusion and adoption of CSR on the grounds of IR. The purpose of this study is to demonstrate that IR does indeed represent a mean of reducing the gaps between CSR discourse and its implementation. In order to select the most relevant papers in the area of CSR and IR, we applied the method of positive research. Therefore, the review of literature was made by analysing various theoretical and empirical studies. Setting the main coordinates for CSR and IR through theoretical background, we continue with an empirical analysis on 23 companies that voluntarily publish integrated reports. We intend to demonstrate that IR encourages a diffusion of CSR practices, as companies become more interested in their CSR behaviour.
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Jalil Vaziri and Mohammad Ali Beheshtinia
In today’s highly competitive business environment, the main approach of all businesses is to optimally provide customers’ requirements and gain their satisfaction and trust. The…
Abstract
Purpose
In today’s highly competitive business environment, the main approach of all businesses is to optimally provide customers’ requirements and gain their satisfaction and trust. The process of value creation for customers consists of value chain activities which are concentrated on providing maximum level of customers’ needs. The purpose of this paper is to propose a holistic model by which the quality, the transferred value to customers and the firm’s competitive advantage would be improved simultaneously under budget constraint.
Design/methodology/approach
This study uses a combination of several quality management (QM) tools including SERVQUAL, Kano’s model, quality function deployment and knapsack problem. Moreover, the triangular fuzzy logic is used throughout the model to address data uncertainty and increase the model flexibility. The proposed model includes five steps which are implemented in the case study of life-insurance services.
Findings
The lack of coordination and cooperation between the people working in the inherently related sections leads to incorrect decisions and also the failure in implementation of adopted decisions. Hence, the interface between quality and strategic management should be well considered in organizations. The model generates an integrated vision to the process of decision making in this interface. The framework has several significant outcomes which would be used by both researchers and practitioners.
Research limitations/implications
The study shows that the individual elements of decision-making process in the interface between quality and strategic management are related to each other, recommending the need to coordinated and consistent effort between different parts of a firm. The results are limited by the sample size and geography of the survey.
Originality/value
This paper is among the few in the literature that have presented a holistic and step-by-step approach to the decisions on the intersection between two areas of quality and strategic management, recommending the managers to not have insular look to the issues and try to make a sufficient and efficient relationship between the different sections. This study is an important step in reflecting these relations and the need to create an integrated decision model.
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Juan José Tarí, José F. Molina-Azorín, Jorge Pereira-Moliner and María D. López-Gamero
This paper examines the relationships between: (1) motives for internalization of a quality system, (2) the internalization of a quality system and (3) customer results, employee…
Abstract
Purpose
This paper examines the relationships between: (1) motives for internalization of a quality system, (2) the internalization of a quality system and (3) customer results, employee results and social results in public organizations by means of replication research
Design/methodology/approach
First, the work applies a quantitative study to test hypotheses using structural equations based on the Partial Least Squares (PLS) approach. Then, a qualitative study is carried out to support the quantitative results obtained
Findings
Results show that internal and external motives affect internalization, and that the most important issues for internalization are commitment, communication, training, recognition and follow-up. In addition, continuous improvement is key in order to enhance customer results, employee results and social results
Originality/value
The contribution of this work is that it provides empirical support to prior research on internalization focused on manufacturing and service organizations, and extends these results to the case of public organizations
Propósito
Este trabajo analiza la relación entre: a) los motivos para interiorizar un sistema de calidad, b) la interiorización de un sistema de calidad y c) los resultados de clientes, empleados y sociedad en organizaciones públicas, a través de un estudio que replica los análisis previos sobre interiorización realizados en organizaciones manufactureras y de servicios.
Diseño/metodología/enfoque
Interiorización de la calidad en organizaciones públicasPara conseguir este objetivo se realiza primero un estudio cuantitativo para comprobar las hipótesis a través de un análisis de ecuaciones estructurales desde el enfoque Partial Least Squares (PLS). Posteriormente se realiza otro estudio cualitativo para apoyar los resultados cuantitativos obtenidos.
Resultados
Los resultados muestran que los motivos internos y externos influyen en la interiorización y que los aspectos más importantes para interiorizar un sistema de calidad son la implicación, la comunicación, la formación, el reconocimiento y el seguimiento interno. Además, la mejora continua es clave para mejorar los resultados de clientes, empleados y sociedad.
Originalidad/valor
La contribución del trabajo es que proporciona apoyo empírico a los resultados de trabajos previos sobre interiorización centrados en organizaciones manufactureras y de servicios y extiende estos resultados al caso de organizaciones públicas.
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This chapter examines the application of exploratory sequential mixed methods design in the context of small accommodation enterprises (i.e., home-stay). This study, therefore…
Abstract
This chapter examines the application of exploratory sequential mixed methods design in the context of small accommodation enterprises (i.e., home-stay). This study, therefore, discusses the exploratory sequential mixed methods of data collection and analysis and provides practical illustrations based on a study of small tourism enterprise sustainability practices in Ghana. The findings demonstrate that mixed methods overcome the weaknesses of a mono-method and offer an in-depth understanding of tourism and hospitality phenomena. In addition to providing a practical guide to emerging tourism scholars, the current study highlights the ability of mixed methods to develop emerging practitioners' skills in both qualitative and quantitative data. In conclusion, the exploratory sequential mixed methods design offers pragmatic data collection techniques that are non-existent in mono-methods. Accordingly, it is recommended for exploring research questions when there is limited information and high flexibility is needed.
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Andrés Muñoz-Villamizar, Javier Santos, Julio J. Garcia-Sabater, Alvaro Lleo and Paloma Grau
The purpose of this paper is to introduce a new methodology called overall greenness performance for value stream mapping (OGP-VSM). Using value-added concepts, this approach has…
Abstract
Purpose
The purpose of this paper is to introduce a new methodology called overall greenness performance for value stream mapping (OGP-VSM). Using value-added concepts, this approach has the potential to integrate, measure, control and improve productive and environmental performance in accordance with a company’s context.
Design/methodology/approach
The OGP-VSM approach was developed by reviewing and integrating the environmental aspects of existing lean thinking tools and approaches.
Findings
This research revealed the lack of practical integration between productive and environmental performance. Using OGP-VSM, managers can see that environmental practices have a direct impact on productivity. OGP-VSM allows a balance to be found between lean and green practices in order to achieve the simultaneous improvement of productivity and environmental performance.
Practical implications
The proposed approach is applied to a case study in an automotive company in Spain and lays the groundwork for moving toward functional environmental sustainability in manufacturers.
Originality/value
Companies are increasingly implementing environmentally focused practices. Pursuing environmentally friendly (green) performance poses several challenges, but it also affords opportunities to create new methodologies for generating a competitive advantage for manufacturing companies. There are a limited number of approaches to drawing together the elements and attributes that are essential for a holistic, practical and long-lasting improvement of environmental performance in the manufacturing sector.
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Jason J. Dahling, Sophie A. Kay and Nickolas F. Vargovic
Action–state orientation (ASO) describes the ability to plan, initiate, and complete intended activities. Action-oriented individuals, compared to state-oriented, are better able…
Abstract
Action–state orientation (ASO) describes the ability to plan, initiate, and complete intended activities. Action-oriented individuals, compared to state-oriented, are better able to focus their efforts and therefore move toward goals. While Kuhl (1994) posits that affect mediates the relationship between personality traits like ASO and successful self-regulation, ASO scholarship rarely examines the role of affect, and no ASO studies have examined self-regulation over time. We address these limitations by examining students’ academic self-regulation over a semester. HLM analyses show that action- versus state-oriented people exhibit better academic self-regulation as expected. However, we found no support for affect as a mediator.
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Mohammad Mahdi Vali-Siar and Emad Roghanian
This study addresses resilient mixed supply chain network design (SCND) and aims to minimize the expected total cost of the supply chain (SC) considering disruptions. The capacity…
Abstract
Purpose
This study addresses resilient mixed supply chain network design (SCND) and aims to minimize the expected total cost of the supply chain (SC) considering disruptions. The capacity of facilities is considered uncertain. In order to get closer to real-world situations, competition between SCs is considered.
Design/methodology/approach
A two-stage stochastic programming model is developed for designing the SC network. The location of facilities and selection of suppliers are considered first-stage decisions, and the determination of materials and products flows are second-stage decisions. Some resilience strategies are applied to mitigate the negative impacts of disruptions.
Findings
The results indicate that considering resilience and applying the related strategies are vitally important, and resilience strategies can significantly improve the SC objective and maintain market share. Also, it is confirmed that unrealistic decisions will be made without considering the competition.
Originality/value
This study contributes to the literature by proposing a novel mathematical model for the resilient mixed SCND problem. The other contribution is considering the chain-to-chain competition in collecting returned products and selling recycled products to other SCs in a mixed SC under disruptions. Also, a novel hybrid metaheuristic is developed to cope with the complexity of the model.
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Evangelia Demerouti, Arnold B. Bakker, Sabine A.E. Geurts and Toon W. Taris
The aim of this chapter is to provide a literature review on daily recovery during non-work time. Specifically, next to discussing theories that help us understand the process of…
Abstract
The aim of this chapter is to provide a literature review on daily recovery during non-work time. Specifically, next to discussing theories that help us understand the process of recovery, we will clarify how recovery and its potential outcomes have been conceptualized so far. Consequently, we present empirical findings of diary studies addressing the activities that may facilitate or hinder daily recovery. We will pay special attention to potential mechanisms that may underlie the facilitating or hindering processes. Owing to the limited research on daily recovery, we will review empirical findings on predictors and outcomes of a related construct, namely need for recovery. We conclude with an overall framework from which daily recovery during non-work time can be understood. In this framework, we claim that daily recovery is an important moderator in the process through which job characteristics and their related strain may lead to unfavorable states on a daily basis.
Tri Widianti, Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya Judhi Astrini and Medi Yarmen
The purpose of this paper is to investigate the factors that influence the behavioral intention (BI) of paratransit passengers in three major cities in Indonesia, namely Bandung…
Abstract
Purpose
The purpose of this paper is to investigate the factors that influence the behavioral intention (BI) of paratransit passengers in three major cities in Indonesia, namely Bandung, Medan, and Surabaya. More specifically, this paper will examine the relationship between the BI and other factors, including satisfaction (SAT), perceived sacrifice (SAC), perceived value (PV), service quality (SQ), and frequency of usage.
Design/methodology/approach
The empirical data were collected through a survey with 264 respondents. Structural equation modeling was employed to test the proposed hypotheses.
Findings
SQ affects word-of-mouth (WOM) of paratransit passengers directly and indirectly through PV. However, SQ has no statistically significant direct effects on repurchase intention. SAC is proved to affect WOM and repurchase intention of paratransit passengers indirectly via PV. In addition, it is also found that SAT and frequency of usage have no statistically significant effect on WOM and repurchase intention of paratransit passengers.
Research limitations/implications
The data collection using convenience sampling method as well as the use of small sample size caused the limitation of the research results in representing across all paratransit passengers in the three cities where the research was conducted in. This study can be replicated with larger sample size in order to examine the stability of the results in other contexts.
Practical implications
The research results shows that sacrifice, SQ, and PV affect the BI of paratransit passengers. Thus, the management of paratransit service provider should consider and manage all of these factors proactively.
Originality/value
The paper has established a BI model of public transport passengers that can help organizations to manage the formation of BI of their passengers. The model has some novelties, which are first, the model includes frequency of usage, second, it uses BI as a multidimensional construct, consisting of repurchase intention and WOM, rather than a single dimensional construct, and third, it also includes the direct relationship between SAC and BI (repurchase intention and WOM).
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