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A case study by IBM of machine vision implementation in the robotic assembly area of the Automated Logistic Production System used in manufacturing computers.

In Hong Kong, over 20,000 private residential buildings will be 50 plus years old by 2039. However, building maintenance has not been owners’ popular interest because of the high cost as well as the complexities in justifying whether the quantities and prices of the maintenance works are reasonable. This paper therefore aims to validate the practicality of adopting Scan-to-BIM: Terrestrial Laser Scan (TLS) and Building Information Modelling (BIM) to perform quantity take-offs (QTO) for estimating building maintenance costs.

A 64-year-old tenement building was selected to conduct a case study. In this instance, the building had undergone a Scan-to-BIM survey approach to generate QTO for the bills of quantities for external painting works. The Scan-to-BIM approach includes site visit, positioning of scanning equipment, assignment of circular scan routes, point cloud registration and identification of residual error. After that, time, cost and quality data were logged into contrast with QTO on as-built plans for external wall plastering works.

The “time”, “cost” and “quality” of the Scan-to BIM practice were then examined and compared with the prevailing practices of manual measurements on as-built drawings. As noted from the results, the initial cost of Scan-to BIM is high, owing to the cost of equipment, software and capable available operators. However, the authors identified that the time and cost can be significantly minimised by developing and implementing efficient practices such as preparing a detailed scan plan, equipping modeller with quantity surveying knowledge, using automated object recognition and 5D BIM software packages such as Vico Office and CostX.

The upshot is that Scan-to-BIM could be one of the measures to advance the clarity in the QTO and estimated price of the maintenance projects.

The practicability of Scan-to-BIM has received limited attention on existing building maintenance project. The Scan-to-BIM approach was examined using a case building of a 64-year-old tenement building. The approach demonstrated in this research study is promised to advance the clarity in the QTO and estimated price of maintenance project.

This paper investigates the policy changes made towards infrastructure public–private partnerships (PPPs). The purpose of this study is to empirically identify the policy risks associated with the development of PPPs and to assess their impacts on the projects.

A case study of the policy changes that have been implemented for PPPs in China over the past seven years has been undertaken and is presented in this study. The causal loop diagrams are applied to assess and illustrate the potential impacts of the risks as a result of such changes on PPPs.

A sequence of the policy risks, which relate to PPP risk allocation, contract management and implementation, payment and abatement mechanisms and financing, has been identified. It is also found that the identified risks will generate significant but negative impacts on PPPs, leading to an ineffective project delivery, low revenue, poor service quality and even contract breach.

This research provides the private-sector entities that will embark on PPPs with an insight into managing and controlling policy risks over the project's lifecycle.

PPPs have been critical for infrastructure development worldwide. Nevertheless, they have been a controversy, as many of them were subjected to poor outputs. Consequently, a variety of political mechanisms has been implemented to enhance the governance for PPPs. Policy can bring not only benefits but also risks and, however, policy risks of PPPs with a particular assessment for their potential impacts have received limited attention. Therefore, the study presented in this paper will contribute to the identification and assessment of policy risks within the context of PPPs.

Both customer engagement (CE) and corporate social responsibility (CSR) have been linked to customer loyalty. Past studies use service dominant logic and customer value co-creation to explain this relationship. The purpose of this paper is to apply utility theory to develop and test a new theoretical model based on CSR initiative preference to understand the relationship between CE and customer loyalty to the organisation in a CSR platform.

This empirical study uses choice theory in the form of best-worst scaling, and structural equation modelling, to measure the impact of sports club members’ choice preferences for a range of CSR initiatives on their intention to engage with the initiative and subsequent loyalty to the club.

This study highlights the importance of engaging members in the CSR strategy they prefer as it enhances not only the extra value to the organisation via customer loyalty to the organisation, but also CE with the organisation. Furthermore, the study reveals age and gender impact on the relationship between CE in CSR initiatives and customer loyalty.

This study extends CE to CSR behaviours and provides empirical evidence for a unique theoretical framework of CE based on utility theory. It also highlights the need to take into account moderating variables such as customer demographics.

In this chapter, we aim to illustrate some of the forms taken by informal employment in the global south and how these can best be understood by adopting a wider analytical lens than has been applied in much of the precarious employment literature. We draw on the findings of a recent study of the working conditions of urban informal workers from 10 cities in the global south. The study consisted of focus groups (15 in each city) conducted through the framework of a participatory informal economy appraisal as well as a survey of 1,957 home-based workers, street vendors, and waste pickers. Our findings illustrate a number of ways in which these three groups of informal workers are embedded within the formal economy. While they are not engaged in wage employment, they play subordinate roles to both formal sector firms within global production networks and unequal production relations and to the state through, inter alia, constrained access to public spaces and regulation. In order to interpret these findings, we apply Agarwala’s (2009) “relational” lens to demonstrate how risks and costs are transferred to workers who constitute the “real economy” in much of the global south. Given the often disguised connections between informal employment and the formal economy, this approach also provides a bridge to understanding precarious working conditions and the effects of globalization outside of the industrialized north.

The purpose of this chapter is to explore the continued need for librarians now and in the future to possess excellent interpersonal and intrapersonal skills and receive continual opportunities for their development. The chapter is designed to gather in-depth views on staff abilities and training through the eyes of the author and other senior-level academic library administrators. In-depth survey/interviews with follow up emails for clarification were used to collect data from four senior level academic library administrators. The way by which we hire, enculturate, and provide ongoing professional development and training related to interpersonal/intrapersonal abilities of librarians matters. While the former area has received quite a bit of attention it is the latter which has yet to be fully embraced and incorporated within many organizations. There is a greater potential for library administrators to improve the lives and quality of their staff by not just focusing on specific skills but rather taking a more holistic approach from the hiring process forward that gives greater weight to individual interpersonal and intrapersonal skills, the latter more specifically referring to the application of mindfulness in the library workplace. This chapter explores professional development of staff from a unique perspective. The librarian as a whole is considered implying the need for administrators to be more concerned about the happiness and growth of staff as individuals as opposed to being just library employees. This in turn could lead to dramatic improvements in library effectiveness within their respective institutions.