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Increasingly there is a demand for information on the effectiveness of Employee Assistance Programmes (EAPs) and counselling in the workplace. EAPs need to be evaluated to ascertain the extent to which they reach their objectives and to find ways to improve effectiveness. Discusses the pros and cons of assessment methods such as questionnaires and the use of a comparison group to act as a control group for research purposes. Considers the importance of maintaining confidentiality during research as this is a cornerstone of any successful EAP. Covers the practical problems of evaluation at an organizational level and use of available data; and the difficulties of establishing and maintaining rapport with management and programme personnel.

Until recently most evaluations of EAPs have been qualitative. In the US there has been a move towards insisting on hard data, i.e. cost‐benefit ratios. The nature of EAPs makes identification of a clear outcome oriented model of intervention difficult if not impossible. Discusses different methods of evaluating EAPs and compares their usefulness.