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Article
Publication date: 2 August 2018

Ady Milman and Gila Oren

This study aims to explore the hospitality and religious experience of Israeli travelers visiting the globally prevalent Jewish Orthodox Chabad Houses that provide religious…

Abstract

Purpose

This study aims to explore the hospitality and religious experience of Israeli travelers visiting the globally prevalent Jewish Orthodox Chabad Houses that provide religious, spiritual, educational and hospitality havens in their locales, regardless of the degree of observance.

Design/methodology/approach

Using Schmitt’s (1999b) experiential consumption dimensions of Sense, Feel, Think, Relate and Act, this study measured the various visitors’ experiences, satisfaction and loyalty using a sample of 488 Israeli travelers obtained from online social media sites, popular with Israeli travelers.

Findings

The findings reveal that Israeli visits to Chabad Houses were primarily characterized by Act, Feel and Relate experiences like meeting fellow Israeli travelers, a sense of togetherness and a feeling of belonging. In predicting satisfaction and loyalty, the visitors’ religious experience did not play a major role, but rather the actual hospitality extended by their religious hosts, like a home-like feeling, comfort, tasty food and a sense of togetherness did.

Research limitations/implications

Collecting data from an online sample might yield results that would not be applicable to the typical Chabad House visitor. Due to the Chabad Houses’ global presence, their visitors’ experiences may vary from one house to another and the findings may not represent an accurate picture of the typical Chabad House visit.

Practical implications

To continue its hospitality brand, the Chabad movement’s decision-makers should continue focusing on innovative visitor experiences and balance the religious and secular components of their hospitality, as well as consider carefully how to direct their marketing and operational budgets.

Originality/value

Adding to the body of literature on travelers’ experience at religious sites, this research is a pioneering attempt to study and explore visitors’ religious and hospitality experiences while visiting small non-conspicuous religious centers that extend their global hospitality brand to travelers.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 12 no. 3
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 10 June 2020

Irit Shmuel and Nir Cohen

This study aims to examine changes in the discourse concerning Israeli tourism to Turkey between 2000 and 2014.

Abstract

Purpose

This study aims to examine changes in the discourse concerning Israeli tourism to Turkey between 2000 and 2014.

Design/methodology/approach

Drawing on the concept of geographic imagination and using a critical cultural discourse analysis of travel stories published in the Israeli media, the authors analyze the extent to which changes have both reflected and resulted from changing relations between the two countries.

Findings

The analysis reveals that before 2010, Turkey was depicted in largely positive geo-cultural terms, imagined as a desired cosmopolitan, culturally “authentic” destination, which elicits feelings of joy and peacefulness. More recent narratives, however, highlighted its negative geopolitical qualities, underscoring its anti-Israel stance and invoking a fearful discourse of political and ethno-religious radicalization.

Originality/value

The study makes three contributions. First, by attending to the significance of perceptions in the social construction of tourist destinations it brings the fields of tourism and cognitive geography into a closer dialogue. Second, by using a critical discourse analysis it highlights the changing cultural contexts within which places are imagined and constructed by tourists. Finally, by uncovering the geographic complexities that undergird the discursive construction of places as tourist destinations, it illustrates how everyday narratives change over time, reflecting the dynamic nature of inter-state relations.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 14 no. 3
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 17 January 2024

Lior Solomovich and Villy Abraham

The present study’s aims are twofold: 1) to contribute to theory development by accounting for both personality and trust in the conceptualization of technology acceptance using…

Abstract

Purpose

The present study’s aims are twofold: 1) to contribute to theory development by accounting for both personality and trust in the conceptualization of technology acceptance using the technology acceptance model (TAM) as the theoretical framework; and 2) to explore the influence of ChatGPT-integrated chatbots on tourism behavior.

Design/methodology/approach

The target population for this study was travelers who previously used technology (website/ app) to plan their holiday abroad. An online survey questionnaire created with Google Forms was distributed via a panel company (iPanel). A screening question was included to filter out respondents who have not previously used technological means to plan their holiday abroad. A panel company (iPanel) was hired to collect data from a convenience sample of 305 Israeli tourists who met the above criterion between August 22 and 27, 2023, and were at least 18.

Findings

A significant and positive relationship was observed between trust in ChaptGPT and perceived usefulness. Furthermore, a significant and positive association was observed between perceived ease of use and intentions to use ChatGPT-integrated chatbots to plan future holidays. Post hoc analyses suggest that perceived ease of use mediates the relationship between extraversion and trust, trust mediates the relationship between perceived ease of use and perceived usefulness and age moderates the relationship between perceived ease of use and behavioral intentions.

Research limitations/implications

Data was collected from a convenience sample of Israeli travelers. Hence, generalizations to other countries, nationalities and cultures should be treated carefully; the study is cross-sectional and thus represents respondents’ beliefs and behavioral intentions at a particular time; and the study is based on one of several theoretical frameworks that can be used to conceptualize behaviors associated with using AI by tourists.

Practical implications

The findings of the present study point to the importance of accounting for tourists’ personal factors, such as personality and age, in developing AI products in the tourism industry. chief executive officers and relevant shareholders would benefit from conducting market research to obtain insights into the factors that may enhance or hamper tourists’ adoption of AI-based technology for planning their holidays abroad.

Originality/value

Previous work falls short of accounting for personality traits and trust in a single model using the TAM framework. To the best of the authors’ knowledge, this is the first study empirically investigating tourism behavior related to ChatGPT based chatbots as a tool to plan future holidays abroad. Furthermore, the possible role of age as a moderating variable was overlooked in past research.

目的

本研究的目标有两个:1)采用技术接受模型作为理论框架, 通过考虑技术接受概念化中的个性和信任来促进理论发展; 2)探讨ChatGPT集成的聊天机器人对旅游行为的影响。

设计/方法/途径

本研究的目标人群是以前使用技术(网站/应用程序)计划出国度假的旅行者。使用 Google Forms 创建的在线调查问卷通过小组公司 (iPanel) 分发。其中包含一个筛选问题, 以筛选出之前未使用技术手段计划出国度假的受访者。聘请了一家调查公司(iPanel)来收集 305 名以色列游客的便利样本数据, 这些游客在 2023 年 8 月 22 日至 27 日期间符合上述标准, 且年龄至少为 18 岁。

研究结果

在 ChaptGPT 的信任度和感知有用性之间观察到显着且积极的关系。此外, 观察到易用性与使用集成 ChatGPT 的聊天机器人来计划未来假期的意向之间存在显着且正相关的关系。事后分析表明, 感知的易用性调节了外向性和信任之间的关系; 信任调节感知易用性和感知有用性之间的关系, 年龄调节感知易用性和行为意愿之间的关系。

原创性

以前的工作未能在单个模型中使用技术接受模型框架来解释个性特征和信任。这是第一项实证研究, 调查与 ChatGPT 集成聊天机器人相关的旅游行为, 作为规划未来出国度假的工具。此外, 过去的研究忽视了年龄作为调节变量的可能作用。

研究局限性/影响

1)数据是从以色列旅行者的便利样本中收集的。因此, 应该谨慎对待对其他国家、民族和文化的概括; 2)该研究是横断面的, 因此代表了受访者在特定时间的信念和行为意愿; 3)该研究基于几个理论框架之一, 该框架可用于概念化游客使用 ChatGPT 集成聊天机器人来计划未来出国度假的意向。

实际影响

本研究的结果表明, 在开发用于旅游业的基于 ChatGPT 的聊天机器人时, 考虑游客的个人因素(例如个性和年龄)的重要性。首席技术官和相关股东将受益于进行市场研究, 以深入了解可能增强或阻碍游客采用基于 ChatGPT 的聊天机器人来规划未来出国度假的因素。

Objetivo

Los objetivos del presente ossib son dos: 1) contribuir al ossibleo de la teoría incorporando la personalidad y confianza en la conceptualización de la aceptación de la tecnología empleando el Modelo de Aceptación de la Tecnología como marco teórico; 2) analizar la influencia de los chatbots integrados en ChatGPT en el comportamiento turístico.

Diseño/metodología/enfoque

La población objetivo de este ossib fueron los viajeros que anteriormente utilizaban tecnología (página web/aplicación) para planificar sus vacaciones en el extranjero. Se distribuyó un cuestionario online creado con Google Forms a través de una empresa de paneles (iPanel). Se incluyó una pregunta de selección para filtrar a los encuestados que no habían utilizado previamente medios tecnológicos para planificar sus vacaciones en el extranjero. Se contrató a una empresa de paneles (iPanel) para recopilar datos de una muestra de conveniencia de 305 turistas israelíes que cumplieron el criterio anterior entre el 22 y el 27 de ossib de 2023, y con una edad ossib de 18 años.

Resultados

Se identificó una relación ossibleon y ossible entre la confianza en ChaptGPT y la utilidad percibida. Además, se evidenció una asociación ossibleon y ossible entre la facilidad de uso percibida y la intención de ossible chatbots integrados en ChatGPT para planificar futuras vacaciones. Los análisis post-hoc sugieren que la facilidad de uso percibida media la relación entre la ossibleon y la confianza; la confianza media la relación entre la facilidad de uso percibida y la utilidad percibida, y la edad modera la relación entre la facilidad de uso percibida y las intenciones de comportamiento.

Limitaciones/implicaciones de la investigación

1) los datos se recopilaron de una muestra de conveniencia de viajeros israelíes. Por tanto, las generalizaciones a otros países, nacionalidades y culturas deben tratarse con cuidado; 2) el ossib es transversal y, por tanto, representa las creencias y las intenciones de comportamiento de los encuestados en un momento determinado; 3) el ossib se basa en uno de los diversos marcos teóricos que pueden emplearse para conceptualizar la intención de los turistas de ossible chatbots integrados en ChatGPT para planificar futuras vacaciones en el extranjero.

Implicaciones ossible

Los resultados del presente ossib señalan la importancia de tener en cuenta los factores personales de los turistas, como la personalidad y la edad, en el ossibleo de chatbots basados en ChatGPT para su uso en la industria turística. Los directores de tecnología y los stakeholders relevantes se beneficiarían de investigación de mercado para obtener información sobre los factores que pueden mejorar o dificultar la adopción de chatbots basados en ChatGPT por parte de los turistas para planificar futuras vacaciones en el extranjero.

Originalidad

Los trabajos anteriores no tienen en cuenta los rasgos de personalidad y la confianza en un único modelo utilizando ossible TAM. Este es el primer ossib que investiga empíricamente el comportamiento turístico relacionado con los chatbots basados en ChatGPT como herramienta para planificar las futuras vacaciones en el extranjero. Además, en investigaciones anteriores no se ossible el ossible papel de la edad como variable moderadora.

Article
Publication date: 9 October 2009

Natan Uriely

The purpose of this paper is to provide researchers with an analytical tool for deconstructing well‐established tourist typologies in which motivations and meanings are coupled…

5920

Abstract

Purpose

The purpose of this paper is to provide researchers with an analytical tool for deconstructing well‐established tourist typologies in which motivations and meanings are coupled together with practices of travel arrangements.

Design/methodology/approach

In line with the distinction between types and forms of tourism, the analysis examines the motivations and meanings (type‐related attributes) of tourists who comply with conventional travel arrangements and practices (form‐related attributes) of backpacking. The backpackers' motivations and meanings are analyzed in light of a revised version of Cohen's phenomenological typology of tourist experiences.

Findings

The analysis suggests that contemporary backpacking is a form of tourism that can be further segmented into sub‐types by the variety of meanings backpackers assign to their experiences.

Research limitations/implications

The distinction between type and form can be used for deconstruction of tourist categories other than backpackers. However, this distinction cannot be expected to completely cover the complexity and variety of tourists' behaviours and attitudes.

Originality/value

The study presents evidence to suggest that the implicit inclination that tourists who travel in the same manner also share the same motivations and meanings is open to doubt. Accordingly, the paper stresses the need for cautious and sensitive tourist typologies that capture the existing variety in tourism.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 3 no. 4
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 11 June 2019

Emily Maureen Schneider

Scholarship on the contact hypothesis and peacebuilding suggests that contact with marginalized ethnic and racial groups may reduce prejudice and improve opportunities for…

Abstract

Purpose

Scholarship on the contact hypothesis and peacebuilding suggests that contact with marginalized ethnic and racial groups may reduce prejudice and improve opportunities for conflict resolution. Through a study of dual-narrative tours to Israel/Palestine, the purpose of this paper is to address two areas of the debate surrounding this approach to social change. First, past research on the effectiveness of contact-based tourism as a method to change attitudes is inconclusive. Travel to a foreign country has been shown to both improve and worsen tourists’ perceptions of a host population. Second, few scholars have attempted to link contact-based changes in attitudes to activism.

Design/methodology/approach

Through an analysis of 218 post-tour surveys, this study examines the role of dual-narrative tours in sparking attitude change that may facilitate involvement in peace and justice activism. Surveys were collected from the leading “dual-narrative” tour company in the region, MEJDI. Dual-narrative tours uniquely expose mainstream tourists in Israel/Palestine to Palestinian perspectives that are typically absent from the majority of tours to the region. This case study of dual-narrative tours therefore provides a unique opportunity to address the self-selecting bias, as identified by contact hypothesis and tourism scholars, in order to understand the potential impacts of exposure to marginalized narratives.

Findings

The findings of this study suggest that while these tours tend to engender increased support for Palestinians over Israelis, their most salient function appears to be the cultivation of empathy for “both sides” of the conflict. Similarly, dual-narrative tours often prompt visitors to understand the conflict to be more complex than they previously thought. In terms of activism, tourists tend to prioritize education-based initiatives in their plans for post-tour political engagement. In addition, a large number of participants articulated commitments to support joint Israeli–Palestinian non-governmental organizations and to try to influence US foreign policy to be more equitable.

Originality/value

These findings complicate debates within the scholarship on peacebuilding as well as within movements for social justice in Israel/Palestine. While programs that equate Israeli and Palestinian perspectives are often criticized for reinforcing the status quo, dual-narrative tours appear to facilitate nuance and universalism while also shifting tourists toward greater identification with an oppressed population. Together, these findings shed light on the ability of tourism to facilitate positive attitude change about a previously stigmatized racial/ethnic group, as well as the power of contact and exposure to marginalized narratives to inspire peace and justice activism.

Details

International Journal of Tourism Cities, vol. 5 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

Book part
Publication date: 19 May 2009

Mina Westman, Dalia Etzion and Shoshi Chen

In this chapter, we discuss the impact of business trips on travelers and their families from the perspective of respite, thus embedding business trips in stress theories. We…

Abstract

In this chapter, we discuss the impact of business trips on travelers and their families from the perspective of respite, thus embedding business trips in stress theories. We begin by reviewing the literature on respite and recovery. Focusing on the role of travelers’ resources, we relate the phenomenon of business trips to conservation of resources (COR) and job demands-resource (JD-R) theories. We then discuss the negative and positive characteristics and outcomes of business trips. We offer evidence from interviews with business travelers regarding the special characteristics and consequences of business trips. We summarize by addressing the question of whether business trips are a special kind of respite.

Details

Current Perspectives on Job-Stress Recovery
Type: Book
ISBN: 978-1-84855-544-0

Article
Publication date: 27 June 2019

Shosh Shahrabani and Sharon Teitler Regev

Due to recent international media reports of terrorist attacks in airports, people are more aware of the risk terrorism poses to flying and the need for security measures in the…

Abstract

Purpose

Due to recent international media reports of terrorist attacks in airports, people are more aware of the risk terrorism poses to flying and the need for security measures in the airline industry. This study aims to examine factors affecting willingness to pay (WTP) for airline security and safety flights after terror attacks incident.

Design/methodology/approach

A polling company distributed an internet survey among 415 Israelis in July 2014, after thousands of missiles had been fired into Israel from the Gaza Strip, threatening the population and disrupting aviation traffic to and from Israel. The results show that individuals who attributed higher importance to airline security and exhibited more fear and less optimism were willing to pay more for airline security and safety.

Findings

The results show that individuals who attributed higher perceived importance to airline security and exhibited more fear and less optimism were willing to pay more for the security and safety of flying.

Research limitations/implications

The implications of the study are important for understanding how terrorist attacks and negative aviation events affect people’s feelings, pessimism/optimism and general attitudes toward airline security.

Originality/value

Due to the increase in the number of terror attack involving airlines, it is important for understanding the demand for tickets on secure airlines. Such an understanding is essential for evaluating the perceived benefit of safety and security improvements in the aviation industry and for developing marketing strategies for different tickets.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 13 no. 2
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 29 November 2019

Shosh Shahrabani, Sharon Teitler-Regev, Helena Desivilya Syna, Evangelos Tsoukatos, Vitor Ambrosio, Sandra Maria Correia Loureiro and Fotini Voulgaris

The purpose of this paper is to examine the effects of tourists’ perceptions of political and economic instability and risks of terrorism on their intentions to travel to…

Abstract

Purpose

The purpose of this paper is to examine the effects of tourists’ perceptions of political and economic instability and risks of terrorism on their intentions to travel to countries associated with various risks.

Design/methodology/approach

A total of 648 Greek, Israeli and Portuguese students completed a questionnaire focusing on their perceptions concerning factors that shape their travel decisions.

Findings

The findings showed that among tourists from Greece and Portugal, the experience of economic crisis and the salience of economic and political hardships mitigated their intentions to travel to destinations with similar problems. These factors had no effect on Israelis, who have not experienced such problems in their country. Frequent terrorist incidents diminished the intentions of Greek tourists to travel to destinations marked by terrorism, such as Israel. Thus, different factors affect tourists’ travel-related decisions in each of the three countries.

Originality/value

The study sheds light on how potential tourists construe the risks of traveling to specific destination countries based on hazards in their home countries, a topic that to date has received little research attention.

Details

EuroMed Journal of Business, vol. 15 no. 1
Type: Research Article
ISSN: 1450-2194

Keywords

Abstract

Details

The Backpacker Tourist: A Contemporary Perspective
Type: Book
ISBN: 978-1-80262-256-0

Article
Publication date: 7 June 2022

Kerstin Bremser and Villy Abraham

Risk perception and ethnocentrism are recognized as significant psychological factors influencing tourism behaviors. However, the impact of tourist ethnocentrism (TE) on tourism…

Abstract

Purpose

Risk perception and ethnocentrism are recognized as significant psychological factors influencing tourism behaviors. However, the impact of tourist ethnocentrism (TE) on tourism and hospitality-related behaviors has mainly been overlooked in previous research. Hence, the objective of the present study is to propose a comprehensive TE model by exploring the influence of TE and risk perception on the domestic hospitality and tourism industry in Israel.

Design/methodology/approach

A convenience sample of 204 Israeli respondents 18 years of age or older took part in the study. Structural equation modeling (SEM) was employed to assess hypothesized relationships in the proposed model.

Findings

The data confirmed five out of the eight hypotheses tested. The study findings suggest that TE is unrelated to willingness to pay (WTP) a price premium for local travel or dine in local restaurants. Similarly, the authors found no association between risk perception and willingness to dine in local restaurants.

Originality/value

The current investigation contributes to the literature by proposing a model conceptualizing the influence of both TE and risk perception on hospitality (i.e. dine in a local restaurant) and tourism (i.e. domestic travel). The present research findings contribute to the tourism ethnocentrism literature and shed new light on social identity theory (SIT) by pointing to the importance of considering value for money in future conceptualizations and suggest monetary considerations may overshadow other in-group considerations as conceptualized in SIT.

Details

EuroMed Journal of Business, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1450-2194

Keywords

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