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The purpose of this paper is to investigate the adoption and appropriation of mobile phone (MP) technologies by building on the technology appropriation theories. The…
The purpose of this paper is to investigate the adoption and appropriation of mobile phone (MP) technologies by building on the technology appropriation theories. The paper also looks into the choice of MP use through various attractors, the purposes of MP use and the extent of use of various MP applications and features by the targeted users. This paper also explores the influences of age, gender, and occupation type on MP appropriation.
The paper used a survey method in order to achieve the intended objectives. The staff (academic and non‐academic) and students of three academic faculties of a university in Malaysia were used as the study's population. A sample of 201 was selected and used for the purpose of this paper.
The result of the paper allows us to describe important elements of MP appropriation and explore the influence of individual characteristics such as gender, age and occupation on different patterns of MP use through our conceptualization of appropriation. It is found that all of the individual characteristics investigated were significantly related with the MP appropriation and use.
Limitations in this paper are related to the ability of the result to be generalized to other user groups as well as other user groups at other institution of higher learning. More research needs to be conducted to ensure the robustness of the findings by comparing with other users.
The results of the paper are expected to assist in understanding the use of MPs across different ages and occupation and serve as a mechanism in guiding the development of MP applications and design by service providers and manufacturers, respectively; as well as in aiding policy formulation on MP use at the work place.
The paper has taken a different approach from the commonly applied IT adoption and acceptance model in understanding MP use. The rationale for the use of appropriation theory from the study can contribute to similar areas with similar types of technology applications.
The purpose of this research is to investigate how socio-technical factors inherent in organizational practices and knowledge management systems (KMS) lead to the…
The purpose of this research is to investigate how socio-technical factors inherent in organizational practices and knowledge management systems (KMS) lead to the emergence of autonomous motivation to use KMS and which in turn influences actual utilization and competency development as an impact of KMS utilization.
This research takes a quantitative approach to data collection on the constructs measuring socio-technical factors, autonomous motivation, KMS utilization and competency development. The survey consisted of 306 knowledge workers across different organizations in Malaysia with experience using KMS. The data collected were analysed using structural equation modelling approach with AMOS software.
The research findings indicate that the existence of innovative norms in organizations and KMS that provide adequate linkages or connections among knowledge workers are significantly and positively related with the development of autonomous motivation towards KMS use. In addition, autonomous motivation to use was found to have substantial influence on KMS usage and moderately influences the development of competency. Finally, the actual utilization of KMS was found to be contributing significantly to competency development among knowledge workers.
Although the approach of this study is aimed at generalization of results with the combination of responses from individuals working in different organizational settings, few limitations may still affect the scope of the study. First, only an innovative norm is considered as an organizational factor in this research, other constructs such as collaboration and structure are important factors which can be explored in a future study. Secondly, the study is limited to a single country; future studies may include knowledge workers from different countries with exposure to different cultures.
The research offers recommendations and suggestions to managers and top management on the organizational practices and KMS design that can make knowledge workers volitionally utilize the KM systems as well as how the impact of implemented KMS on knowledge workers can be measured.
The conceptualization of autonomous motivation to use KMS and the factors contributing to it, as well as identification of competency development as a benefit of KMS use, represent an innovation in the theoretical perspective.