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Article
Publication date: 5 September 2008

Marianna Sigala

5118

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Managing Service Quality: An International Journal, vol. 18 no. 5
Type: Research Article
DOI:
ISSN: 0960-4529

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Article
Publication date: 20 July 2010

Neil Towers

342

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International Journal of Retail & Distribution Management, vol. 38 no. 9
Type: Research Article
DOI:
ISSN: 0959-0552

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