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Article
Publication date: 19 July 2021

Chenghao Men, Weiwei Huo and Jing Wang

Despite workplace cheating behavior is common and costly, little research has explored its antecedents from customers' perspective. The current study aims to investigate…

Abstract

Purpose

Despite workplace cheating behavior is common and costly, little research has explored its antecedents from customers' perspective. The current study aims to investigate the indirect mechanisms between customer mistreatment and cheating behavior, and exam the moderated role of traditionality.

Design/methodology/approach

Drawing on conservation of resources theory, the authors examine how customer mistreatment affects workplace cheating behavior. They test their hypotheses using a time-lagged field study of 183 employees.

Findings

The results show that customer mistreatment is positively related to interpersonal conflict with customers, which positively affects workplace cheating behavior. Traditionality moderates the indirect effect of customer mistreatment on workplace cheating behavior.

Originality/value

This study calls for researchers' attention to exploring the antecedents of workplace cheating behavior from customers' perspective, and first provides empirical evidence on the relationship between customer mistreatment and workplace cheating behavior, which has never been examined.

Details

Personnel Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 30 November 2020

Mauricio Losada-Otálora, Nathalie Peña-García and Iván D. Sánchez

This paper aims to explore the effects of interpersonal conflicts in the social workplace on various rationalized, knowledge-hiding behaviors in service organizations…

Abstract

Purpose

This paper aims to explore the effects of interpersonal conflicts in the social workplace on various rationalized, knowledge-hiding behaviors in service organizations. This research also examines employee well-being as a mediator to explain the effects of interpersonal conflicts at work on knowledge-hiding behaviors.

Design/methodology/approach

First, relevant literature provided the theoretical basis for the conceptual model that links the core constructs of this research. A quantitative study collected data from 395 employees of a global consulting firm with a branch located in a developing country. Finally, an analysis of the structural equation modeling with MPlus 7 software tested the measurement and the structural model.

Findings

The results of this study suggest that interpersonal conflict at work influences knowledge-hiding and that employee’s well-being mediates this relationship. In other words, employees strategically choose what knowledge-hiding behaviors to use – such as evasion or “playing dumb” – to cope with the lack of well-being caused by high interpersonal conflicts in the workplace.

Originality/value

Although contextual and individual factors may trigger knowledge-hiding behavior at work, the current literature has overlooked the combined effects of such factors, especially in service settings. Knowledge hiding in service organizations is a weakness that can lead to significant economic losses, especially in firms that are intensively knowledge-based. Thus, it is necessary to identify the antecedents of knowledge-hiding behavior to deter low performance in these organizations.

Details

International Journal of Quality and Service Sciences, vol. 13 no. 1
Type: Research Article
ISSN: 1756-669X

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Article
Publication date: 12 October 2015

Lianying Zhang and Xiaoyan Huo

The purpose of this paper is to examine the relationship between interpersonal conflict and construction project performance. The authors test the proposition that this…

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3433

Abstract

Purpose

The purpose of this paper is to examine the relationship between interpersonal conflict and construction project performance. The authors test the proposition that this relationship is mediated by negative emotions and moderated by political skill.

Design/methodology/approach

This study used a structured questionnaire survey and gathered 266 completed data from 45 construction project teams in mainland China. To test the hypotheses, bootstrapping procedures were used.

Findings

The results show that interpersonal conflict and negative emotions all have inverse relationships with project performance. Additionally, negative emotions mediated the relationship between interpersonal conflict and project performance, and this indirect relationship will be mitigated when team members have a high level of political skill.

Research limitations/implications

These findings indicate that interpersonal conflict has a detrimental influence on project performance and should attract broad attention for future empirical literature. Furthermore, political skill is an effective contingent factor to suppress the detrimental influence of interpersonal conflict.

Practical implications

The findings imply that managers should highlight the importance of interpersonal conflict in construction projects.

Originality/value

This paper addresses a moderated mediation model to examine the relationship among interpersonal conflict, negative emotions and construction project performance, and it takes into account the moderating role of political skill. The paper also offers practical assistance to construction project managers in managing interpersonal conflict.

Details

International Journal of Conflict Management, vol. 26 no. 4
Type: Research Article
ISSN: 1044-4068

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Article
Publication date: 1 March 2004

Henri Barki and Jon Hartwick

The lack of a clear conceptualization and operationalization of the construct of interpersonal conflict makes it difficult to compare the results of different studies and…

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4979

Abstract

The lack of a clear conceptualization and operationalization of the construct of interpersonal conflict makes it difficult to compare the results of different studies and hinders the accumulation of knowledge in the conflict domain. Defining interpersonal conflict as a dynamic process that occurs between interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals, the present paper presents a two‐dimensional framework and a typology of interpersonal conflict that incorporates previous conceptualizations of the construct. The first dimension of the framework identifies three properties generally associated with conflict situations: disagreement, negative emotion, and interference. The framework's second dimension identifies two targets of interpersonal conflict encountered in organizational settings: task and interpersonal relationship. Based on this framework, the paper highlights several shortcomings of current conceptualizations and operationalizations of interpersonal conflict in the organizational literature, and provides suggestions for their remedy.

Details

International Journal of Conflict Management, vol. 15 no. 3
Type: Research Article
ISSN: 1044-4068

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Article
Publication date: 1 March 2021

Yasir Mansoor Kundi and Kamal Badar

This paper aims to examine how interpersonal conflict at work might enhance employees’ propensity to engage in counterproductive work behavior (CWB), as well as how this…

Abstract

Purpose

This paper aims to examine how interpersonal conflict at work might enhance employees’ propensity to engage in counterproductive work behavior (CWB), as well as how this relationship might be attenuated by emotional intelligence. It also considers how the attenuating role of emotional intelligence might depend on employees’ gender.

Design/methodology/approach

Survey data were collected from 193 employees working in different organizations in Pakistan.

Findings

Interpersonal conflict relates positively to CWB, but this relationship is weaker at higher levels of emotional intelligence. The negative buffering role of emotional intelligence is particularly strong among women as compared to men.

Practical implications

Given that individuals high in emotional intelligence are better at regulating their negative emotions, emotional intelligence training may be a powerful tool for reducing the hostility elicited among organizational members in response to interpersonal conflict and, consequently, their engagement in CWB.

Originality/value

This study uncovered the emotional mechanism that underlies the interpersonal conflict–CWB relationship by gender and makes suggestions to managers on minimizing the harmful effects of interpersonal conflict.

Details

International Journal of Conflict Management, vol. 32 no. 3
Type: Research Article
ISSN: 1044-4068

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Article
Publication date: 25 April 2019

Wei-Tsong Wang, Yi-Shun Wang and Wan-Ting Chang

The purpose of this paper is to investigate how different forms of interpersonal conflicts and employees’ psychological empowerment may affect knowledge sharing intentions…

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2018

Abstract

Purpose

The purpose of this paper is to investigate how different forms of interpersonal conflicts and employees’ psychological empowerment may affect knowledge sharing intentions directly or indirectly via interpersonal trust in the workplace.

Design/methodology/approach

Survey data collected from 249 employees of 37 of the top 500 corporations in the manufacturing industry in Taiwan were used for the data analysis. The research model was analyzed using the component-based structural equation modeling technique, namely, the partial least squares (PLS) approach.

Findings

The results indicate that both relationship and task conflicts have significant indirect effects on employees’ knowledge sharing intentions via psychological empowerment and trust. Additionally, psychological empowerment significantly influences employees’ knowledge sharing intentions both directly and indirectly via trust.

Research limitations/implications

The primary theoretical implication is an advancement in the understanding of the critical antecedents of and their different effects on employees’ knowledge sharing intentions from the perspectives of conflict management and individual psychological empowerment. Future research may concentrate on investigating the bidirectional interactions among trust, relationship conflicts and task conflicts in different knowledge-sharing contexts.

Practical implications

This study provides practical insights into conflict resolution intended to facilitate psychological empowerment and interpersonal trust that encourage knowledge sharing in the workplace.

Originality/value

To the best of the authors’ knowledge, this study is the first knowledge sharing study that empirically examines how task and relationship conflicts affect employees’ knowledge sharing intentions differently via the mediation of their perceived psychological empowerment and interpersonal trust in one another in the workplace.

Details

Journal of Knowledge Management, vol. 23 no. 6
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 January 2021

Aysylu Valitova and Dominique Besson

Develop an integrated model to analyze conflicts at work and apply it to a case study. The core of the conceptual model is constituted by the interpersonal relationships…

Abstract

Purpose

Develop an integrated model to analyze conflicts at work and apply it to a case study. The core of the conceptual model is constituted by the interpersonal relationships modalities using the Palo Alto school theorization (symmetrical and complementary relations framework in people's relative positioning). This model also articulates inside this interpersonal relationships structure five other dimensions: Perception processes, Life dynamics, Habitus from Bourdieu and developed by Lahire, psychosociological processes and sociological factors (including cultural ones). We apply this model to the case study of a Community center in a French city where a serious conflict happens with the final consequence of the closure of the center.

Design/methodology/approach

In-depth case study by long conversations (more than interviews) with the main protagonists of the Community center and of the conflict. These talks have been completed by secondary sources and extended review of newspaper articles.

Findings

Our model revels to be pertinent to enlighten the multiple dimensions of the conflict. In particular, we show that the dynamics of interpersonal relationships is central in the conflict development and is embedded in multiple psychosociological processes (perceptions processes with deep perceptive divergences between people, personal construction of Social Identity by protagonists, group thinking, active minority construction, etc.). The sociological factors, as well of personal habitus, have an effect but are not determinants of people's behavior. People are partially conscious of the occurring phenomena but cannot be considered as omniscient, purely strategic actors.

Research limitations/implications

1-Application of the conceptual model is applied only on one case study. 2-More attention should be given to prospective dimension of stories and storying (antenarrative).

Practical implications

The case analysis based on our reactional model of conflicts leads to point out several mistakes in the management of the considered organization and more precisely in the management of the conflictual relationships. Change of level 2 has been misconducted by the top manager of the Community center and we show which alternative decisions could have been made in order to avoid the burst of the conflict. More general conflict management methods can be deduced from our analysis.

Originality/value

Articulation of these different concepts in an integrated model has never been previously made neither applied in a case study.

Details

Journal of Organizational Change Management, vol. 34 no. 1
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 2 December 2019

Theres Konrad, Arnim Wiek and Matthias Barth

Advanced skills in communication, teamwork and stakeholder engagement are widely recognized as important success factors for advancing sustainability. While project-based…

Abstract

Purpose

Advanced skills in communication, teamwork and stakeholder engagement are widely recognized as important success factors for advancing sustainability. While project-based learning formats claim to advance such skills, there is little empirical evidence that demonstrates how interpersonal competence is being developed. This study aims to describe and explains teaching and learning processes of project-based sustainability courses that contribute to the development of interpersonal competence as one of the key competencies in sustainability.

Design/methodology/approach

This study on an international project-based learning course adopted a multi-method case study approach, triangulating observations, semi-structured interviews and focus groups supported by Photovoice method through which students tracked their learning processes. Data collection and analysis followed a grounded theory approach.

Findings

Learning through and from conflicts within a learning community can foster competence development in teamwork, communication and stakeholder engagement. This study identified inner and outer conflicts (within individuals versus between individuals or groups) as potential drivers of learning processes, depending on strategies applied to address these conflicts.

Originality value

The value of this study is fourfold: it demonstrates how conflicts can be leveraged for students’ competence development; it provides in-depth empirical data from multiple perspectives, it discusses the findings in the context of teaching and learning theories, and it demonstrates an application of the Photovoice method to track and improve teaching and learning processes.

Details

International Journal of Sustainability in Higher Education, vol. 21 no. 1
Type: Research Article
ISSN: 1467-6370

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Article
Publication date: 1 February 2005

Ming‐Huei Chen and Yuan‐Chieh Chang

This research focuses on examining the dynamics of task and interpersonal conflict related to the creativity of teams over five stages of a project's life cycle. Data were…

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1685

Abstract

This research focuses on examining the dynamics of task and interpersonal conflict related to the creativity of teams over five stages of a project's life cycle. Data were collected from 142 respondents of information system development project teams of a service‐driven type, and from 106 respondents of new product development teams of a technology‐driven type. Results indicate that interpersonal conflict has a negative impact on creativity for a service‐driven project team. However, task conflict has a positive impact on creativity for a technology‐driven project team. The findings suggest that managing different types of project teams necessitates concern with the variations of conflict and creativity over a project's life cycle.

Details

International Journal of Organizational Analysis, vol. 13 no. 2
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 11 December 2019

Wei-Tsong Wang, Wen-Yi Lai and Chih-Tsen Lu

While it is important for entrepreneurship educators to understand the dynamics behind the formation of an individual entrepreneurial identity, challenges remain if they…

Abstract

Purpose

While it is important for entrepreneurship educators to understand the dynamics behind the formation of an individual entrepreneurial identity, challenges remain if they are to facilitate this process. Furthermore, while managing conflicts in entrepreneurial teams is a key to effective entrepreneurial learning, very few studies have focused on the relationships between individual entrepreneurial characteristics, interpersonal conflicts and the construction of an individual entrepreneurial identity. The purpose of this paper is to explore these relationships in a learning-by-doing educational context.

Design/methodology/approach

This study adopts an in-depth dual case study design to explore the relationships between individual characteristics, interpersonal conflicts and the construction of individual entrepreneurial identity in a learning-by-doing entrepreneurship educational context.

Findings

A theoretical framework that addresses the construction of the entrepreneurial identity of entrepreneurial team members in a learning-by-doing environment from the perspectives of conflicts and entrepreneurial characteristics is developed.

Research limitations/implications

The research findings illustrate the influence of differences in individuals’ entrepreneurial characteristics on the occurrence of interpersonal task and relationship conflicts and, consequently, on individuals’ entrepreneurial identity. A number of intervening factors that mediate the relationships between entrepreneurial characteristics, interpersonal conflicts and entrepreneurial identity are also identified.

Originality/value

This study is among the first research efforts to connect individual entrepreneurial characteristics, interpersonal conflicts and the construction of the individual entrepreneurial identity.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 26 no. 2
Type: Research Article
ISSN: 1355-2554

Keywords

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