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Book part
Publication date: 24 August 2011

Andreas I. Nicolaou

The interorganizational environment faced by business organizations presents unique challenges for management accounting and control. Past management accounting research has shown…

Abstract

The interorganizational environment faced by business organizations presents unique challenges for management accounting and control. Past management accounting research has shown interest in such collaborations because despite their benefits, such relationships pose significant issues of coordination and control. As information and communication systems supplement management control systems in their support of decision facilitation and decision influencing, examining the design of management accounting systems (MASs) in the management of interorganizational relationships and assessing how it affects the attainment of interorganizational exchange partner performance objectives is important. In this chapter, I extend past accounting research to examine the complementary nature of decision-facilitation and decision-influencing objectives of MAS design as enabled by the use of integrated information systems in interorganizational settings. The economic theory of complementarity is employed to examine synergistic effects of complementary MAS objectives. A field survey is used to examine hypothesized relationships, and data were obtained from 116 organizations involved in strategic alliance activity. This chapter reports findings that support the view that the degree of complementarity in decision-facilitation and decision-influencing objectives assists in the development of capabilities that enhance performance in the interorganizational relationship. The study blends theory in the areas of strategy, information systems, and management accounting and extends management accounting research in the context of IT-enabled interorganizational relationships.

Details

Advances in Accounting Behavioral Research
Type: Book
ISBN: 978-1-78052-086-5

Book part
Publication date: 20 June 2005

Paul W.L. Vlaar, Frans A.J. Van den Bosch and Henk W. Volberda

Developments in Information Technology (IT) are perceived to be a major driver of interorganizational cooperation, both within and across industry boundaries. These developments…

Abstract

Developments in Information Technology (IT) are perceived to be a major driver of interorganizational cooperation, both within and across industry boundaries. These developments have challenged the creation of interorganizational competitive advantages, as conceptualized in the Relational View (e.g. Dyer & Singh, 1998). The relationship between IT and effectuated interorganizational competitive advantage, however, is still unclear. This chapter is a first attempt to shed light on this unexplored area in the literature. We focus our analysis on developing a conceptual framework of the relationship between IT and interorganizational resource complementarity, which is an important determinant of interorganizational competitive advantage. Our framework suggests that cooperating organizations need to develop three distinctive but interrelated capabilities in order to effectuate interorganizational resource complementarity by means of IT. It is proposed that these capabilities give rise to interorganizational competence building, forming a pre-condition for achieving interorganizational competitive advantage. Preliminary support for our framework and proposition is provided by a brief case study of an interorganizational relationship between a large European financial services firm and a major European telecommunication firm.

Details

Competence Perspectives on Managing Interfirm Interactions
Type: Book
ISBN: 978-0-76231-169-9

Article
Publication date: 21 February 2020

Sandra G.L. Schruijer

This paper aims to address the group dynamics that evolve when representatives from various organizations come together to develop and work on a joint goal. Its aim is to share…

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Abstract

Purpose

This paper aims to address the group dynamics that evolve when representatives from various organizations come together to develop and work on a joint goal. Its aim is to share the author’s learnings when it concerns the understanding of the group dynamics of interorganizational relationships and the development of collaboration between these organizations.

Design/methodology/approach

The perspective taken draws on social and organizational psychology, systems psychodynamics and organization development.

Findings

The paper concludes with reflections on generic learnings about collaboration, its dynamics and its development.

Originality/value

Various action research projects are presented that have been conducted in different sectors.

Details

Team Performance Management: An International Journal, vol. 26 no. 1/2
Type: Research Article
ISSN: 1352-7592

Keywords

Article
Publication date: 1 December 2005

Gwo‐Guang Lee, Hsiu‐Fen Lin and Jung‐Chi Pai

To examine the influence of environmental factors (environmental uncertainty and trading partners' influence) and organizational factors (CEO/CIO relationship and internet‐based…

2225

Abstract

Purpose

To examine the influence of environmental factors (environmental uncertainty and trading partners' influence) and organizational factors (CEO/CIO relationship and internet‐based IOS maturity) on the internet‐based interorganizational systems (IIOS) planning success and whether more leads to superior organizational performance.

Design/methodology/approach

Data gathered from 202 IS executives in large Taiwanese organizations were employed to test the relationships between the research model constructs. Moreover, the structural equation modeling technique was used to evaluate the research model.

Findings

One of the environmental factors (trading partners' influence) and two organizational factors significantly influence the IIOS planning success. The results also indicate that the success of IIOS planning enables the firm to achieve organizational‐level outcomes.

Research limitations/implications

Future studies could seek an enhanced understanding of the effects on IIOS planning of the environmental and organizational factors investigated in this study through structured interviews and case studies of IS executives dealing with ongoing or recently completed IIOS planning projects.

Practical implications

IIOS planning is an organizational and inter‐organizational process. Top management and IS executives considering IIOS involves not only technical innovations, but also considerable environmental and organizational changes.

Originality/value

This paper contributes to IIOS planning research by clarifying the effects of both environmental and organizational factors on the success of IIOS planning, and provides a valuable reference for e‐business managers and IIOS planners, as well as researchers interested in IIOS planning and management.

Details

Internet Research, vol. 15 no. 5
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 22 December 2020

J. Kiarash Sadeghi, Elisabeth Struckell, Divesh Ojha and David Nowicki

Service organization supply chains provide a context that amplifies the complexity of interorganizational interdependencies and the need to build unique capabilities and…

1132

Abstract

Purpose

Service organization supply chains provide a context that amplifies the complexity of interorganizational interdependencies and the need to build unique capabilities and innovative solutions, especially when confronted with man-made or natural disasters. Using the lens of complex adaptive systems (CAS), this study aims to investigate the role of absorptive capacity (AC), change management capability and information quality in improving a firm’s ability to cope with disasters – disaster immunity (DI). The study uniquely parses absorptive capacity into a three-variable, second-order construct (absorptive human resource management, absorptive complementary knowledge and absorptive infrastructure).

Design/methodology/approach

Using data collected from 264 US service firms in a supply chain context, this paper evaluates the research model using the structural equation modeling approach.

Findings

The second-order, three-dimensional framework for AC has far superior psychometric properties as compared to the previous unidimensional conceptualizations. Results show that AC influences a firm’s DI through change management capability and information quality – two DI enhancing resources.

Originality/value

The paper builds on previous conceptual discussions of absorptive capacity as a multidimensional construct by operationalizing AC as a latent variable with three dimensions (above). Moreover, this paper shows that AC, change management capability, information quality and DI are interrelated parts of a CAS.

Details

Journal of Knowledge Management, vol. 25 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 1 March 1996

David Heikkinen and Joseph Sarkis

Reports that EDI systems differ from traditional computer systems and, therefore, have special disaster recovery issues that need to be addressed; the main difference being that…

721

Abstract

Reports that EDI systems differ from traditional computer systems and, therefore, have special disaster recovery issues that need to be addressed; the main difference being that EDI systems cross organizational boundaries. Explains that this crossing of boundaries means that an organization must look beyond its own walls when constructing a disaster recovery plan. Identifies various concerns for inter‐enterprise systems. Presents a framework based on how the phases for disaster recovery planning can be used to address and plan for these concerns.

Details

Industrial Management & Data Systems, vol. 96 no. 2
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 18 May 2020

Peter Ekman, Peter Dahlin, Cecilia Erixon and Steven Thompson

To explore the emergent characteristics of IT portfolios in business-to-business (B2B) firms. The goal is to develop a model that clarifies what interaction capabilities B2B firms…

Abstract

Purpose

To explore the emergent characteristics of IT portfolios in business-to-business (B2B) firms. The goal is to develop a model that clarifies what interaction capabilities B2B firms develop and to what form of IT this corresponds to.

Design/methodology/approach

We apply an a priori conceptual framework that is based on the Industrial Marketing and Purchasing (IMP) Group's theoretical focus on business relationships. The framework depicts the business relationship as dealing with uncertainty and equivocality as well as building and upholding reliance and trust. We utilize a case study approach involving a focal firm and ten of its customers and suppliers. Building on 60 interviews, field observations and archival data, we analyze interviewee responses and the complementary data to evaluate the role of IT in supporting or automated various aspects of organizational relationships.

Findings

Results show how “high tech” and “high touch” relate to different interaction capabilities, which firms develop based on the characteristics of their business relationships. Although IT is associated with “high tech” and “high touch” interaction capabilities, some forms of IT are deployed to support the former, while other forms support the later. Both forms of technology-enabled interaction capabilities require investment, and firms must balance investment costs against the value created by improved interaction capabilities.

Originality/value

Our findings emphasize the interorganizational perspective (dyadic or network) rather than a solely organizational perspective for understanding IT portfolio development. This perspective is presented through an emergent tech–touch interaction capability model that shows how B2B firms can align their IT portfolio based on the specific characteristics of their business relationships.

Article
Publication date: 1 August 1995

Amit Gupta

A large body of literature emerged in the early 1980s whichaddressed the competitive implications of private investments ininformation systems (IS) at the level of individual…

11718

Abstract

A large body of literature emerged in the early 1980s which addressed the competitive implications of private investments in information systems (IS) at the level of individual firms. Provides a summary of the existing literature in this area which is based mostly on Porter′s work, as well as other disparate IS strategy literature. Discusses the limitations of the existing literature, and puts forward the stakeholder approach to strategic management because it is seen to offer a more complete basis for analysing the impact of information systems and interorganizational systems at the firm, industry and societal levels.

Details

Industrial Management & Data Systems, vol. 95 no. 6
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 5 October 2010

Ajith Nayar and Srikanth Beldona

Since the advent of non‐proprietary technologies fostered by the internet, the travel distribution model has been subjected to significant changes. One of the primary changes has…

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Abstract

Purpose

Since the advent of non‐proprietary technologies fostered by the internet, the travel distribution model has been subjected to significant changes. One of the primary changes has been the expanding potential of interoperability between systems brought about the advent of extended markup language‐based specifications developed and published by the Open Travel Alliance (OTA). The potential impact of the underlying technology (web services) in use for developing these standards is significant. The purpose of this paper is to evaluate strategic perspectives from key industry players over the potential of this technology and examine the factors pertaining to their adoption.

Design/methodology/approach

Data for this came from a series of 30‐45‐minute interviews with senior executives of four major travel suppliers (included three major hotel chains and one leading car rental company) as well as three major intermediaries (comprised two global distribution system companies and one major online travel agency). Interviews were guided using two types of signposts – conceptual and industry‐level phenomena.

Findings

Findings indicate that suppliers and intermediaries see distinctive levers of advantage from OTA messaging specifications. While suppliers seek to build flexibility to add/delete channels and subsequently leverage greater control over inventory distribution, intermediaries seek to consolidate on their aggregation capabilities through wider content and enhance dynamic packaging as value for end‐customers.

Research limitations/implications

This is a qualitative study comprising in‐depth interviews with a selected few respondents that limit the generalizability of the results. Additionally, the perspective is limited to the larger players in the travel distribution space.

Originality/value

The study is the first in hospitality/travel marketing literature to examine the issues of interoperability specific to a major initiative such as the OTA.

Details

International Journal of Contemporary Hospitality Management, vol. 22 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

Book part
Publication date: 6 July 2011

Angèle Pieters, Henk Akkermans and Arie Franx

This chapter reports on an action research case study of integrated obstetric care in the Netherlands. Efficient and patient-friendly patient flows through integrated care…

Abstract

This chapter reports on an action research case study of integrated obstetric care in the Netherlands. Efficient and patient-friendly patient flows through integrated care networks are of major societal importance. How to design and develop such interorganizational patient flows is still a nascent research area, especially when dealing with a large number (n>3) of stakeholders. We have shown that a modification of an existing method to support interorganizational collaboration by system dynamics-based group model building (GMB) (the Renga method, Akkermans, 2001) may be effective in achieving such collaboration.

Details

Organization Development in Healthcare: Conversations on Research and Strategies
Type: Book
ISBN: 978-0-85724-709-4

Keywords

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