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Article

Frederick D. King

Libraries are increasingly active on the Internet. Internet access allows libraries to retrieve and disseminate information electronically (often at no cost), communicate…

Abstract

Libraries are increasingly active on the Internet. Internet access allows libraries to retrieve and disseminate information electronically (often at no cost), communicate with other libraries and librarians through discussion groups, access images of unique materials, as well as offer Internet access to their communities. This article briefly describes some of these services, offers specific guidelines for choosing an Internet service provider, summarizes services provided by several firms, and recommends sources for further information.

Details

The Bottom Line, vol. 8 no. 1
Type: Research Article
ISSN: 0888-045X

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Article

Antonio Ghezzi, Michael Georgiades, Peter Reichl, Nicolas Le‐Sauze, Carla Di Cairano‐Gilfedder and Riccardo Managiaracina

The future development of the internet is not only heavily dependent on its technological evolution, but also on business sustainability for the interconnection ecosystem

Abstract

Purpose

The future development of the internet is not only heavily dependent on its technological evolution, but also on business sustainability for the interconnection ecosystem the web relies on, where various players characterized by fairly different economic structures and interests are coexisting. Therefore, in this paper the authors aim to propose a methodological framework for developing innovative interconnection business models.

Design/methodology/approach

Starting from a comprehensive as‐is analysis including the selection of appropriate service scenarios, market activities are abstracted through an archetypization process. Based on that, a value network for the future marketplace is proposed and makes it possible to design a business model for carriers, before, as last step, both the value network configurations and the to‐be business model are evaluated.

Findings

The framework to assess the future internet ecosystem depicts the interconnections value network, shedding light on its key activities; it proposes the establishment of a new dynamic interconnection marketplace based on an emerging interconnection value network where traditional and original roles coexist; and it evaluates the introduction of sending party pays and bid‐and‐ask solutions for governing the marketplace and its business models.

Originality/value

The authors' approach addresses carriers, over‐the‐top providers and technology providers as well as end user groups, specifically aiming at fostering the evolution of the future internet by means of developing innovative value configurations and business model options with a substantial impact for a broad set of stakeholders on a global scale. Thus, the canvas of guidelines presented and discussed in this paper covers all stakeholders in the interconnection ecosystem and provides a solid starting point for upcoming implementations.

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Article

Jeffrey L. Funk

The purpose of this paper is to analyze standard setting and how a critical mass of users emerged in an industry in which multiple interface standards co‐exist and a…

Abstract

Purpose

The purpose of this paper is to analyze standard setting and how a critical mass of users emerged in an industry in which multiple interface standards co‐exist and a critical mass of users was created multiple times.

Design/methodology/approach

This paper is based on research conducted for almost ten years using the case study approach. Data were gathered through more than 100 interviews with Japanese firms and through analyses of published sources.

Findings

The paper finds that growth in mobile internet services required agreements on multiple interface standards where some of these interface standards exhibited interdependencies and thus required integral design, while others have been built on top of these “basic” interface standards. Agreements on the former interface standards enable basic data connections between phones, services, and content and this required integral design. The latter interface standards connect the mobile phone with content and applications from other industries (e.g. music, video, publishing, broadcasting, and payment) and each critical mass of phones, services, and content for them partly builds from previously created critical masses.

Research limitations/implications

The research focused on a single industry in a single country.

Practical implications

This paper helps scholars and practitioners better understand how interface standards and critical masses for them emerge.

Originality/value

This is the first paper to analyze multiple interface standards in a single industry and the emergence of a critical mass of users or complementary products for these standards.

Details

European Journal of Innovation Management, vol. 15 no. 1
Type: Research Article
ISSN: 1460-1060

Keywords

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Article

Venkata Ratnadeep Suri and Harmeet Sawhney

The purpose of this paper is to chart the evolving internet‐mobile internet relationship in Japan.

Abstract

Purpose

The purpose of this paper is to chart the evolving internet‐mobile internet relationship in Japan.

Design/methodology/approach

The approach takes the form of a case study.

Findings

The original i‐Mode‐based model for mobile internet in Japan was largely an ordered system except for relatively marginal unofficial web sites, which unlike official web sites were not listed on the browser, where an element of chaos reigned. The introduction of Google search engine changed the ecosystem by giving the unofficial web sites new visibility.

Practical implications

The interface between the internet and its wireless extensions is a potential source of powerful influences both ways and needs to be watched.

Originality/value

The paper looks at the little studied interface between the chaotic internet and its mobile extensions, largely ordered systems, to see whether the chaos of the internet will spill over to its mobile extensions or whether the order of the latter will march on to the former.

Details

info, vol. 10 no. 3
Type: Research Article
ISSN: 1463-6697

Keywords

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Article

Thu Nguyen Quach, Charles Jebarajakirthy and Park Thaichon

The purpose of this paper is threefold: first, to identify the dimensions for evaluating the service quality of internet service providers (ISPs); second, to investigate…

Abstract

Purpose

The purpose of this paper is threefold: first, to identify the dimensions for evaluating the service quality of internet service providers (ISPs); second, to investigate the relationship between service quality and customers’ behavioural intentions; and third, to investigate the influence of ISP customers’ usage patterns on their perceptions of ISP’s service quality dimensions.

Design/methodology/approach

The study employs a sequential exploratory mixed method design incorporating quantitative and qualitative elements. Data in Study 1 was obtained from 2,059 internet users using an online survey. The relationships between the constructs of the proposed conceptual model were tested using structural equation modelling and the bias corrected bootstrapping technique. Also, the moderating effect of internet usage was examined. Study 2 featured 30 in-depth interviews with internet users.

Findings

The findings reveal that dominant service quality dimensions for ISPs were network quality, customer service, information quality and privacy. The contribution of these factors to overall service quality was moderated by the internet usage. Results of Study 2 indicate that most respondents with heavy usage found network quality indifferent among ISPs and demonstrated hesitation in direct contact with customer service, making information support the most significant dimension. Additionally, service quality directly influenced customers’ complaining and switching intention. It was clarified in Study 2 that intention to continue the contract also depended on factors such as switching barriers, value and promotional offers.

Originality/value

This study is original in that it is among the first studies to attempt to investigate the dimensions of an ISP’s service quality, and its influence on ISP customers’ behaviours. An additional contribution of the study stems from the incorporation of a sequential explanatory mixed methods approach.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 28 no. 3
Type: Research Article
ISSN: 1355-5855

Keywords

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Article

Nan Zhang, Timo Smura, Björn Grönvall and Heikki Hämmäinen

The purpose of this paper is to identify and analyze the key uncertainties and to construct alternative future scenarios for Internet content delivery. The relative…

Abstract

Purpose

The purpose of this paper is to identify and analyze the key uncertainties and to construct alternative future scenarios for Internet content delivery. The relative positions and roles of different actors and content delivery technologies in each scenario are then discussed. As traffic volume rapidly grows, the current Internet architecture faces scalability issues. To meet the demand, technical solutions utilizing caching and name-based routing are developed.

Design/methodology/approach

This work followed a scenario planning process, and two workshops were organized for identifying the key trends and uncertainties. Industry architecture notation was used to systematically illustrate and compare the constructed scenarios.

Findings

Of the 94 forces identified, the revenue model and Internet service provider's (ISP’s) role in content provision were singled out as the two most important uncertainties, upon which four scenarios were constructed. In-network caching technologies are strong candidates in ISP-dominated scenarios. Content delivery networks are more likely outcomes in scenarios, where content providers’ role is significant.

Research limitations/implications

The paper focuses on qualitative analysis of scenarios. Utilizing, for instance, system dynamics to model interdependencies between the trends and uncertainties could provide a path toward quantitative analysis.

Originality/value

The paper increases understanding of relative positions and roles of different actors and technologies in possible future scenarios. The findings are important, especially for ISPs, content providers and technology vendors. The scenarios can be used to identify desirable futures and strategies to achieve them and to make informed choices in technology design to meet the demands of key actors.

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Article

John Meisel

The purpose of this paper is to explore the impact of the internet as an emerging video distribution platform and to analyze the corresponding emerging economic and legal issues.

Abstract

Purpose

The purpose of this paper is to explore the impact of the internet as an emerging video distribution platform and to analyze the corresponding emerging economic and legal issues.

Design/methodology/approach

The paper describes the historical evolution of the business model for the television business and, using a layered model of communications, identifies issues that accompany the growth of the internet as both a complement and a competitor to existing distribution platforms.

Findings

As video is increasingly distributed using the internet, a new business model is developing that possesses characteristics such as, unbundled content, irrelevance of geographic exclusivity, irrelevance of structured time or structured release, and new business combinations, alliances, and ventures.

Practical implications

Public policy makers throughout the world are faced with the need to update, replace, and/or revise existing regulations that govern the relationships between and among traditional video distribution platforms, such as over‐the‐air and cable/satellite providers, as the internet emerges as a viable video distribution platform.

Originality/value

The paper provides a summary of key economic (such as the network‐affiliate relationship) and regulatory issues (such as leveraging economic power in the physical and logical layers into the applications and content layers and the extension of content regulation) that are developing as the internet emerges as a video distribution platform.

Details

info, vol. 9 no. 1
Type: Research Article
ISSN: 1463-6697

Keywords

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Article

Qian Tao

The paper aims to outline the legal framework with regards to the civil liability of online intermediaries for users' misconduct in China, to analyze the problems in

Abstract

Purpose

The paper aims to outline the legal framework with regards to the civil liability of online intermediaries for users' misconduct in China, to analyze the problems in applying the rules related, and to introduce recent efforts from the State Council, the Supreme People's Court and legislature to combat online misconduct.

Design/methodology/approach

The paper intends to introduce these rules by studying the legislative history and several important case decisions. Comparisons with European and American approaches have also been made with regard to the self‐regulation issue.

Findings

Chinese courts have made many inconsistent decisions on the liabilities of online intermediaries in the past, but the legal framework is improving and the situation will become better given more clarifications from the Supreme People's Court. The State proactively promotes industry self‐regulation, together with public supervision in order to ensure the enforcement of rules.

Research limitations/implications

This paper gives a systematical analysis and thorough introduction to online intermediaries' liability since the first case in 1990s to the latest report, law amendment and provisions before July 2012 in China.

Originality/value

Cyberspace is an international community, thus, the worldwide harmonisation of cyber law shall be approached. An introduction of the Chinese legal framework and any latest updates from the State would be valuable for foreign policy makers and foreign online service providers to learn the Chinese situation and evaluate the Chinese internet market.

Details

info, vol. 14 no. 6
Type: Research Article
ISSN: 1463-6697

Keywords

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Article

Krishna Moorthy, Loh Chun T’ing, Seow Ai Na, Chew Tze Ching, Lee Yuin Loong, Lim Sze Xian and Teoh Wei Ling

This paper aims to study the factors that influence customer loyalty toward the internet service providers in Malaysia. The five factors used are corporate image…

Abstract

Purpose

This paper aims to study the factors that influence customer loyalty toward the internet service providers in Malaysia. The five factors used are corporate image, perceived quality, perceived value, price fairness and promotion. The mediating variable of this study is customer satisfaction, while customer loyalty is the study variable.

Design/methodology/approach

The primary data collection has been done by distributing survey questionnaires to 338 internet users in Malaysia. The data collected have been analyzed with SAS software.

Findings

The results showed that perceived quality has the strongest influence on customer satisfaction toward internet service providers in Malaysia. However, corporate image has no relationship with customer satisfaction toward internet service providers in Malaysia. Furthermore, customer satisfaction has a significant and positive relationship to customer loyalty toward the internet service providers in Malaysia.

Originality/value

European Customer Satisfaction Index has been adopted and combined with price fairness and promotion as a new research model that other researchers may look into it further. This research may also serve as a guide to internet service providers as they may learn about the underlying factors that affect the satisfaction and loyalty of customers and which factor has the strongest impact.

Details

International Journal of Law and Management, vol. 60 no. 4
Type: Research Article
ISSN: 1754-243X

Keywords

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Article

Pieter Nooren, Andra Leurdijk and Nico van Eijk

Video distribution over the internet leads to heated net‐neutrality related debates between network operators and over‐the‐top application providers. The purpose of this

Abstract

Purpose

Video distribution over the internet leads to heated net‐neutrality related debates between network operators and over‐the‐top application providers. The purpose of this paper is to analyze this debate from a new perspective that takes into account all of the assets that companies try to exploit in the so‐called battle for eyeballs in video distribution.

Design/methodology/approach

The systematic value chain analysis is used to determine the points along the value chain where net neutrality interacts with video distribution. The inputs to the analysis are the existing and proposed policy measures for net neutrality in Europe and in the USA, and a number of net neutrality incidents that have led to discussions earlier.

Findings

The paper finds that the current and proposed policy measures aimed at net neutrality each contribute to a certain extent to their intended effects. However, the analysis also shows that they are likely to lead to new debates in other parts of the value chain, as players try to compensate the loss of influence or revenue streams by rearranging the ways in which they exploit their assets.

Practical implications

Further and new debates are expected in the areas of peering and interconnection, distribution of resources between over‐the‐top and managed services and the role of devices with tightly linked search engines, recommendation systems and app stores.

Originality/value

The new perspectives offered by our value‐chain based analysis are valuable for policy makers who aim to promote net neutrality and simultaneously stimulate competition and innovation throughout the value chain.

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