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At many crucial moments in recent foreign affairs, relations between the United States and other nations of the world have hinged on our diplomats providing accurate and timely information to governments and foreign publics about our government's policies and our goals (Dunlop, 1996). Within the US government, our relations with other peoples of the world was coined as public diplomacy, as opposed to official diplomacy between governments, by the Kennedy administration. Despite strains in US relations with other countries, international opinion polls mostly show that Americans are still admired, even as there are disagreements with US policies (Pew Research Center for People and the Press, 2003; What the World Thinks, 2004).

Brazil has one of the largest millennial populations in the world and offers a key case study of an important slice of time: the adolescence of millennials in the 2000s. This case study offers important insight into a unique Brazilian dynamic, the LAN house phenomenon: a Brazilian solution to spreading digital technologies to the economically disadvantaged. This chapter explores the social roles and functions LAN houses played to the Brazilian youth, ages 12–15, in the 2000s, when they were first introduced in Brazil. Three research questions guided this investigation.

RQ1. What were the main uses and gratifications of LAN house use among the youth in Brazil in the early 2000s?

RQ2. What was the social construction of “Internet” and “LAN house” among the Brazilian user of LAN houses and its potential to foster advancement?

RQ3. What key roles do LAN houses play today?

RQ1. What were the main uses and gratifications of LAN house use among the youth in Brazil in the early 2000s?

RQ2. What was the social construction of “Internet” and “LAN house” among the Brazilian user of LAN houses and its potential to foster advancement?

RQ3. What key roles do LAN houses play today?

Two distinct methods of the study were employed: a survey and textual analysis. The results showed that Brazilian youth used the LAN houses to check Orkut (a social network site), e-mails and the Microsoft System Network (MSN chat), download music and play games. The internet was mostly perceived to have a negative influence, have bad content and serve as a distraction. With the changes in telecommunication and mobile use, the LAN houses have diversified their services, still offering opportunities for gaming and socialization, but also catering to older and working class by providing services such as government document digitalization and preparation. This case study has implications or the introduction of digital technologies to adolescent populations in the growing economies and developing nations.

As more people become Internet users, the likelihood of free public Internet access at libraries or other institutions increases. However, demand alone does not drive governments to offer this public service. Governments in Eurasia face economic, reform, and freedom of information challenges. People in Eurasia face computer illiteracy, lack of affordable computers and Internet providers, missing relevant online content in their mother tongue in their local context, and disinterest in creating content or learning new technologies.

Today, Ukraine, Kazakhstan, and Georgia have made the most progress in promoting the Internet as an information resource in the public sphere. Moldova, Uzbekistan, Belarus, Azerbaijan, and Kyrgyzstan have made progress in some key areas, but government, political, market, economic, and geological impediments need to be addressed. Tajikistan and Turkmenistan have two of the lowest percentages of Internet users in the world, and they have barely begun to make the Internet a relevant public information resource.

The next generation of leaders (those currently below 25 years of age) and increased government support of access, training, and content will raise rates of Internet adoption. As this unfolds, a mixture of government reform in its support of libraries and donor support could improve libraries’ current abilities to meet the information needs of the citizens in Eurasia.

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

Although researchers have proposed a shift in digital divide studies toward a focus on Internet use and skills, it is still relevant to talk about access as autonomy of use, as some individuals in both developing and developed countries still face barriers and do not have the freedom to choose how to connect to the Internet.

We look at the relationship between autonomy of use and online interaction with government and the relationship between the latter and individuals’ perceptions of the government. Data for this study was collected in 10 cities in Colombia between August 29 and September 17 of 2012 and represented Colombia’s urban adult population.

Results showed that autonomy of use had a positive relationship with online interaction with government. This online activity was positively related with individuals’ trust in government and negatively with perceptions of government corruption.

Findings suggest that certain uses have a higher probability of emerging as individuals’ environments become saturated with a broad set of connectivity options. Redundant efforts to increase connectivity can be valuable in assisting internet users. Public policy projects focused only on one access alternative might not be as beneficial as those that facilitate more varied types of Internet use. Additionally, the results could be interpreted to mean that that those high-trust individuals who perceive the government as less corrupt, tend to interact online more with it because they are part of an elite which has benefited from the government in some way.

Purpose – The aim of the present chapter is to analyse episodes of dispute and conflict in co-located computer gaming. The main purpose is to extend prior research on dispute-interaction to a computer mediated setting.

Methodology – Naturally occurring multiplayer computer gaming was video recorded in Internet cafés (28 hours). A single case was selected that involved a series of escalating disputes over the course of 45 minutes of gaming. The social interaction involved – of two 16-year-old boys playing World of Warcraft – was analysed using conversation analytical procedures.

Findings – The sequential analyses show how the two players engaged in disputes at the points where one or both of the players’ avatars had been killed. The players held each other accountable for their in-game performance, and avatar death was a central event in which gaming competence was contested, often in outright confrontations. Such disputes, where each player attempted to present the other as inferior, were used for negotiating player identities in what Goffman (1967) has called character contests. In gaming, players thus risk losing the game as well as their social standings. Disputes were also linked to the variable stakes of the game: with more at stake, players were more likely to escalate conflicts to the point of even quitting the game altogether.

Originality – The chapter shows how disputes are central components in adolescents’ computer gaming, and how they both structure the players’ intersubjective understanding of the game, and how they play a role in local identity work.

This chapter is a narrative account of a Ford Foundation sponsored project from mid-2005 through 2008 for investigating into the causes and engineering a solution to the migrant workers education access problems in manufacturing areas in Shanghai, China. The project team was comprised of faculty members and students from East China Normal University, consulted by two professors from Columbia University. This chapter describes how the team arrived at a solution to the problem by investigating the problems, socializing with the migrant workers, and doing experiments that helped us to make adjustments on the proposed solution from time to time. Unlike the popular understanding of the educational needs of the migrant workers that the workers just need some short-term training for a job, our finding is that the workers need degree and certificate programs too. They need further education for personal and career development, not just a job that can feed them. The workers are Internet fans too, most of those who want further education would prefer a blended learning. We ran quite a few courses and a learning center to observe the learning behavior of the workers, which allowed us to actually interact with the workers and see how they respond to our experimental stimuli. While most of the migrant workers show an interest in learning, we did not observe much active learning involvement of the migrant workers. We identified seven factors that limit access to learning engagement: (1) inadequate transportation means; (2) very long work days and weeks and irregular shifts; (3) difficult living conditions; (4) restricted computer and Internet access; (5) inaccessibility of information; (6) unsupportive social environment; (7) lack of educational infrastructure. As a solution to the identified problem, we propose a learning center based community college network in all the manufacturing areas. A learning center serves as a social learning incubator to nurture the learning practices of the academically less prepared learner, the migrant workers.