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Logistics sector is recognized as one of the core enablers of the economic development of a nation. However, inefficiency in logistics operations impedes the achievement of intended targets by increasing the cost of doing business. Also, it is difficult to improve the efficiency of a country’s logistics operations without a metric for evaluating and understanding logistics capabilities and efficiency. Therefore, the present study has developed In-country Logistics Performance Index (ILP Index) to propose a benchmarking tool to measure the in-country logistics competitiveness, particularly in the setting of emerging economies, i.e. India.

This study has developed a unified index using principal component analysis and quintile approach. In addition, the proposed index relies on several dimensions that are developed and illustrated using quantitative secondary panel data.

The findings of this study reveal that the quality of infrastructure, economy, and telecommunications are the three most important dimensions that may significantly support the growth of the transportation and logistics sector. The results reveal that Gujarat, Tamil Nadu, and Maharashtra are the top performers whereas, Bihar, Jharkhand, and Jammu and Kashmir scores the least due to the insufficient logistics infrastructure as compared to other Indian states.

Given the extensive focus on international-level logistics index (like World Bank’s LPI) in the existing literature, this study intends to develop in-country logistics index to evaluate the logistics capabilities at the regional and state level. In addition, unlike prior studies, this study utilizes quantitative secondary data to eliminate cognitive and opinion bias. Moreover, this benchmarking tool would assist decision-makers in idealizing standard practices toward sustainable logistics operations. Additionally, the ILP index could serve the international investors in crucial decision-making, as it provides valuable insights into a country’s logistics readiness, influencing their investment choices and trade preferences. Finally, the proposed approach is adaptable to measuring the overall performance of any other industry/economy.

This study aims to identify service quality dimensions for logistics service providers (LSPs) and to examine their relationships with customer satisfaction and customer loyalty.

Service quality dimensions are identified from vast literature review. Customers who take services from LSPs were surveyed to collect data on basis of developed survey instrument. Structural Equation Modelling (SEM) is applied to test the proposed research hypotheses.

The study shows that all the five service quality constructs, i.e. “Operational Quality”, “Resource Quality”, “Information Quality”, “Personnel Contact Quality” and “Customization and Innovation Quality” have direct relationship with customer satisfaction. They also have indirect relationship with customer loyalty, implying the full mediation of customer satisfaction.

The results of the study suggest that the logistics service quality (LSQ) can be measured multi-dimensionally. It provides clear implications to LSPs for improvement of service quality. The present research work is expected to be useful for both, logistics service providers and the customer organizations, which take services from LSPs. LSPs can develop strategies to improve their service quality on basis of findings from this study.

The present research will help in extending the existing literature on service quality in context to LSPs.

Halal logistics play a crucial role in maintaining a product’s “halal integrity” from farm to fork. These logistics operations are exposed to risks during transportation, storage and handling, that negatively affect the halal supply chain’s operational efficiency and integrity. Therefore, the main purpose of this research is to propose a risk assessment framework for halal logistics.

Initially, the risks associated with halal logistics are identified through an extensive literature review, and then the significant ones are validated with the expert’s input. After that, an appropriate multicriteria decision-making method named best worst method (BWM) is used to prioritise the identified risks. Finally, the robustness of the obtained ranking is assessed with sensitivity analysis.

This research identifies 26 halal logistics risks and then categorises these risks into 6 significant dimensions and proposes a framework. The result obtained from the BWM analysis shows that organisational, transportation and design risks are the primary risks present in halal logistics. Among the halal logistics risks, partnership risk, risk of contamination during transportation and risks of unskilled workers are the top three halal logistics risks that need to be addressed on a priority basis for maintaining halal integrity. Furthermore, this study also suggests some valuable suggestions for mitigating these risks that the logistics providers could use.

The proposed framework is helpful for the assessment of risks associated with halal logistics. The prioritisation of the identified risks supports the managers in formulating mitigation strategies that might reduce the effect of these associated risks in logistics operations.

This study focusses on halal logistics, and to the best of authors’ knowledge, this may be the first attempt to systematically examine the risks related to halal logistics.

An ever-increasing number of companies outsource logistics activities to third-party logistics (3PL) providers to beat the competition. From the buyer's (shippers') perspective, selecting the right 3PL provider is crucial, and from the 3PL provider's perspective, it is imperative to be attractive and to retain clients. To this aim, a potential lever can be physical assets, such as warehouses, which the literature has traditionally neglected. The objective is to benchmark the importance of warehouses for 3PL providers to attract/retain clients and for shippers to select the right 3PL provider.

The authors performed an empirical investigation through interviews on dyads (3PL providers/shippers) and utilized the Best-Worst Method (BWM) to rank the criteria used in the 3PL buying process and allow the warehouse's role to emerge.

Results show that the 3PL buying process consists of four phases and three evaluation steps. The selection criteria are classified into three groups: order qualifiers, order winners and retention factors. The warehouse has different levels of importance throughout the process. It appears that it can indirectly enhance the attractiveness and retention capability of 3PL providers through other selection criteria.

By combining the resource-based view and the customer value theory, this research extends the theory on logistics outsourcing by studying the phases of the 3PL buying process and scrutinizing the criteria used in different evaluation steps. The research adds a double perspective of analysis (3PL providers and shippers), which is missing in the literature, and focuses on the importance of warehouses.

The authors extend the World Bank's Logistics Performance Index (LPI) for 30 additional countries and 13 additional years. The authors develop an inexpensive method for extending survey data when frequent, universal surveys are unavailable. The authors identify groups of country characteristics that influence LPI scores.

Using data from the World Development Indicators—the broadest global dataset of country socioeconomic features—the authors test machine learning algorithms for their ability to predict the LPI. The authors examine importance scores to identify factors that influence LPI scores.

The best performing algorithm produces predictions on unseen data that account for nearly 90% of observed variation, and are accurate to within 6%. It performs twice as well as an OLS model with per capita income as the only predictor. Explanatory factors are business environment, economic structure, finance, environment, human development, and institutional quality.

Machine learning offers a simple, inexpensive way of extending the coverage of survey data. This dataset provides a richer picture of logistics performance around the world. The factors the authors identify as predicting higher LPI scores can help policymakers and practitioners target interventions.

This paper is one of the first applications of machine learning to extend coverage of an index based on an international survey. The authors use the new data to provide the most wide-ranging analysis of logistics performance across countries and over time. The output is an important resource for policymakers tracking performance, and researchers particularly in smaller and lower income countries. The authors also examine a wider range of explanatory factors for LPI scores than previous work.

Nowadays, companies have required new alternatives and strategies to handle environmental sustainability difficulties, primarily as ecological and social awareness has grown. In this context, the aim is to determine the green transportation indicators in companies with corporate identity and logistics activities at the international level in Giresun, Ordu, Gümüshane, Artvin, Rize, and Trabzon in the Eastern Black Sea Region in Turkey. At the same time, the study contributes to providing an effective and applicable solution to decision-making problems involving the assessment of green transportation indicators and smart network strategies in the logistics sector, which is a critical sector for countries. The purpose of this paper is to address these issues.

This study aims to propose a model for the selection of smart network strategy and to determine the criteria weights used in green transportation indicators, and establish an ideal smart network strategy. In achieving the outlined goals of the study, the authors believe that the model proposed in the study will draw the focus to green logistics which will aid the environmental, economic and social efforts of businesses and governments through the provision of efficient use of scarce resources, which will, in turn, ensure that we leave a sustainable environment for future generations and businesses enjoy a competitive advantage. At the same time, different smart network strategies and green transportation indicators in companies show the success rate of social, economic and environmental indicators in green logistics practices. In addition to providing innovative, reliable and sustainable transportation systems, smart network strategies are critical for businesses to create cost advantages. Through the green transportation indicators and smart network strategies selection model outlined in this study, it is clear that the contribution will not only be limited to businesses, as the society and governments will also benefit from the important indicators on sustainability, as well as the protection of the environment and nature.

According to the findings, “economic indicators” is the essential green transportation indicator in logistics companies with a corporate identity and worldwide transportation operations. Besides, the “mixed access model strategy” is the most appropriate smart network strategy in logistics firms with corporate identity and worldwide transportation activities. Currently, it is possible to assume that logistics organizations prefer to profit from all smart network strategies in terms of cost optimization and competitiveness rather than from just one. The study, on the other hand, which is a road map that will help sustainability practices in the logistics sector due to green transportation, also examines the similarities and differences of green transportation practices in companies in the relevant sector and to what extent they can be reflected. As a result, the study provides a practical road map for selecting green transport indicators and a smart network strategy process for the logistics industry.

This study examined logistics companies with a corporate identity and international transportation activities in provinces in the Eastern Black Sea Region such as Ordu, Giresun, Trabzon, Rize, Artvin and Gümüshane. Novel picture fuzzy level based weight assessment (PF-LBWA) and picture fuzzy combined compromise solution (PF-CoCoSo) methods are developed to solve the decision-making problem.

This case study would help students in understanding the dynamics of logistics and logistics vendor roles and contributions to overall business operations. The case study covers real-time information for applying the theoretical knowledge students gain related to the selection of logistics vendor. It would help students to understand and evaluate the dynamics of a new start-up related to cost, profits and dependency; understand and analyze the importance of third-party logistics (3PL) service providers in the supply chain; become aware of the key performance indicators (KPIs) important in the selection of logistics vendor; and develop and create measures for selecting logistics vendors on the basis of KPIs.

This case study was about an innovative start-up operating in the field of organic edible oils. The company catered to end consumers with its indigenous technology and processes. The innovative and healthy products were appreciated by the consumers, as was reflected in the surging demand figures. With the increasing popularity of organic products, the orders were surging. At the same time, issues such as damaged product delivery, increased cost per delivery of small packages and failure to deliver because of unserved pin codes by their logistics partners were being faced by the company. The case discusses the dilemma faced by the protagonist regarding the selection of the right 3PL partner. The case study is suitable for teaching courses in operations and logistics, supply chain management and entrepreneurship-related courses.

This case study is appropriate for postgraduate courses in entrepreneurship, operations management, logistics and supply chain management and general management.

Teaching notes are available for educators only.

CSS9: Operations and logistics.

In the reduction of food waste and the provision of food to the hungry, food banks play critical roles. However, as they are generally run by charitable organisations that are chronically short of human and other resources, their inbound logistics efforts commonly experience difficulties in two key areas: 1) how to organise stocks of donated food, and 2) how to assess the donated items quality and fitness for purpose. To address both these problems, the authors aimed to develop a novel artificial intelligence (AI)-based approach to food quality and warehousing management in food banks.

For diagnosing the quality of donated food items, the authors designed a convolutional neural network (CNN); and to ascertain how best to arrange such items within food banks' available space, reinforcement learning was used.

Testing of the proposed innovative CNN demonstrated its ability to provide consistent, accurate assessments of the quality of five species of donated fruit. The reinforcement-learning approach, as well as being capable of devising effective storage schemes for donated food, required fewer computational resources that some other approaches that have been proposed.

Viewed through the lens of expectation-confirmation theory, which the authors found useful as a framework for research of this kind, the proposed AI-based inbound-logistics techniques exceeded normal expectations and achieved positive disconfirmation.

As well as enabling machines to learn how inbound logistics are handed by human operators, this pioneering study showed that such machines could achieve excellent performance: i.e., that the consistency provided by AI operations could in future dramatically enhance such logistics' quality, in the specific case of food banks.

This paper’s AI-based inbound-logistics approach differs considerably from others, and was found able to effectively manage both food-quality assessments and food-storage decisions more rapidly than its counterparts.

This paper aims to assess the impact of different drivers of country risk, including business environment, corruption, economic, environmental, financial, health and safety and political risks, on the country-level logistics performance.

This study utilizes three datasets published by reputed international organizations, including the World Bank Group, AM Best and Global Risk Profile, to explore interactions among country risk drivers and the Logistics Performance Index (LPI) in a network setting. The LPI, published by the World Bank Group, is a composite measure of the country-level logistics performance. Using the three datasets, a Bayesian Belief Network (BBN) model is developed to investigate the relative importance of country risk drivers that influence logistics performance.

The results indicate a moderate to a strong correlation among individual risks and between individual risks and the LPI score. The financial risk significantly varies relative to the extreme states of the LPI score, whereas corruption risk and political risk are the most critical factors influencing the LPI score relative to their resilience and vulnerability potential, respectively.

This study has made two unique contributions to the literature on logistics performance assessment. First, to the best of the authors’ knowledge, this is the first study to establish associations between country risk drivers and country-level logistics performance in a probabilistic network setting. Second, a new BBN-based process has been proposed for logistics performance assessment and operationalized to help researchers and practitioners establish the relative importance of risk drivers influencing logistics performance. The key feature of the proposed process is adapting the BBN methodology to logistics performance assessment through the lens of risk analysis.