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Farm dam safety in Australia is being flouted and sustainability of catchments compromised because of the potential and severe consequences of dam failure. Hence, the purpose of this paper is to explore policy issues associated with safety of farm dam water storage through a comparison of developments in two Australian states against an analysis of international benchmarks and to provide an exemplar of best practice.

A strategic review and content analysis is firstly undertaken to establish international dam safety policy benchmarks ranging from minimum to best practice as well as selection guidelines for varying circumstances, and to identify an exemplar best practice model. Longitudinal study over a 12‐year period then provides the basis for case analysis in order to reinforce the established minimum level benchmark and to demonstrate the application of the benchmarked model policy selection guidelines.

Research results show that in Australia, South Australia is lagging international benchmarks for on‐farm dam safety management in a number of ways whilst a second state, Tasmania, provides leadership in this respect. The paper adds to the existing international benchmarking literature by identifying updated international best practice in private/farm dam safety assurance policy whilst establishing and providing longitudinal case study reinforcement for an acceptable minimum level benchmark in this area. The updated policy guidelines presented can be used to determine appropriate dam safety policy for any jurisdiction.

The paper provides an original contribution of analysis, establishment and case study validation of international benchmarks and guidelines on developing appropriate dam safety management and assurance policy for varying jurisdictional circumstances. In addition, it provides an updated exemplar of how policy benchmarks can go towards addressing cumulative threats of smaller dams in catchments not previously addressed.

The purpose of this paper is to investigate the role of international benchmarking studies as drivers for e‐government development.

The paper shows that after reviewing 44 published e‐government benchmarking reports (2000‐2006) and evaluating their validity and acceptance in academic and practitioners' literature, the paper systematically compares and contrasts ten established international e‐government benchmarking methodologies. The comparative analysis is conducted utilizing a proposed conceptual framework (CMBP), which specifically assesses the context, methodology, type of benchmarking and social paradigmatic tendency of each of the reports studied.

The paper finds that regardless of the methodology adopted‐international e‐government benchmarking does have an imperative role in driving e‐government development, only when the exercise is accompanied with a long‐term iterative adaptation and reform mechanism.

The framework proposed in this paper provides public administrators with a valuable conceptual lens for understanding the value of each benchmarking study to better assess its applicability in driving development of their e‐government initiative. The paper also contributes to the limited body of academic literature investigating e‐government benchmarking and proposes a methodical framework for understanding the role of international benchmarking reports in e‐government development.

As part of total quality management (TQM), benchmarking management has become a competitive technology taken by many successful companies. A benchmark is the value of some parameters used as a reference point to compare the effectiveness of the various benchmarking processes within one corporation with another and the information obtained is used to improve the processes. In this paper, we propose a quantitative model which links performance indicators with benchmarking process to help the company establish competitive benchmarking. In recent years, industry practices have evolved their strategic and operational decisions taking customer orientation into consideration. Therefore, this study attempts to build the benchmarking from the “voice” of the customer. The comprehensive methodology we propose here is called the quality benchmarking deployment (QBD) technique. In this empirical study, we examined the CKS International Airport and found that the “convenience of transport facilities connecting to the outside”, the “interior design and layout”, and the “information service of the airport” should be priorities to be improved in performing benchmarking activities. Airport benchmarking could provide the CKS International Airport authority with a long‐term vision and a valuable strategic planning tool in airport service.

The paper aims to research the capability of using the tools of domestic and international performance benchmarking for estimation of efficiency, determine its key factors and reveal the full reserves of inputs reduction and potential growth efficiency for gas distribution companies.

In the research, three models of data envelopment analysis (DEA) and other tools of performance benchmarking are used to analyse the efficiency of gas distribution companies. Some factors are examined for their impact on efficiency. There are the scale, regional location, property category and other endogenous and exogenous factors. The results are based on the samples of 54 Ukrainian and 20 US gas distribution companies.

International benchmarking vastly expand performance improvement for domestic companies. The results of analysis and tools of this research allows to widen the capability of reduced consumption of various inputs by 10 per cent and provide the general gain of Ukrainian gas distribution company's and industry efficiency two times as much.

The research is limited by single industry and by relatively short data set. The former is explained by requirement of technology (product and service) homogeneity when using DEA tools. The latter is connected with specificity of the industry and generally little numbers of firms in it.

The results of researching contain the data and recommendations to optimal scale, best proprietors makeup, specific reserves of input reduction for each company that was analysed. These results can be practicable for companies' management, present and potential investors and proprietors, regulative public authority. It is possible to use results of this research to make benchmarking for the other industries.

This is the first paper that adopts the various DEA models for measuring of efficiency in gas distribution industry of Ukraine and the tools of international benchmarking for Ukrainian and US companies.

Public management work has tended to ignore the application of benchmarking accountability of local government authorities (LGAs) in public procurement. To that effect, the purpose of this paper is to present the applicability of a benchmarking model as an instrument for improving accountability of procuring entities such as LGAs in public procurement practices.

A case study from United States Agency for International Development funded Chemonics International’s Program—Pamoja Twajenga in Tanzania has been used to effectively showcase the efficacy of the benchmarking model in increasing compliance and improve accountability of LGAs as procuring entities. Performance assessment of eight Tanzania LGAs’ internal public procurement practices was conducted using the benchmarking model. Benchmarking Framework of Compliance Standards and Performance Indictors in Public Procurement (FCSPIPP) was developed and applied in conducting a benchmark assessment of the LGAs. The methodology of a benchmark assessment encompassed number scoring of perceived performance of each LGA for each indicator of a compliance standard.

The case study has conceded that the benchmarking model is an instrument which can be applied for improving the accountability of LGAs in public procurement practices. Looking at the scale of LGAs’ purchases, the case study reveals that monitoring compliance may greatly benefit from the methodological approach of benchmarking. The benchmark assessment adopted in this case study offers a collective instrument for LGAs in developing countries to measure, compare and learn to improve in public procurement practices. The model offers public procurement entities, such as LGAs, with an opportunity to learn based on performance and improvement of peers. The FCSPIPP presented in this case study is the main pillar of the benchmark assessment in public procurement.

The major limitation of this case study is that it relies only on the findings and lessons learnt from the benchmarking of eight LGAs in Tanzania. Presumably, it would be useful to would have been more useful if more countries from developing economies were included in the case study; it could have increased the plausibility of the applicability of the model at the local government levels.

Implicitly, public procurement and regulatory authorities in developing countries need to learn, improve its role and develop capacity in the application of benchmarking for enforcing compliance in public procurement practices. Since the approach is based on listening from the procuring entities, the model provides the procurement Authority to work on policy challenges affecting the procuring entities to comply with what the procurement process requires. Deliberate efforts are needed to strengthen the capacity of developing countries to put in place policies and reforms that pave the way for the use of process benchmarking in public procurement at the LGAs level.

Since benchmarking encourages active participation of the user department and community in the procurement process, presupposes curbing corruption red flags and improved value for money contracts for improved social services. The methodological approach of monitoring procuring entities, using process benchmarking, provides public procurement and regulatory agencies and LGAs a collegial, participative and self-discovering on what constitutes compliance. This may enhance the sense of answerability of procurement officers to citizens.

This study confirms the efficacy of the benchmarking model as an alternative and complementary instrument to traditional compliance audit in public procurement. The application of an FCSPIPP means that benchmarking results may be used to improve public procurement practices.

The purpose of this study is to review a major section of the literature on benchmarking practices in order to achieve better perspectives for emerging benchmarking research streams.

The paper examines the benchmarking literature and presents a framework that suggests evolving patterns of firms' benchmarking practices. This paper examines the studies published in Benchmarking: An International Journal and other articles related to benchmarking practices in major Strategic Management, OM/SCM, and Technology Management journals from 2001 to 2010.

Benchmarking remains an important strategic tool of business in turbulent times. Five research dimensions for benchmarking are discussed in terms of the following: strategy‐based benchmarking; operational effectiveness‐based benchmarking; technical efficiency‐based benchmarking; and micro‐macro integrative benchmarking. For sustainable competitive advantage, benchmarking goes beyond the operational level and moves into a wide range of value chain, strategic, operational, and project levels.

The study contributes to the benchmarking literature by identifying key areas of benchmarking. It reflects a qualitative orientation, but future research may achieve a more systematic and quantitative analysis of the benchmarking literature.

This review paper is unique in that it examines the benchmarking literature and summarizes the results in order to gain a proper understanding of benchmarking and provide perspectives for future research.

The Program for International Student Assessment (PISA) measured 15-year-olds’ performance in mathematics, reading, and science. The purpose of this paper is to use the assessment results of PISA 2006, 2009, and 2012 to benchmark the compulsory education performance of 65 countries and economies with emphasis on two benchmarking steps: identifying benchmarks and determining performance gaps.

The authors use a multi-criterion and multi-period performance categorization method to identify a group of best performers as benchmarks. Then, the authors use two-sample t-tests to detect against benchmarks whether each country or economy has significant performance gaps on individual performance measures.

Based on the mean scores of three assessment subjects in PISA 2006, 2009, and 2012, six best performers (Top-6) are identified from 65 participating countries and economies. In comparison with Top-6’s weighted averages, performance gaps are found for most countries and economies on the mean score of each subject, the percentage of top-performing students in all three subjects, and the percentage of lowest-performing students in each subject.

For compulsory education systems around the world, this paper provides an original categorization of performance based on the results of three PISA cycles, and provides new insights for countries and economies to prioritize improvement efforts to increase average performance, pursue excellence, and tackle low performance. For benchmarking applications involving multi-criterion and multi-period data, this paper presents a novel method of using statistical control charts to identify benchmarks and then using two-sample t-tests to determine performance gaps on individual performance measures.

The purpose of this paper is to investigate the use of competitive and international performance benchmarking in order to estimate efficiency, determine key factors, find the internal and foreign benchmarks, and reveal the full reserves of inputs reduction and potential growth efficiency for brewing companies.

Data envelopment analysis (DEA) and other tools of performance benchmarking are used to analyse the efficiency of brewing companies. Some key factors are examined for their impact on efficiency: the scale, regional location, proprietors and other endogenous and exogenous factors. The results are based on the samples of 34 Ukrainian brewing companies and 20 foreign brewing companies.

Only one domestic company can be recognized as a world‐class efficient company. The proprietors, location and the scale factors exert sufficient influence on efficiency of the brewing companies. The international benchmarking allows to widen essentially the capability of reduced consumption of various inputs and provides considerable benefit to Ukrainian breweries and industry efficiency. Some variants for improving of the efficiency of Ukrainian breweries and industry, including cooperation, mergers or friendly acquisitions, are proposed.

The research is limited by single industry that is explained by requirement of technology (product) homogeneity while using DEA tools.

The results of the study contain data and recommendations that can be practicable for brewing companies' management, present and potential investors and proprietors. The foreign and domestic benchmarks most suitable for benchmarking implementation are established for each of the Ukrainian brewing companies.

This is the first study that adopts the various DEA models for measuring of efficiency in the brewing industry with the tools of competitive and international benchmarking.

This paper seeks to examine the relationship between policy benchmarking, democracy and authoritarianism.

The paper uses theoretical investigation of different methodological perspectives of policy benchmarking and their relationship with principles of democracy and authoritarianism and analysis of the case of the European Union (EU) on the basis of empirical data.

Identifies two methodological perspectives of policy benchmarking: the first, grounded on the principle of learning and the bottom‐up approach, is close to democracy; the second, based on the principle of copying and the top‐down approach, is close to authoritarianism. The application of policy benchmarking in the EU so far appears to include elements of both democracy and authoritarianism.

The paper is not exhaustive as regards methodological approaches to policy benchmarking and theories of democracy and authoritarianism.

Crucial methodological and ethico‐political implications for the use of benchmarking in the enlarged EU of 25.

This original piece of work provides clear answer to the question of relationship between policy benchmarking, democracy and authoritarianism. The paper contributes to academic debate of public policy, offering, at the same time, practical methodological help to policy‐makers.

This paper discusses some concepts between quality performance and benchmarking. It explains the conduct of a benchmarking study in international roaming service of the telecommunications industry, and illustrates the benchmarking process in a telecommunication service provider – Cable & Wireless HKT based in Hong Kong. By comparing the service provisioning and fault handling processes with two best‐in‐class companies, the collected data was manipulated in order to position the current performance gaps and project the future performance level. The results suggest that the roaming service providers should establish a service level agreement with their partners and customers, and develop facilities of test activity list and customer acceptance test. In addition, they should employ appropriate performance indicators and measurements, establish direct communications with partners and customers, and monitor the market trend and responses of the roaming technologies and services.