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11 – 20 of 428
Article
Publication date: 3 July 2020

Md. Shamsul Arefin, Md. Shariful Alam, Nazrul Islam and Mateusz Molasy

Researchers have shown increasing interest, in recent times, in organizational politics and how it affects employees and organizations. This paper aims to investigate how…

Abstract

Purpose

Researchers have shown increasing interest, in recent times, in organizational politics and how it affects employees and organizations. This paper aims to investigate how perceived organizational politics (POPS) impact employee behaviors such as task performance, organizational citizenship and turnover intention, by affecting work-family conflict.

Design/methodology/approach

A sample of 287 full-time frontline hotel employees in Bangladesh was collected. A hierarchical regression analysis was applied to test the hypotheses. Data were analyzed using SPSS and AMOS software.

Findings

The results show that work–family conflict plays a mediating role in the indirect effect of POPS on task performance, organizational citizenship behavior (OCB) and turnover intention. The findings of the study also suggest that POPS has a positive association with work–family conflict and turnover intention, and negative association with task performance and OCB.

Research limitations/implications

This study cannot confirm causal inference, which can be the scope for future studies.

Practical implications

Managers may design the work environment in ways that ensure work and family interface and employee retention. Training programs can help employees deal with organizational politics and potential impact on work and nonwork problems. Managers should provide employees with the necessary support to sustain in-role and extra-role behavior in the political environment.

Originality/value

To the best of our knowledge, no prior studies have been carried out with this scope in the South Asian context.

Details

South Asian Journal of Business Studies, vol. 9 no. 3
Type: Research Article
ISSN: 2398-628X

Keywords

Article
Publication date: 9 April 2019

Yiran Jiang, Lan Xu, Nan Cui, Hui Zhang and Zhilin Yang

The purpose of this paper is to examine the impact of customer participation on role behaviors and customer satisfaction. The mediating role of role stressors is also examined.

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Abstract

Purpose

The purpose of this paper is to examine the impact of customer participation on role behaviors and customer satisfaction. The mediating role of role stressors is also examined.

Design/methodology/approach

Based on literature reviews, a survey of 317 bank customers was conducted in Central China, using a structured questionnaire. Structural equation modeling was used for data analysis to test research hypotheses.

Findings

The current work found that the inconsistency between the role expectations from participating customers and service providers would increase the customer perceived role stress. Therefore, customer participating width and depth can affect customer satisfaction in two different ways. On the one hand, role stressors (i.e. role ambiguity and role conflict) in customer participation have a negative effect on customer compliance, decreasing customer satisfaction. On the other hand, role stressors have a positive effect on customer creativity, increasing customer satisfaction.

Originality/value

No prior studies, thus far, have examined how customer perceived role stressors in service participation affect customers’ role performance and satisfaction in the service process. The current research identifies the characteristics of customer participation from the perspectives of task role set. On the basis of role stressor theory, this research examines the effects of customer participation width and depth on customer satisfaction using customer perceived role stressors as mediating variables. This research also investigates the mixed effect of role stressors on customer satisfaction. It provides empirical support for the role of customers as “co-creators” by distinguishing customers’ creative behaviors from customer compliance and finds the positive effect of role stressors on customer satisfaction via customer creativity.

Details

International Journal of Bank Marketing, vol. 37 no. 3
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 24 January 2018

Preetam Khandelwal and Aakanksha Sehgal

The purpose of this paper is to study the nature of work-family interface for urban Indian women entrepreneurs (WEs), in terms of not only conflict but also enrichment. It also…

Abstract

Purpose

The purpose of this paper is to study the nature of work-family interface for urban Indian women entrepreneurs (WEs), in terms of not only conflict but also enrichment. It also endeavours to examine the coping and support mechanisms that are used by the WEs.

Design/methodology/approach

This paper has adopted a qualitative design, employing in-depth interviews to gain an insight into the research questions.

Findings

Though seen to experience work-family conflict extensively, WEs effectively utilized various flexible work and time management techniques as coping mechanisms. More importantly, they were seen to establish a “buy-in” for their work, thereby eliciting support from diverse sources in the home environment. Furthermore, work-to-family enrichment (WFE) was seen to facilitate a stronger bond with family members as well as increase the subjective well-being of the WE. Finally, family-to-work enrichment (FWE) enabled the WEs to obtain various kinds of resources from the family domain to benefit their businesses, thereby affecting venture-level outcomes positively.

Research limitations/implications

As the findings of the study map reasonably well to prior theoretical research, the present study serves as a starting point for future research examining the relevance of work-family dynamics for WEs across cultures.

Practical implications

The results of the study positively contribute to the discussion on work-family interface for WEs in the cultural context of India.

Originality/value

The study offers qualitative insights into the work-family dynamics of Indian WEs, especially focusing on the key advantages that they derive by capitalizing on positive spill-over from one domain to the other.

Details

Gender in Management: An International Journal, vol. 33 no. 3
Type: Research Article
ISSN: 1754-2413

Keywords

Article
Publication date: 9 January 2007

Marie Gee Wilson, Andrea Polzer‐Debruyne, Sophie Chen and Sonia Fernandes

This research aims to investigate the efficacy of family involvement in shift work training targeting both physiological and social coping strategies.

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Abstract

Purpose

This research aims to investigate the efficacy of family involvement in shift work training targeting both physiological and social coping strategies.

Design/methodology/approach

The study utilized repeated surveys of work‐family conflict (WFC) and family‐work conflict (FWC) in a naturally occurring field experiment. Three small process manufacturing sites introduced training for shift workers, with or without family involvement, and with or without training on managing relational aspects of shift‐work.

Findings

The inclusion of social coping strategies combined with family involvement significantly reduced work‐family conflict. Open response categories on the survey suggest that these reductions were due to the facilitation of a joint problem solving approach by family members. In contrast, employee focused training on physiological coping alone appears to increase family conflicts.

Research limitations/implications

As a field study, this paper cannot control for the particularities of family situations. It should also be noted that the participants were all male, and results may have differed for female shift workers given differing family and work expectations.

Practical implications

For employers and OSH officers, this research suggests that broader spectrum training may assist shift workers in managing the requirements and impact of unsociable hours of work. For the shift worker, the research reinforces the importance of family support and family involvement in moderating shift work's potentially negative effects.

Originality/value

This is the first study to assess the impact of family involvement in training and development‐based interventions. This paper provides a unique perspective on shift work interventions by documenting both content and process effects for shift work support.

Details

Employee Relations, vol. 29 no. 2
Type: Research Article
ISSN: 0142-5455

Keywords

Article
Publication date: 31 May 2021

Gede Riana, Lusia Adinda Dua Nurak and I. Gede Rihayana

The purpose of this paper is to examine and analyze the effect of Lamaholot culture and role conflict on occupational stress and its impact on the performance of ikat weaving…

Abstract

Purpose

The purpose of this paper is to examine and analyze the effect of Lamaholot culture and role conflict on occupational stress and its impact on the performance of ikat weaving female craftspeople. This research is conducted in East Nusa Tenggara Province (NTT) based on consideration of the spread of weaving industry center.

Design/methodology/approach

The study population is 388 ikat weaving craftspeople in 20 industrial centers spread over 11 sub-districts in East Flores Regency. Inferential statistics which is often called as inductive statistics or probability statistics is statistical techniques for analyzing sample data and the results are applied to the population. This analysis is used to test the relationship between variables in the hypothesis (Sugiono, 2014, p. 207). This research uses structural equation modeling with variance-based or component-based approach with partial least square to test hypothesis and produce a fit model.

Findings

Lamaholot culture has a negative effect on occupational stress, on the other hand, role conflict has a positive effect on occupational stress. The higher the Lamaholot culture and the lower the role conflict will have an impact on the reduction of weaving workers’ stress. The higher the Lamaholot culture, and the lower the role conflict and the occupational stress will have an impact on the improvement of performance of weaving craftspeople. Occupational stress mediates the effect of Lamaholot culture and role conflict on the performance of weaving craftspeople.

Originality/value

The originality of this research lies in the use of occupational stress as a mediator between relationship of Lamaholot culture and role conflict on performance. On the other hand, the use of Lamaholot culture variable has a function as a derivative of organizational culture theory derived from the local culture of NTT, Indonesia. With the discovery of novelty from this research, it is expected to enrich the literature related to the field of behavioral organizational science, especially about role conflict, occupational stress and organizational culture using local cultural values of Lamaholot.

Details

International Journal of Organizational Analysis, vol. 30 no. 2
Type: Research Article
ISSN: 1934-8835

Keywords

Article
Publication date: 11 September 2020

Xiaojun Fan, Xinyu Jiang, Nianqi Deng, Xuebing Dong and Yangxi Lin

Using WeChat moments as an example, this article explores the impact of user role conflict on privacy concerns, social media fatigue and the three dimensions of discontinuous…

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Abstract

Purpose

Using WeChat moments as an example, this article explores the impact of user role conflict on privacy concerns, social media fatigue and the three dimensions of discontinuous usage intention: control activities, short breaks and suspend usage intentions. Moreover, the moderating function of self-esteem in this process is examined.

Design/methodology/approach

The conceptual model includes role conflict, privacy concerns, social media fatigue, discontinuous usage intention and self-esteem. Three hundred and thirty-one questionnaires were collected using an online survey, and the data were analyzed with structural equation and hierarchical regression modeling.

Findings

The results show that (1) role conflict positively affects privacy concerns and social media fatigue; (2) privacy concerns also positively affect social media fatigue; (3) privacy concerns positively affect control activities intentions, although their impact on short breaks and suspend usage intentions is not significant, whereas social media fatigue significantly influences control activities, short breaks and suspend usage intentions; and (4) self-esteem negatively moderates the influence of role conflict on privacy concerns.

Research limitations/implications

A key limitation of this research is that it is designed for WeChat. Therefore, the question of whether other social media platforms face role conflict or discontinuous usage problems should be explored in the future.

Originality/value

The article is interesting in that it focuses on the discontinuous usage of social media and identifies factors that contribute to the discontinuous usage of social media. The findings make some theoretical contributions to, and have practical implications for, research into social media usage.

Details

Information Technology & People, vol. 34 no. 3
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 1 January 1993

Mark G. Borg and Richard J. Riding

A sample of 150 school administrators in state primary andsecondary schools in Malta completed a self‐administered questionnaireon their perceptions of role‐related stress. About…

Abstract

A sample of 150 school administrators in state primary and secondary schools in Malta completed a self‐administered questionnaire on their perceptions of role‐related stress. About one‐fifth of the respondents found their job as school administrators either very stressful or extemely stressful; 80 per cent indicated that they were fairly satisfied or very satisfied with their job. Some of the demographic characteristics of the sample were related to the level of job stress and satisfaction. Results also showed that respondents who reported greater levels of stress were least satisfied with their role as school administrators. A principal components analysis of 22 listed sources of stress revealed four major stress factors, labelled “lack of support and resolving conflicts”, “inadequate resources”, “workload” and “work conditions and responsibilities”. The demographic variables of “sex”, “type of administrative post” and “type of school” interacted significantly with the four stress factors.

Details

Journal of Educational Administration, vol. 31 no. 1
Type: Research Article
ISSN: 0957-8234

Keywords

Article
Publication date: 3 August 2015

Rashmi Singh and J. K. Nayak

The compulsive buying (CB)behaviour has become topics of increasing interest to researchers and policy makers, particularly because researches have shown that it can influence…

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Abstract

Purpose

The compulsive buying (CB)behaviour has become topics of increasing interest to researchers and policy makers, particularly because researches have shown that it can influence consumer behaviour and well-being. However, a clear picture of how this phenomenon arises has proven elusive. Using the adolescents perceived level of stress as an integrative framework, the purpose of this paper is to derive hypotheses from two theoretical perspectives (the stress and CB behaviour), and uses a survey of adolescents (15-18) year in India to test the hypotheses.

Design/methodology/approach

The present study is the first to experimentally manipulate important stressors in the lives of adolescents, i.e. familial and non-familial; and measures its impact on CB among a sample of 15-18-year old adolescents. Next, the authors investigate the relationship between CB and post-purchase regret and then whether gender moderates the stress-CB relationship.

Findings

The present study finds that adolescents increasingly turn to CB in an attempt to cope with heightened levels of stress due to familial and non-familial factors. Surprisingly, findings reveal that non-familial factors are not a major source of stress among adolescents. Gender was not found to moderate stress-CB relationship. Both boys and girls were found to respond to higher levels of stress with higher incidences of CB. Results suggest that CB behaviour is a common coping strategy for adolescents from both genders. The findings indicate that one’s experiences and circumstances in adolescence are related to their CB behaviour, thus a framework has been used to elucidate them, have important implications for theory and practice.

Originality/value

The study makes some inimitable and significant contributions to the literature. It portrays one of few studies to investigate CB during adolescence period – a hard to reach population. Here authors experimentally manipulate stress levels to investigate its impact on CB. The study’s findings in regard to gender’s impact on the stress-CB relationship suggest that CB begins during adolescence period and is a common coping strategy for both boys and girls.

Details

South Asian Journal of Global Business Research, vol. 4 no. 2
Type: Research Article
ISSN: 2045-4457

Keywords

Article
Publication date: 23 December 2019

M. Eugenia Sánchez-Vidal, David Cegarra-Leiva and Christine Cross

Attention on the issue of individual level conflict between work and life roles remains a feature of studies on work-life balance. However, few studies have examined gender…

Abstract

Purpose

Attention on the issue of individual level conflict between work and life roles remains a feature of studies on work-life balance. However, few studies have examined gender differences in the work-to-life conflict (WLC) and the life-to-work conflict (LWC) over a given period in Spain. The purpose of this paper is to address this gap in the literature.

Design/methodology/approach

This research uses a two-wave (2009–2014) sample of working employees with children from an industrial sector in Spain.

Findings

The 2009 results showed no gender differences in WLC; however, women experienced LWC significantly more than men. Conversely, the 2014 results showed more men suffered WLC and no gender differences were found for LWC.

Research limitations/implications

One limitation is that we do not know if the same respondents answered the questionnaires in both time periods. Second, we did not analyse the inter-role conflict experienced by childless or single employees. Finally, and as stated before, findings may not be generalisable to other countries or sectors of activities.

Social implications

Our findings are discussed in the context of the economic crisis, the labour market and family co-responsibility in Spanish society.

Originality/value

Few studies have explored gender differences on inter-role conflict at two time points, and helps to identify key findings in terms of co-responsibility. Furthermore, this research is conducted in Spain, which is under-researched in WLB terms. The paper also identifies two distinct constructs of the inter-role conflict.

Details

Employee Relations: The International Journal, vol. 42 no. 2
Type: Research Article
ISSN: 0142-5455

Keywords

Article
Publication date: 1 September 1999

Leonard Karakowsky and Kenneth McBey

Little research attention has addressed the notion of the organization as a facilitator or inhibitor of adult learning or personal growth and development. This theory paper…

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Abstract

Little research attention has addressed the notion of the organization as a facilitator or inhibitor of adult learning or personal growth and development. This theory paper attempts to identify individual‐level and organizational‐level factors that can influence the potential for learning and development in the workplace. Along with the presentation of a theoretical framework, a number of research propositions are generated with the aim of encouraging management scholars and practitioners to more fully consider the impact of the workplace on adult learning and development.

Details

Journal of Workplace Learning, vol. 11 no. 6
Type: Research Article
ISSN: 1366-5626

Keywords

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