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The purpose of this study was to explore the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. With the rapid development of information technology, internet of things has become an important carrier of people’s “intelligent life”. The emergence of intelligent library will no longer be limited by space; it is affecting people’s lives and work imperceptibly. This new service mode was studied here, and the relationship between the service quality of intelligent library and users’ behavior was analyzed from the perspective of user acceptance and use behavior of intelligent library. Moreover, this study explores how to optimize the service quality to let users accept this technology and service mode and thus realize the original idea.

Through 800 questionnaires issued to the users in the Zhejiang Provincial AI Library, the authors obtained the study data. Among the received questionnaires, 676 copies are valid, and 124 responses are either incomplete or not answered, and so, the efficient rate is 84.5 per cent.

There is a significantly positive correlation between service innovation and service quality. There is a significantly positive correlation between service quality and behavioral intention. There is a significantly positive correlation between service innovation and behavioral intention.

From the point of view of innovative service, this paper analyzes the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. This study confirms that intelligent library is a relatively new service innovation. Users’ curiosity and exploration will make them access some relevant information. As a result, a reasonably innovative service is an important factor in users’ acceptance behavior.

The purpose of this paper is to present a brief outline of the potential applications of intelligent agent technology in libraries with a list of illustrative examples.

A definition and the attributes of intelligent agents are presented, along with different types of agents and their wide‐ranging applications in various contexts. Illustrative examples of intelligent agents are presented, with some interesting case studies from different domains.

The role of intelligent agents in modern libraries is highlighted from various perspectives, such as electronic information services, collection development and acquisition, classification and organization of library materials, indexing and abstracting, issuing collection, and reference services.

The authors do not attempt to devise an intelligent agent to test these applications in the libraries where they work, although they wish to pursue it as a future course of action.

With libraries dealing with patrons who never disclose fully their information needs and research interests to library staff, libraries have to resort to newer methods of feedback collection, and intelligent agents provide viable options to improve information organization and refine library services.

The paper, being very precise and covering the latest developments, offers new insight into the field of intelligent agents and their pragmatic applications in libraries to interested professionals.

The purpose of this paper is to introduce how the Taipei Public Library established an intelligent library that offers automated service equipped with radio frequency identification (RFID) and a self‐checkout system. The study concludes with suggestions offered for the reference of the Taipei Public Library and other public libraries in setting up similar automated libraries in the future.

The study examines the functions of the Ximen Intelligent Library as provided to 106 patrons who are under observation. Afterwards, a questionnaire is distributed to obtain the personal information of these patrons and the specific nature of their patronage of the library. Items of observation and investigation include their use of the library's facilities and the return of library material to a return box located outside the library; patrons include those aged 12 years old and above.

In comparing the aspects of human resources, capital investment, and library hours, between a public reading room and an intelligent library, it is obvious that the intelligent library has many more advantages. A major difficulty for the patrons of the library is their unfamiliarity in operating the automated circulation system, compounded by the fact that very few patrons call the service line for help when they encounter difficulties. Moreover, patrons cannot always locate on the shelves the books they intend to borrow, even though the catalogue indicates that they are on the shelves.

The paper offers helpful information on understanding this type of library, including its patrons, their behaviour in the library, and how it operates. The results of this study can serve as a reference for improving current intelligent library services for librarians at the Taipei Public Library and at other public libraries that plan to set up RFID intelligent libraries.

This paper reviews literature on the application of intelligent systems in the libraries with a special issue on the ES/AI and Robot. Also, it introduces the potential of libraries to use intelligent systems, especially ES/AI and robots.

Descriptive and content review methods are applied, and the researchers critically reviewed the articles related to library ESs and robots from Web of Science as a general database and Emerald as a specific database in library and information science from 2007–2017. Four scopes considered to classify the articles as technology, service, user and resource. It is found that published researches on the intelligent systems have contributed to many librarian purposes like library technical services like the organization of information resources, storage and retrieval of information resources, library public services as reference services, information desk and other purposes.

A review of the previous studies shows that ESs are a useable intelligent system in library and information science that mimic librarian expert’s behaviors to support decision making and management. Also, it is shown that the current information systems have a high potential to be improved by integration with AI technologies. In this researches, librarian robots mostly designed for detection and replacing books on the shelf. Improving the technology of gripping, localizing and human-robot interaction are the main concern in recent librarian robot research. Our conclusion is that we need to develop research in the area of smart resources.

This study has a new approach to the literature review in this area. We compared the published papers in the field of ES/AI and robot and library from two databases, general and specific.

The purpose of this article is to provide a comprehensive literature review on the utilisation of intelligent agent technology in the library environment.

Research papers since 1990 on the use of various intelligent agent technologies in libraries are divided into two main application areas: digital library (DL), including agent‐based DL projects, multi‐agent architecture for DLs, intelligent agents for distributed heterogeneous information retrieval and agent support to information search process in DLs; and services in traditional libraries, including user interface for library information systems, automatic reference services and multi‐agent architecture for library services. For each paper on the topic, its new ideas or models, referred work, analyses, experiments, findings and conclusions are addressed.

The majority of the literature covers DLs and there have been fewer studies about services in traditional libraries. A variety of architecture, framework and models integrating agent technology in library systems or services are proposed, but only a few have been implemented in the practical environment. The application of agent technology is still at the research and experimentation stage. Agent technology has great potential in many areas in the library context; however it presents challenges to libraries that want to be involved in its adoption.

The survey has practical implications for libraries, librarians and computer professionals in developing projects that employ intelligent agent technology to meet end‐users' expectations as well as to improve information services within limited resources in library settings.

The paper provides a comprehensive survey on the development and research of intelligent agents in libraries in literature.

Scientific advances and the emergence of a wide range of broadband services have resulted in the internet developing as a critical component of most peoples’ daily lives. The rapid development of the global economy and improvements to the information network speed and reliability have driven a radical evolution of the concept of “library.” Modern information technologies have not only drastically altered the functionality and accessibility of libraries, but it is no longer a matter of the library community to use scientific and technological innovation ideas and techniques to promote its business. The sample of this study was distributed to the consumers of the Guangdong Intelligent Library for the questionnaire.

A total of 520 questionnaires were distributed, returning 375 validresponses for an effective recovery rate of 72%.

Perceptual ease of use has a positive and direct impact on perceptual usefulness. Perceptual ease of use has a positive and direct impact on attitude. Perceptual usefulness has a positive and direct impact on attitude. Perceptual usefulness has a positive direct impact on behavioral intentions. Attitude has a positive and direct impact on behavioral intentions. Subjective norms have a positive and direct impact on behavioral intentions. Perceptual behavioral control has a positive and direct impact on behavioral intentions. Perceptual behavioral control has a positive and direct impact on behavior. Behavioral intentions have a positive and direct impact on behavior.

Based on the survey results and analysis, recommendations are made to help smart libraries integrate artificial intelligence methods to provide highly attractive service offerings in an extremely competitive environment.

The evolution from emerging technologies to smart libraries is thoroughly analyzed thematically and bibliometrically in this research study, spanning 2013 through 2022. Finding and analyzing the significant changes, patterns and trends in the subject as they are represented in academic papers is the goal of this research.

Using bibliometric methodologies, this study gathered and examined a large corpus of research papers, conference papers and related material from several academic databases.

Starting with Artificial Intelligence (AI), the Internet of Things (IoT), Big Data (BD), Augmentation Reality/Virtual Reality and Blockchain Technology (BT), the study discusses the advent of new technologies and their effects on libraries. Using bibliometric analysis, this study looks at the evolution of publications over time, the geographic distribution of research and the most active institutions and writers in the area. A thematic analysis is also carried out to pinpoint the critical areas of study and trends in emerging technologies and smart libraries. Some emerging themes are information retrieval, personalized recommendations, intelligent data analytics, connected library spaces, real-time information access, augmented reality/virtual reality applications in libraries and strategies, digital literacy and inclusivity.

This study offers a thorough overview of the research environment by combining bibliometric and thematic analysis, illustrating the development of theories and concepts during the last ten years. The results of this study helps in understanding the trends and future research directions in emerging technologies and smart libraries. This study is an excellent source of information for academics, practitioners and policymakers involved in developing and applying cutting-edge technology in library environments.

The purpose of this paper is to study the users’ willingness for acceptance of background music service in university libraries based on intelligent campus and to improve the intelligence level of university libraries and provide a reference for the atmosphere.

The research method of combining theory with practice is applied, and field distribution method and network survey method are used. An algorithm model is established to investigate relevant users, and statistical analysis of the data obtained is made.

The results show that in the questionnaire survey, girls are more inclined to study in the environment of library than boys; for grade, sophomores and juniors are more inclined to go to library than other grades; through model analysis, the target users are more inclined to choose light music as background music, accounting for 65 percent. Heavy metals and other users have fewer choices, accounting for only 8 percent.

This questionnaire is mainly filled out in paper form on site, so it only selects some nearby students as the survey objects. However, the condition of university libraries across the country must be different due to regional differences, disciplinary differences and funding differences, so the representative sample may be insufficient. Therefore, in the follow-up research, the scope of the survey should be expanded, especially the geographical scope. It should collect as much data as possible for students of different types and genders, so as to expand the applicable scope and explanatory power of the model.

Starting from the library scene, this research studies the acceptance intention of users of background music service in the library, which provides reference for the improvement of the intellectualization of university libraries and their atmosphere. Although different university libraries have different operation modes and service characteristics, the conclusions of this study have certain practical significance for the library industry because the library industry has many commonalities.

At present, the research on the background music service of University Library based on the smart campus is relatively rare and limited to the theoretical stage. Few people have deeply explored the background music service of the library, and no scholars have quantitatively studied it. In this study, based on the questionnaire and from the perspective of users, the acceptance intention of background music service users is investigated, which provides a reference for the improvement of the intellectualization of university libraries and its atmosphere. It is a research topic of great practical significance.

This study seeks to investigate the availability of creationist and intelligent design (ID) books in UK public libraries, whether any materials held are obtained as a result of donation or purchase, and whether such materials, if available, are classified as religion or science.

A Freedom of Information Request (FOI) was sent to a subset of all the public library authorities in the UK. The FOI requests took the form of three queries/questions asked of the library service of each local authority. From a list of 218 library authorities, 68 were contacted either by email or by online contact form.

There was a relatively low level of reported donations of creationist and ID materials in UK public libraries. However, a high number of library authorities did have creationist and intelligent design materials on their catalogues via their own procurement mechanisms. There was no consistent nationwide pattern with regards to how these materials were classified and there was a wide geographic variation reported, with difficulties evidenced in whether to present creationist and intelligent design texts to the public as religious texts or science texts.

The paper presents results from a subset of local authorities in the UK, thus cannot claim to be anything more than indicative of the sample.

The paper suggests that library authorities may need to be more consistent in how they present controversial materials to users.

The paper is the first to examine the issue of creationist materials in UK public libraries and how they are processed.

Intelligent agents – software components designed to perform complex tasks for the user (with or without the presence of the user) – are used in a variety of settings, from instant messaging and web auctions, to ATM network management and air traffic control systems. The technology also has applicability within libraries, adding a level of user‐oriented control and flexibility to activities such as digital collection management and virtual reference. The use of intelligent agents to assist users with their searches has perhaps the greatest potential. The purpose of this article is to provide background information on the use of agent technology in information settings, and review three library‐based projects that utilize agent technology in a practical way.

A comprehensive literature review combined with brief case studies of practical applications of agent technology in three modern library settings. A conceptual model of a virtual, agent‐based personalized library is also presented.

Librarians and others in the information profession recognize the potential of agent technology within the library setting. The paper presents a number of practical scenarios for using agents, from supporting digital libraries and teaching information literacy to virtual reference.

There are numerous implications for current and future use of agent technology in libraries, including how to engage IT staff in the development process, how to educate users about the benefits of the technology, and how to make sure library professionals have the skill set to allow them to participate in the conceptualization, design and implementation of agents.

There is a wealth of professional literature on agent technology and its uses, mostly from a computing or engineering perspective. This paper has value in that it presents the concept from a library perspective, and includes references to relevant library literature and projects.