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When service failure occurs, it leads to dissatisfaction, lack of trust and avoidance behaviour among customers, and it can also be seen as a threat to the survival of the business. This paper aims to investigate the current and potential dynamics of service failure research within the tourism and hospitality area.

By adopting qualitative, quantitative (citation and text mining) and science-mapping tools (descriptive, conceptual and intellectual), this study analyses 99 key papers on service failure in 18 major hospitality and tourism journals over a 20-year span.

The research on service recovery strategies, recovery efforts, pre- and post-failure and post-recovery in the service encounter and the impacts of justice on post-recovery and post-complaint behaviour are identified as the major streams of service failure research. While emotional labour, rumination and satisfaction recovery were identified as emerging themes, service failure perceptions and social media were found as the developed and substantial trends.

This study presents a comprehensive understanding of service failure research development in the hospitality and tourism industry. This study propose three areas – circumstantial cues, interactional cues and crisis management – that practitioners need to understand to minimise service failure during the service interaction.

To the best of the authors’ knowledge, no prior bibliometric study has investigated the current and future dynamics of service failure in the hospitality and tourism industry and offered a research agenda based on this gap in the literature.

The paper aims to explore whether topic analysis (identification of the core contents, trends and topic distribution in the target field) can be performed using a more low-cost and easily applicable method that relies on a small dataset, and how we can obtain this small dataset based on the features of the publications.

The paper proposes a topic analysis method based on prolific and authoritative researchers (PARs). First, the authors identify PARs in a specific discipline by considering the number of publications and citations of authors. Based on the research publications of PARs (small dataset), the authors then construct a keyword co-occurrence network and perform a topic analysis. Finally, the authors compare the method with the traditional method.

The authors found that using a small dataset (only 6.47% of the complete dataset in our experiment) for topic analysis yields relatively high-quality and reliable results. The comparison analysis reveals that the proposed method is quite similar to the results of traditional large dataset analysis in terms of publication time distribution, research areas, core keywords and keyword network density.

Expert opinions are needed in determining the parameters of PARs identification algorithm. The proposed method may neglect the publications of junior researchers and its biases should be discussed.

This paper gives a practical way on how to implement disciplinary analysis based on a small dataset, and how to identify this dataset by proposing a PARs-based topic analysis method. The proposed method presents a useful view of the data based on PARs that can produce results comparable to traditional method, and thus will improve the effectiveness and cost of interdisciplinary topic analysis.

This paper proposes a PARs-based topic analysis method and verifies that topic analysis can be performed using a small dataset.

Organizations are increasingly aware that to face complexity and uncertainty in today's business landscape, it is important to properly exploit, combine, and continuously develop their intellectual capital (IC). In this introduction to the special issue the aim is to develop some theoretical and managerial reasons explaining the importance of IC to achieve business excellence; then, to call for renewed analysis in the IC research stream aimed to investigate what are the new key intellectual capital dimensions and traits to be better developed and managed in order to deal with the fluidity of business, uncertainty, crisis, change, turbulence and high competitive pressure.

The approaches, evidences and insights discussed in this introduction are largely based on the discussion of the topics of the conference “International forum on knowledge assets dynamics” organized in June 2010 in Matera, Italy. At this conference, leading experts discussed the importance of intellectual capital for organizational business excellence in the twenty‐first century, the new IC key‐value drivers to manage in order to face emergent competitive scenarios, and research and management practices for addressing complexity, uncertainty and changes of today's business landscape.

The outcomes of this introduction and the contributions to the special issue reflect the emerging discussion about the role of IC management constructs. This discussion is largely focused on the importance of translating IC management within organizational components for achieving business excellence, highlighting approaches and tools in different contexts of analysis.

This introduction as well as all the contributions to the special issue deal with different aspects, which are important in the discussion of the role played by IC in achieving organizational business excellence as well as the approaches, tools, methods and techniques to better disentangle the mechanisms by which IC dimensions, separately or interdependently, contribute to improve companies' organizational performance.

Literature in the entrepreneurial marketing (EM) field continues to flourish with a noted increase in publications in recent years. This study aims to conduct a bibliographic analysis of EM literature, to examine the intellectual landscape of the field and assess scientific productivity and impact.

A total of 1,363 EM papers, extracted from the Web of Science database, were identified between 2005 and 2019. Co-authorship, citation, co-citation and keyword co-occurrence were examined, identifying the most-prominent authors, articles, journals and countries of publication, citation and co-citation. Network maps were created using VOSviewer.

The findings indicate that EM has become a thriving, multidisciplinary field that has reached a point of maturity, where exploration is seemingly a major focus of the field’s expansion. This maturity is mirrored in the evolution of the EM operationalisation – moving from a narrowly defined scope to a far broader and encompassing operationalisation. Distinct schools of thought emerging in the literature have been identified and emerging trends guiding the future growth of the EM field have been discussed. The expansion of the field continues to be assembled on the foundation of a number of seminal papers.

This research offers an updated examination of the EM field, in particular, including a period of recent expansion in the field. The incorporation of network maps offers a visual depiction of the intellectual landscape of the field.

Intellectual capital (IC) plays a crucial role in today’s volatile business landscape, yet its measurement remains complex. To better navigate these challenges, the authors propose the Integrated Intellectual Capital Measurement (IICM) model, an innovative, robust and comprehensive framework designed to capture IC amid business uncertainty. This study focuses on IC measurement models, typically reliant on secondary data, thus distinguishing it from conventional IC studies.

The authors conducted a systematic literature review (SLR) and bibliometric analysis across Web of Science, Scopus and EBSCO Business Source Ultimate in February 2023. This yielded 2,709 IC measurement studies, from which the authors selected 27 quantitative papers published from 1985 to 2023.

The analysis revealed no single, universally accepted approach for measuring IC, with company attributes such as size, industry and location significantly influencing IC measurement methods. A key finding is human capital’s critical yet underrepresented role in firm competitiveness, which the IICM model aims to elevate.

This is the first SLR focused on IC measurement amid business uncertainty, providing insights for better management and navigating turbulence. The authors envisage future research exploring the interplay between IC components, technology, innovation and network-building strategies for business resilience. Additionally, there is a need to understand better the IC’s impact on specific industries (automotive, transportation and hospitality), Social Development Goals and digital transformation performance.

To offer a coherent critique of the concept of managerial frameworks of competence through the exploration of the problems of generalizability and abstraction and the “scientific” assumptions of management.

Employs the ecological metaphor of intellectual landscape and extends it to examining the development of the field of management, its early contours which traversed a diversity of conceptualisations such as management as an art, or an expression of personality, or as a vocation, the search for coordinates and a scientific image, and finally, a comparison of agri‐business and market gardening. The argument is illustrated by reference to particular management development programmes.

The argument is made that frameworks of competence impose conceptual limitations – “monocultures of the mind” – that are destructive. Justifying coordinates in an activity that is always particular, contextual and socially constructed faces the problem of finding stable evidence in a turbulent ecology and “frameworks of competence” are beset with problems of definition. However, with an understanding of power and discourse, and the application of the landscape metaphor such frameworks can be productively illuminated. What seems to be required is a wholesale shift in values and a re‐evaluation of the meaning and purpose of work.

Useful to curriculum designers and programme developers to analyse their work.

Provides a detailed coherent account of the emergence of the concept of competency, and subjects the concept to wide‐ranging critical review.

Additive manufacturing has achieved rapid development in recent years. The purpose of this paper is to visualize the intellectual landscapes of additive manufacturing and identify the hotspots and emerging trends of additive manufacturing, which can provide references for scholars, enterprises and governments to promote the development of theory and practice in the additive manufacturing field.

Science mapping is a fast-growing interdisciplinary field originated in information science and technology. Based on this methodology, guided by a computational approach, the paper visualizes the co-occurring keywords network and co-citation references network by CiteSpaceIII software to explore the hotspots and emerging trends of additive manufacturing by the following five indicators: highly cited keywords, burst keywords, clusters, landmark references and burst references.

“Additive manufacturing,” “3D printing,” “3D powder printing,” “consolidation phenomena,” “microstructure,” “rapid prototyping,” etc., are the main hotspots of additive manufacturing. The trends of additive manufacturing generally consist of three stages: the fundamental concepts stage from 1995 to 2000 (“rapid prototyping,” “additive manufacturing,” etc.), the approaches and techniques applications stage from 2001 to 2010 (“stereolithography,” “scaffold,” etc.), and the emerging trends stage from 2011 to the present (“stem cell”, “selective laser,” “ti-6al-4v,” etc.). The research is most abundant in 2010 and 2012. The medical field is an important hotspot of additive manufacturing. Additive manufacturing has been researched in interdiscipline.

The paper maps the perspective of additive manufacturing and explore the hotspots and emerging trends of additive manufacturing.

This study aims to illustrate an overarching picture of the knowledge base on change management, including contributing authors, institutions and countries. The study also aims to elicit the intellectual structure of the knowledge base using science mapping.

The authors engaged 1,457 published documents, generated from a SCOPUS search, to analyse research conducted in the area of change management. Bibliometric indicators such as authors, institutions and countries were used in the analysis. Additionally, science mapping analyses such as keyword co-occurrence and co-citation were also performed using VOSviewer.

The findings indicated that scholarly work in the field of change management is on the rise. Furthermore, while the contribution from different regions of the world was observed, the most impactful scholarly works came from the West and Asia. Finally, it was found that research on change management could be classified into four schools of thought; engineering and information and communication technology (ICT) industry, organisational aspects of change, leadership aspects of change and human aspects of change.

This study contributes to the knowledge base on change management by creating an intellectual landscape of the existing research. The results demonstrated that the existing literature on the topic forms four broad clusters of knowledge and that the ICT industry is the current epicentre of research in this area. These findings could benefit researchers, as well as practitioners in streamlining their actions towards the most relevant and critical areas on the topic of change management.

This bibliometric review aims to display visually the intellectual communities (i.e. the cooperation networks among various countries, institutions, journals and individuals), the intellectual structure (i.e. the status quo and development trajectory of the intellectual base) and emerging hot topics of the female entrepreneurship research in 1975-2018. Based on the comprehensive review of the state-of-the-science, this paper aims to identify significant research gaps in extant studies and develop potential future research agendas that may catalyse new streams of female entrepreneurship research.

Bibliometric analysis via science mapping provides in-depth analyzes, highlights the intellectual structure and identifies hot topics. Using CiteSpace, co-citation networks of contributing countries, institutions, cited journals and authors are mapped first. Second, co-citation network analysis helps to identify the key “nodes” in the intellectual structure. The landscape view identifies main clusters from an overall perspective, while a timeline view delineates the characteristics and evolution of focal clusters. Major clusters are interpreted in detail with the help of foam tree graph processed by Carrot. Finally, the co-occurrence network analysis is conducted by using VOSviewer to examine hot topics and research frontiers

The findings show that the publications of female entrepreneurship increase exponentially. The major driving force of female entrepreneurship research is from the USA and England. In terms of intellectual structure, key concepts behind different clusters represent the major milestones in relation to individual determinants of female entrepreneurship, the impact of cultural and contextual factors on female entrepreneurship and female entrepreneurship in non-OECD countries, as well as the impact of family, social and institutional factors on the survival and exit of male and female enterprises. Hot topics include financing sources, the embeddedness nature, the impact and environmental factors of female entrepreneurship.

This study presents important practical implications. The findings suggest that intellectual communities of the female entrepreneurship field are relatively loose. Close contact and cooperation among different countries, institutions and researchers are lacking. To promote the evolution of the field, researchers who belong to different institutions in different countries may need to strengthen contact and cooperation. Additionally, papers in journals from the business and management discipline are most cited in this field, preventing new knowledge from other disciplines flowing into the female entrepreneurship field. Accordingly, female entrepreneurship research journals may need to expand their focus and combine knowledge from various domains.

This bibliometric review provides a more comprehensive, systematic and objective review of the female entrepreneurship field. Previous qualitative reviews are typically based on personal judgement, while a few quantitative reviews only describe statistical data. This study is based on thousands of citation data rather than a small number of papers pre-selected by the researcher, thus, is more data-grounded and less biased than prior reviews. It expands previous reviews by transparently visualizing the underlying structure and evolution of the field. Moreover, it highlights significant gaps in extant studies and develops future research agendas to catalyse new streams of research.