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Rather than organize as traditional firms, many of today’s companies organize as platforms that sit at the nexus of multiple exchange and production relationships. This chapter considers a most basic question of organization in platform contexts: the choice of boundaries. Herein, I investigate how classical economic theories of firm boundaries apply to platform-based organization and empirically study how executives made boundary choices in response to changing market and technical challenges in the early mobile computing industry (the predecessor to today’s smartphones). Rather than a strict or unavoidable tradeoff between “openness-versus-control,” most successful platform owners chose their boundaries in a way to simultaneously open-up to outside developers while maintaining coordination across the entire system.

This paper aims to empirically explore the evolution of servitization and how platforms affect the transition between the stages of servitization.

The authors conducted an in-depth case study of a Chinese manufacturer (i.e. Haier) using a longitudinal design. Three rounds of data collection were conducted between 2014 and 2020. The authors carried out 50 semi-structured interviews and 11 workshops to collect data from senior and middle managers of Haier and its business partners.

The authors found that Haier’s servitization journey includes three stages (i.e. product-oriented solution, integrated solution and smart connected solutions) that evolve in the target of the services and the digital components of the solutions. Haier has also developed three types of platforms (i.e. service platform, supply chain platform and platform ecosystem) to support the implementation of servitization. The empirical evidence reveals that platforms can address the complexities that emerged when Haier implements the different stages of servitization as well as enable Haier to transition from one stage of servitization to the next.

This study enhances the current understanding of the evolution of servitization and the roles of digital technologies in the transition between the stages of servitization. It also provides empirical evidence regarding how the platform approach enables the development of servitization. By clarifying the interplay between servitization and platforms, this study provides guidelines for managers on how to develop platforms to both advance and benefit from servitization.

To mitigate the problems in sensor-based facility management (FM) such as lack of detailed visual information about a built facility and the maintenance of large scale sensor deployments, an integrated data source for the facility’s life cycle should be used. Building information modeling (BIM) provides a useful visual model and database that can be used as a repository for all data captured or made during the facility’s life cycle. It can be used for modeling the sensing-based system for data collection, serving as a source of all information for smart objects such as the sensors used for that purpose. Although few studies have been conducted in integrating BIM with sensor-based monitoring system, providing an integrated platform using BIM for improving the communication between FMs and Internet of Things (IoT) companies in cases encountered failed sensors has received the least attention in the technical literature. Therefore, the purpose of this paper is to conceptualize and develop a BIM-based system architecture for fault detection and alert generation for malfunctioning FM sensors in smart IoT environments during the operational phase of a building to ensure minimal disruption to monitoring services.

This paper describes an attempt to examine the applicability of BIM for an efficient sensor failure management system in smart IoT environments during the operational phase of a building. For this purpose, a seven-story office building with four typical types of FM-related sensors with all associated parameters was modeled in a commercial BIM platform. An integrated workflow was developed in Dynamo, a visual programming tool, to integrate the associated sensors maintenance-related information to a cloud-based tool to provide a fast and efficient communication platform between the building facility manager and IoT companies for intelligent sensor management.

The information within BIM allows better and more effective decision-making for building facility managers. Integrating building and sensors information within BIM to a cloud-based system can facilitate better communication between the building facility manager and IoT company for an effective IoT system maintenance. Using a developed integrated workflow (including three specifically designed modules) in Dynamo, a visual programming tool, the system was able to automatically extract and send all essential information such as the type of failed sensors as well as their model and location to IoT companies in the event of sensor failure using a cloud database that is effective for the timely maintenance and replacement of sensors. The system developed in this study was implemented, and its capabilities were illustrated through a case study. The use of the developed system can help facility managers in taking timely actions in the event of any sensor failure and/or malfunction to ensure minimal disruption to monitoring services.

However, there are some limitations in this work which are as follows: while the present study demonstrates the feasibility of using BIM in the maintenance planning of monitoring systems in the building, the developed workflow can be expanded by integrating some type of sensors like an occupancy sensor to the developed workflow to automatically record and identify the number of occupants (visitors) to prioritize the maintenance work; and the developed workflow can be integrated with the sensors’ data and some machine learning techniques to automatically identify the sensors’ malfunction and update the BIM model accordingly.

Transferring the related information such as the room location, occupancy status, number of occupants, type and model of the sensor, sensor ID and required action from the BIM model to the cloud would be extremely helpful to the IoT companies to actually visualize workspaces in advance, and to plan for timely and effective decision-making without any physical inspection, and to support maintenance planning decisions, such as prioritizing maintenance works by considering different factors such as the importance of spaces and number of occupancies. The developed framework is also beneficial for preventive maintenance works. The system can be set up according to the maintenance and time-based expiration schedules, automatically sharing alerts with FMs and IoT maintenance contractors in advance about the IoT parts replacement. For effective predictive maintenance planning, machine learning techniques can be integrated into the developed workflow to efficiently predict the future condition of individual IoT components such as data loggers and sensors, etc. as well as MEP components.

Lack of detailed visual information about a built facility can be a reason behind the inefficient management of a facility. Detecting and repairing failed sensors at the earliest possible time is critical to ensure the functional continuity of the monitoring systems. On the other hand, the maintenance of large-scale sensor deployments becomes a significant challenge. Despite its importance, few studies have been conducted in integrating BIM with a sensor-based monitoring system, providing an integrated platform using BIM for improving the communication between facility managers and IoT companies in cases encountered failed sensors. In this paper, a cloud-based BIM platform was developed for the maintenance and timely replacement of sensors which are critical to ensure minimal disruption to monitoring services in sensor-based FM.

This paper aims to provide top-level design and basic platform for intelligent application in China high-speed railway.

Based on the analysis for the future development trends of world railway, combined with the actual development needs in China high-speed railway, The definition and scientific connotation of intelligent high-speed railway (IHSR) are given at first, and then the system architecture of IHSR are outlined, including 1 basic platform, 3 business sectors, 10 business fields, and 18 innovative applications. At last, a basic platform with cloud edge integration for IHSR is designed.

The rationality, feasibility and implementability of the system architecture of IHSR have been verified on and applied to the Beijing–Zhangjiakou high-speed railway, providing important support for the construction and operation of the world’s first IHSR.

This paper systematically gives the definition and connotation of the IHSR and put forward the system architecture of IHSR for first time. It will play the most important role in the design, construction and operation of IHSR.

To recommend an integrated server platform and demonstrate a real‐world example that provides high availability (HA) and better data management to meet various systems' computing needs.

The paper overviews theoretical background and real‐world implementations for HA and Storage Area Networks (SANs). A systems analysis process is described and a platform was built to integrate the HA and the SAN for an academic library's critical web server and its content management system. Recommendations for selection and implementation are suggested for people adapting this approach.

The integrated platform is a generic approach to provide the HA and better data management for servers, consisting of Linux/Windows clustering technologies and SANs. Its theoretical background and real‐world implementations proved its ability to meet library's various computing needs.

The integrated platform provides HA for various computing services such as web servers, file servers, databases, and DNS. A systems analysis is recommended for using this platform.

The paper suggests an approach to achieve better server management. It provides an opportunity for IT managers to consider and achieve better server management in order to meet users' raising expectations.

In smart cities pervasive systems are deployed by enterprises and stakeholders in municipalities to provide digital services to citizens. But cities are faced with the challenge of achieving system pluggability, mainly service integration due to numerous actors and systems needed for smart urban transformation. Hence, there is need to employ a comprehensive and holistic approach to help achieve service integration of pervasive platforms. Therefore, this study presents an Enterprise Architecture Framework (EAF) to support smart urban transformation.

In this study the design science research methodology is adopted based on a multi-case studies of two organizations and data is collected using semi-structured interview from an organizations and municipality in Norway to validate how service integration can be achieved by the developed EAF to address pluggability challenges faced in urban environment.

Findings suggest that the presented EAF provides the structure to manage changes and maintain urban transformation and aims to align the business with the underlying information systems from the perspective of the stakeholders. Additionally, findings from the case studies modelled in ArchiMate language depict how service integration of different pervasive platforms provide digital services for smart urban transformation.

This research only employed semi-structured interviews to validate service integration of digital platforms, other identified dimensions of pluggability were not fully addressed in this study.

Findings from the case studies provides insights on how pervasive platforms can be integrated to achieve a pluggable digital service from different stakeholders and data sources in practice. The developed EAF presented in this study provide a model that supports collection and exchange of data from different data sources in smart urban environment to enable the provision and consumption of digital services.

The developed EAF aids system pluggability of actors and systems in providing digital service such as smart urban transformation that contributes to sustainable use of electric mobility in cities.

As cities increasingly deploy pervasive platforms to support urban innovation, researchers are seeking to explore how these platforms shape urban transformation. Presently, prior studies do not offer important insights into pervasive platform management from urban perspective. Against this backdrop, this study employs the information systems perspective of digital platforms literature roots in software development and physical product development to depict how the EAF can be employed to describe specific cases that integrate different pervasive platforms deployed by different stakeholders communicating to co-create collective digital services to citizens.

The study aims to identify and analyse complex interrelationships among factors influencing omnichannel retailing adoption in Indian apparel firms.

The study applies an integrated interpretive structural modelling (ISM) and decision-making trial and evaluation laboratory (DEMATEL) approach for understanding the hierarchical and contextual relationship structure among the factors influencing omnichannel retailing adoption.

The integrated ISM–DEMATEL approach identifies that financial commitment is the most crucial factors followed by technological capability, training and development, performance metrics, supportive organisational structure, collaboration and knowledge sharing, offline–online information aggregation and integrated technological platform. Also, the study reveals that financial commitment and supportive organisational structure impact the majority of factors but are affected by only a few factors.

Unlike previous studies, this study suggests an alternate approach to theory building emerging from the various factors that could be considered while developing omnichannel retailing.

Practitioners should pay close attention to leading factors that influence the adoption of omnichannel retailing, namely, financial commitments, supportive organisational structure, technological capability, integrated technological platform and training and development rather than focusing on significant receivers, such as warehouse management and assortment management.

The integrated approach of ISM-DEMATEL offers a hierarchical model and cause–effect relationship among factors influencing omnichannel retailing adoption.

With the development of digitalization and interconnection, there is a growing need for enterprise customers to ensure the compatibility of the third-party components they are using in the manufacturing process, thus raising the integration requirements for the Industrial Internet platform and its third-party developers. Therefore, our study investigates the optimal integration decision of the Industrial Internet platform while considering its access price, the integration cost, and the net utility derived by enterprise customers from the third-party components.

We model a two-sided Industrial Internet platform that connects customers on the demand side to the developers on the supply side. We then explore the integration decision of the Industrial Internet platform and its important factors by solving the optimal profit function.

First, despite the high integration cost of third-party developers, the platform still chooses to integrate when enterprise customers derive high utility from the third-party components. Second, due to the compatibility effect, charging the enterprise customers a higher price may reduce the platform profits when these customers derive low utility from the third-party components. Third, the platform profits will increase along with the integration cost of third-party developers when it is low in the case where enterprise customers derive low utility from third-party components.

Our findings offer insightful takeaways for the Industrial Internet platform when making integration decisions.

The purpose of this paper is to understand the impediments and proposed solutions during the e-invoice implementation and promotion.

A participant observation-based case study research approach was utilized to examine the process and challenges for enabling the national e-invoice service.

The e-invoice evolution process is summarized into three phases: the paperless phase, the diffusion phase and the cloud-enabled phase. The co-evolutionary adaptation process was drawn to highlight the broader issues of constructing a national-level information system.

Although this research is limited from the perspective of Taiwan, it provides a good illustrative example of e-invoice implementation.

The findings can provide preliminary understanding of how an integrated e-invoice platform can enable the development of smart government. This paper also highlights issues of legal, technical, political and organizational challenges in e-government development.