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After completion of the case study, students will be able to learn, understand, examine and customize leadership styles per organizational culture; understand the conflict management styles of a female leader; and comprehend the organizational change process to devise an effective communication strategy.

Ever-changing business demands managers adopt organizational change in leadership styles, business processes, updated skill sets and minds. One must be ready to understand influential nurtured corporate culture and human resource resistance towards the inevitable change. This case study attempted to discuss the female protagonist dealing with an organizational conflict. The case study introduces one such protagonist from a century-old woman’s educational institution. Subsequently, this case study presents organizational change under the leadership of a female protagonist. This teaching case study gives the reader an insight into situational leadership, conflict management styles and the corporate change process by implementing an appropriate communication strategy. This case study describes the change process through the various decision-making scenarios that an academic institute over a century old faced during the post-pandemic crisis after adding a crucial protagonist. The employee union, followed by students and administrative employees, has challenged the dominating leadership position held by the college principal. Protests occurred due to the college administrator’s refusal to adjust her approach to leadership. This teaching case then provided different leadership styles of the current and old leaders. Finally, the case study lists the challenges a leader faces during turbulent times and the lessons a leader should learn from such situations while transforming the institute.

The teaching case benefits undergraduate students in business management subjects such as conflict management, leadership and organizational behaviour. Nevertheless, trainers can use this case study to teach seasoned managers and emerging leaders the significance of adopting and implementing change while understanding situational leadership.

Teaching notes are available for educators only.

CSS 10: Public Sector Management.

The learning outcomes of this study are to identify and discuss ways in which energy consumption in a residential educational institute can be reduced by improving demand-side energy management for sustainable development; summarise the challenges that an institute faces in transitioning to a more environmentally friendly mode of operations concerning energy management; illustrate the difference between operating expense and capital expenditure methods used for solar rooftop projects from the perspective of Goa Institute of Management (GIM); and analyse different project proposals for solar rooftop power generation energy using capital budgeting techniques.

Dr Ajit Parulekar, director at GIM, was evaluating the steps taken over the past few years for sustainable energy management to understand their impact and consider ways in which to take the environmental sustainability agenda forward. One of the projects that he was considering was the rooftop solar power plant. GIM had received proposals from several different vendors and evaluated three proposals out of these. He needed to decide on the capacity of the rooftop solar power generation and the type of contract that he should get into for the implementation of the project. This case study describes the differences and highlights the advantages and disadvantages of all the mentioned models with respect to GIM.

This case study is suitable for post-graduate level management students, as well as for undergraduate-level finance and management students.

Teaching notes are available for educators only.

CSS4: Environmental management.

The purpose of this paper is to cite the statistical data reflecting the trends and tendencies in research activity undertaken by Chandigarh city affiliations. The period under study is from 1964 to the first quarter of 2014. Scopus is the source of information retrieved. Various parameters like decade-wise growth of publications, publications of individual institutions, number of patents earned by each institute of Chandigarh under study, research productivity of top five authors of seven city-based institutes, document type, highly cited papers, research output of authors of parent institute vis-á-vis their affiliations with other institutes, collaborations at national and international levels have been taken into consideration for this paper. Institutes which have come up in the past 2-3 decades have also been contributing actively. An important finding of the paper undertaken is that foreign collaborations and foreign journals have remained the epicenter of the research activity. Chandigarh has emerged as a hub of academic and scholarly activity. It also reflects that the city-based research activity is also integrated into the global research activity.

The present paper reviews the publication output of Chandigarh city affiliations from 1964 to 2014. The publication data were procured from Scopus, which is an international multi-disciplinary bibliographical database covering 53m records, more than 20,000 titles and 5,000 publishers. It is a product of Elsevier and is the considered the world’s largest indexing and abstracting database and offers citation searching. Launched in 2004, it provides access to science–technology–medicine (STM) literature with a limited coverage of social science and arts and humanities. Database search was undertaken on May 22nd, 2014, and results were downloaded under various headings like year, author, number of publications, document type, affiliations and collaborations with other nations. The whole data were exported to MS-Excel format from Scopus database. Data of 160 authors were retrieved on the basis of at least one author affiliated to a research institution in Chandigarh. The paper was conducted by focussing on top seven institutes of Chandigarh engaged in diverse fields. These are Panjab University (PU), Post Graduate Institute of Medical Education and Research (PGIMER), Govt. Medical College and Hospital (GMCH), Punjab Engineering College (PEC), University Institute of Pharmaceutical Sciences (UIPS), Institute of Microbial Technology (IMTECH) and Central Scientific Instruments Organization (CSIO). Although UIPS is an integral part of PU, Scopus has treated it as a separate institution and so have the researchers. The researchers have used simple percentile method to find out the growth in research output of these institutes in six decades covering the period from 1964 to the first quarter of 2014, collaborations with other nations and affiliations with other institutes. Taking into consideration the number of publications, their citations and h index, the researchers have tried to find out the most productive authors from these institutes. Although the research process in Panjab University was started early in 1926 as revealed by Scopus, to maintain the uniformity with the research process initiated by other city-based institutes, the authors have taken 1964 as the year of initiation of data analysis for writing this paper. Each city-based institute has to its credit research publications in more than 20 diverse subject areas. Due to this diversity, data could not be analyzed under subject areas. To study the research output of Chandigarh city affiliations for the past 50 years and the current year, the authors have divided the years into five decades and additional few months of 2014.

There has been a phenomenal growth in the research productivity of city-based institutes, which was nil or negligible from 1964 to 1983, except Panjab University and PGI. The research activity gained momentum with every passing decade. PGI and PU have emerged as frontrunners in research productivity, but at the same time, IMTECH and UIPS have also performed well on this front too. As compared to PGI and PU, which came up in 1962 and 1956 (Chandigarh), respectively, IMTECH and UIPS are of recent origin, that is, 1984 and 1994, respectively. In the first decade of its establishment, UIPS generated 27 per cent of its total research output. Not only this, the institute has fetched maximum number of patents (89) in just two decades and that too with 1,259 publications only. IMTECH has also been coming up with qualitative research since its establishment in 1984. It has to its credit 37 patents from 1,290 publications. Major research findings took the form of articles and that too in journals. Another remarkable feature of UIPS and IMTECH is that their publications have fetched maximum citations as compared to other institutes. Comparing all the seven institutes, the authors have concluded that the authors of Panjab University have made maximum affiliation with the authors of with other national and international institutes in generating research output. Panjab University tops the list of city-based institutes by collaborating with 97 different nations. PGI has taken second slot by collaborating with 88 countries. From a list of 100 collaborating nations, USA has emerged as the major collaborating nation. Chandigarh has emerged as an education hub. It has many institutes of repute in different domains. Consequently, the research scenario is very encouraging. Researchers have a vision and are active in exploring the emerging horizons as is evident from the paper. National and international collaborations also form the basis of growth of research productivity. Government should provide all round support and upgrade the existing infrastructure to enhance further the research output of the city.

Various bibliometric studies have also been conducted to know about the trends and patterns in the research publications. From a single institute, journal to a state, the analysis of research activity has become an area of focus. The present paper takes into account the research productivity in seven major academic institutes of Chandigarh, the city beautiful as revealed by Scopus.

In 1972, Mr Andreou became a member of the Institute of Chartered Accountants for England and Wales (The Institute). On 14th December 1993, the disciplinary committee of the Institute found him guilty of serious disciplinary charges and as a result he was excluded from membership. Mr Andreou wished to overturn this decision but failed to bring an internal appeal within 28 days, the time prescribed by the Institute's by‐law 85(c). Mr Andreou was refused an extension of time in which to appeal, being informed in a letter from the Institute that stated ‘The Institute had no discretion to extend the time limit’. Being unable to appeal, Mr Andreou then made an application for leave to apply for judicial review in order to challenge the vires of by‐law 85(c) and the decision of the Institute that it had no power to extend time. On 26th April 1995, Mr Andreou was granted leave by the Court of Appeal. He was also allowed to amend his application to include a claim for damages. However, he failed to enter a notice of motion within 14 days required by RSC Ord 53 r5(5). He then applied for an extension of time in which to enter his notice of motion. This was refused on the grounds of unjustified delay. The Court of Appeal dismissed his appeal against that decision but ordered that the claim continue as if it begun by writ pursuant to RSC Ord 53 r9(5). By amended notice the plaintiff applied for an order of certiori quashing the Institute's decision of 22nd February. A declaration that the by‐laws insofar as they imposed the 28‐day period for appeal without exception, were unlawful and damaging. The application was dismissed on the ground that the complaint was of a private character, notwithstanding it involved an examination of the Institute's by‐laws. The Institute appealed.

In this article, we analyse how variations in organisational conditions for research affect researchers’ opportunities for changing individual-level or group-level research programmes. We contrast three innovations that were developed in universities and public research institutes in Germany and the Netherlands, which enables comparisons both between organisational settings and between properties of innovations. Comparing the development of three innovations in the two types of organisations enables the identification of links between patterns of authority sharing at these organisations and the opportunities to develop innovations. On this basis, the distribution of opportunities to change research practices among researchers in the two countries can be established.

This chapter highlights the collaborative efforts of committed partners engaged in four distinct yet inter-related programs designed to build leadership capacity across schools serving rural Alaska. The Rural Alaska Principal Preparation and Support (RAPPS) program has built a comprehensive system of leadership development programs that develop aspiring leaders, induct and coach new principals, promote the professional learning of practicing principals, and support the school improvement efforts of the state education department. Each program is described in detail with special attention devoted to the unique elements of the program designs, including summer institutes; cohort models; distance learning offerings; targeted coaching; blended learning models using webinars; critical friends’ conversations; and a festival of ideas. Lessons learned are highlighted, and impact and evaluation results are also detailed.

This chapter contributes to the Public Value (PV) literature in relation to accounting by providing evidence on its content's operationalization through performance measurement. In particular, it establishes the link with Sustainable Development Goals (SDGs), which may work as guiding principles of a public organization’s action. Accordingly, organizations embedding SDGs include them in their strategic decisions and disclose them through performance measurement and narratives.

The SDGs' presence is explored in the PV of a sample of Italian health institutes through documentary analysis of their performance plans. The aim is to verify if and how SDGs are pursued and whether the COVID-19 pandemic has affected PV content.

Besides Goal No. 3 (Health), the PV content of the investigated institutes contains various SDGs. Before the pandemic, their PV was aligned with SDGs mainly related to prosperity, economic growth and social inclusion. In the following period, the number of SDGs increased, introducing planet and environmental protection dimensions. No one explicitly mentions pursuing SDGs, revealing a non-institutionalized sensitivity of managers towards SDGs. The analysis distinguishes between ‘core’ SDGs, revealed mostly by traditional performance measures disclosing the achievement of institutes' mission, and ‘complementary’ SDGs, expressed mostly through narratives. This can derive from performance measurement, which employs the language of performativity, while the contribution to society is relegated in the narratives, making them less incisive.

Taking the Institute of Philology and Journalism at Ukraine's Taurida National University as a case study, this paper overviews and distils the crisis management measures utilised in transitioning to fully online education during the crises of the Covid-19 pandemic and full-scale Russian invasion and violence.

With the aim of spotlighting the experiences of the people most directly impacted by these two contemporary crises, this case study documents the lived experience of the authors—all of whom are/were teaching staff at the Institute—and Institute students’ responses to online surveys conducted between 2020 and 2022.

The Institute's case study demonstrates that contemporary crisis management via transitioning to fully online learning can be achieved if the following instrumental and methodological components are employed: (1) an initial assessment of the risks and opportunities for the educational community involved; (2) the right choice of online teaching and communications tools; (3) followed by flexibility and gradualism in onward planning (i.e. where technology and pedagogy are understood as interconnected) taking members’ feedback into account. However, the success of these components is contingent upon fulfilling psychological components, with care devoted to: upholding members’ psychological well-being; offering members ongoing technical support; and strengthening trust between members.

This case study offers transferable and adaptable findings for successful crisis management in education, from the Ukrainian context out to the wider world.

The purpose of this chapter is to determine the basic institutes of well-balanced information economy and compile its institutional model.

The research methodology is based on the methods of the new institutional economic theory. The authors determine the most important qualitative characteristics of the innovational model of a well-balanced information economy and select social institutes that allow taking them into account and ensuring them during practical implementation of the model. The authors describe social institutes that are the basis of a well-balanced information economy and the process of their formation. The authors also use the method of modeling socio-economic phenomena and processes to compile the institutional model of a well-balanced information economy and the method of formalization of its graphic interpretation.

It is concluded that the basic institutes of the innovational model of a well-balanced information economy include the institutes of feedback collection and control and protection of information. These institutes ensure observation of the principles of implementation of this model and ensure its cyclic development and sustainability in the long-term.

The presented institutional model of a well-balanced information economy harmonizes the interaction between all the participants of socio-economic relations and processes of information economy, including its state regulation, transition of new information into the category of existing (from product into resource), internal and external exchange of information, its usage, etc.

Educational policies, integrated practices, obliged strategies and notable benchmarks are always required by the higher educational institutions (HEIs) for operating business ventures into competent boundaries and to preside toward the overall new business density. The same are needed to be evaluated based on student's concerns for road-mapping sustainability. Accordingly, authors conducted present study to identify crucial quality characteristics (measures) under the origins of HEIs based on student's concerns using qualitative medium under Indian economy. The study is presenting critical dimensions and quality characteristics, which are seeking by the students for selecting HEIs for their studies.

Kano integrated-Grey-VIKOR approach is utilized in present study for road-mapping sustainability based on the determination of priority index and ranking. The study utilized three segments of methodology, where in the first segment, Kano technique is implicated to define priority index of quality characteristics. In the second segment, grey sets theory is implicated to capture the perceptions of the respondents. In the third segment, VIKOR technique is implicate to rank the HEIs.

The findings of the study will assist administrators in planning the prominent strategies that can embrace performance traits under HEI, which in turn will participate in growth and development of an economy. The findings have revealed “PPCS, ICMC, TSTR, PICM, AFEP, IMIS as Attractive performance characteristics,” “IEAF, OIAR, INET as One dimensional performance characteristics,” “QTCS, PORE, SIRD as Must-be performance characteristics” and “PQPE, PCTM as Indifferent performance characteristics.” Additionally, “Professional and placement characteristics of institute” is found as the most significant measure inspiring students for admiring engineering institutes. It is found that “Observance of institutional affiliation and recognition” and “Infrastructure, classroom management and control methods” are found as the second significant measures. “Patterns of question papers and evaluation medium” and “Personal characteristics of teacher and management” are found as the least competent characteristics admiring stakeholders for selecting HEI.

The present study can assist administrators in drafting refined policies and strategies for practising quality outputs by HEI. The study suggested critical quality characteristics, which in respond will aid in attracting more number of students toward educational institutes. A study under Indian context is demonstrated for presenting critical facts and attaining higher student's enrolment rates.