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1 – 10 of over 1000Much of the existing information seeking literature only considers information seeking when performed by an individual information seeker. This paper describes a study that…
Abstract
Much of the existing information seeking literature only considers information seeking when performed by an individual information seeker. This paper describes a study that explicitly considers information seeking from a collaborative perspective. The study used a grounded theory approach of a complex, real world, example of collaborative information seeking activity, drawn from the military domain.
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SOUTH AFRICA: Hawks will target more riot instigators
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DOI: 10.1108/OXAN-ES272118
ISSN: 2633-304X
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C.J. Brewster, C.G. Gill and S. Richbell
This paper proposes a definition of industrial relations policy and suggests an analytical framework to help towards an understanding of such policy. The framework draws on three…
Abstract
This paper proposes a definition of industrial relations policy and suggests an analytical framework to help towards an understanding of such policy. The framework draws on three crucial distinctions: that between the “espoused” policy and the “operational” policy; that bet ween the different roles management may play in in dustrial relations policy as instigators, implementers and facilitators; and, finally, between the “content” and the “features” aspects of policy. Case study material il lustrates these distinctions in both on‐going and change situations. Finally, some conclusions are drawn from the analysis.
Elizabeth Holloway and Mitchell Kusy
In response to the growing evidence that disruptive behaviors within health care teams constitute a major threat to the quality of care, the Joint Commission on Accreditation of…
Abstract
In response to the growing evidence that disruptive behaviors within health care teams constitute a major threat to the quality of care, the Joint Commission on Accreditation of Healthcare Organization (JCAHO; Joint Commission Resources, 2008) has a new leadership standard that addresses disruptive and inappropriate behaviors effective January 1, 2009. For professionals who work in human resources and organization development, these standards represent a clarion call to design and implement evidence-based interventions to create health care communities of respectful engagement that have zero tolerance for disruptive, uncivil, and intimidating behaviors by any professional. In this chapter, we will build an evidence-based argument that sustainable change must include organizational, team, and individual strategies across all professionals in the organization. We will then describe an intervention model – Toxic Organization Change System – that has emerged from our own research on toxic behaviors in the workplace (Kusy & Holloway, 2009) and provide examples of specific strategies that we have used to prevent and ameliorate toxic cultures.
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This chapter examines the underpinnings of collective resistance in a nonunion factory. I begin by acknowledging the important contribution made by Randy Hodson and others who…
Abstract
This chapter examines the underpinnings of collective resistance in a nonunion factory. I begin by acknowledging the important contribution made by Randy Hodson and others who have uncovered key material structural underpinnings of collective resistance in workplaces. Such an approach, however, leaves large unanswered questions about collective agency. I argue that a focus upon the potential links between lived culture and collective resistance can bring us closer to an understanding of collective agency. To this end, I present key findings of an ethnographic study of culture and resistance at window-blinds factory. I outline the informal collective resistance enacted by the workers in the factory and offer an analysis of the structural factors underpinning the considerable resistance at this factory. The second half of the chapter is dedicated to outlining the everyday Stayin’ Alive culture on the shopfloor and to analyzing the dotted lines that led from this culture to the collective resistance.
Lauren Lanzo, Shahnaz Aziz and Karl Wuensch
– The purpose of this paper is to investigate the relationships among incivility, stress, workaholism, and psychological capital (PsyCap).
Abstract
Purpose
The purpose of this paper is to investigate the relationships among incivility, stress, workaholism, and psychological capital (PsyCap).
Design/methodology/approach
Data on incivility, stress, workaholism, and PsyCap were collected, through administration of an online survey, from 168 employees.
Findings
Workaholism and stress were positively related to uncivil behaviors, while PsyCap was negatively linked to incivility. Additionally, workaholism was positively associated with stress and negatively related to PsyCap. Finally, PsyCap acted as a mediator between workaholism and uncivil behaviors.
Research limitations/implications
Future researchers should obtain a larger number of minority participants, assess the instigators of incivility, and implement a longitudinal model.
Practical implications
Managers should focus on reducing stress and uncivil behaviors, and implement interventions to reduce workaholism and stress and increase PsyCap.
Originality/value
It is the first study to examine measurable traits that are likely to lead to negative behaviors, and includes an emotional tool, PsyCap, that can be developed to limit the negative influence of incivility on the organization.
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Ann-Carita Evaldsson and Johanna Svahn
Purpose – In this chapter, we examine an extended gossip dispute event, in which a peer group of 11-year-old girls take action against a girl who has reported about school…
Abstract
Purpose – In this chapter, we examine an extended gossip dispute event, in which a peer group of 11-year-old girls take action against a girl who has reported about school bullying to the teacher by examining how the accused girls construct their own sociopolitical order away from the adults.
Approach – The analysis draws on ethnographic fieldwork within a Swedish multiethnic school setting combined with detailed analysis (conversation analysis and membership categorization analysis) of children's language practices.
Findings – It is found that the school's bullying intervention practice sets the stage for a trajectory of a gossip dispute event in which the accused girls work out their own version of the telling as snitching, reallocate blame, and project the future consequences for the girl being accountable for the telling. A moral order emerges via the organization of social actions, alignments, occasion-specific identities, and pejorative person descriptors, rendering the event of telling the teacher a disastrous move for the targeted girl. The micro-politics of the extended gossip dispute is pervasive in terms of how the accused girls strengthen social alignments of power, depict the transgressor by categorizing her as insane, and remedy the norm breaches through justifying their own actions.
Social implications – The success with which the girls here manage to turn the school's bullying intervention practice into a system of retaliation emphasizes the need for highlighting the micro-politics, of children's everyday practices away from adults.
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Ayesha Irum, Koustab Ghosh and Agrata Pandey
Contemporary organizations report a sharp increase in the incidences of workplace incivility. The purpose of this paper is to capture the impact of workplace incivility on the…
Abstract
Purpose
Contemporary organizations report a sharp increase in the incidences of workplace incivility. The purpose of this paper is to capture the impact of workplace incivility on the victimized employee's knowledge-hiding behaviours. The paper proposes that the victim will hide knowledge by playing dumb, evasive hiding and rationalized hiding behaviour.
Design/methodology/approach
The paper first focusses on a review of literature on workplace incivility and summarizes the findings through a conceptual review model. Subsequently, the paper puts forth a conceptual model depicting the relationship of incivility with knowledge hiding.
Findings
Drawing from the affective events theory, the paper demonstrates that incivility will arouse negative emotions in the victim, enticing the individual to respond by engaging in knowledge hiding. It establishes knowledge hiding to be more than just a consequence of reciprocal exchange relationships. The authors also propose this positive relationship to vary with gender.
Originality/value
The paper draws attention towards the counterproductive knowledge behaviours that can be stirred as a result of negative emotional experiences. It explores the employee’s response to an active form of workplace mistreatment, workplace incivility. It advocates the need to check uncivil and disrespectful behaviours in the organization so as to build a healthy work environment.
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The purpose of this paper is to peruse a strike enacted by the police force (PF) from a southeast state of Brazil and its consequences to the population through the lens of…
Abstract
Purpose
The purpose of this paper is to peruse a strike enacted by the police force (PF) from a southeast state of Brazil and its consequences to the population through the lens of workplace incivility (WI) theory.
Design/methodology/approach
This study draws on a qualitative research design and social constructivism paradigm. In addition, it uses the template analysis, a peculiar form of thematic analysis, which is grounded on the hierarchical coding. Accordingly, it allows the researcher to yield a broad structure (obviously through the task of analyzing textual data, i.e. published texts) as well as providing enough flexibility to comply with the needs of a study.
Findings
Overall, there was a slightly shift between the initial template and the second one. Rather, the initial thematic assumptions were largely confirmed, namely, antecedents, strike strategy, reactions and consequences; yet, findings also showed other theme, i.e. mitigating decisions. The template analysis used here turned to be a consistent path given that it allowed finding a range of categories related to the themes, which substantiated the results. On the other hand, this investigation shows that even society, as a whole, may be seriously affected by WI.
Research limitations/implications
This investigation has some limitations regarding that it is a qualitative endeavor. Therefore, the outcomes cannot be generalized, and it constitutes the chief limitation of this study.
Practical implications
In terms of practical implications, findings suggest that public managers, mayors and governors must pay strong attention to the task of motivating their workforce. Robust human resource policies and fair salary may avoid job dissatisfaction.
Social implications
Data also indicated that incivility may be related to complex dynamics whose negative impacts may go beyond the workplaces.
Originality/value
This study expands the theory of WI by paying attention to a generally neglected group (police officers). In addition, it focuses on an emergent economy, which is at odds with robust problems of finance and public management nature. In doing so, it provides evidence of other consequences of WI. Broadly speaking, citizens and businesses are consumers of public services, including safety. Finally, it suggests that WI may be associated with two instigators simultaneously. In this case, it was intertwined with governor’s weak human resources policies and the civil servants’ irresponsibility.
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Peter Skærbæk and Preben Melander
This paper presents an in‐depth study of the processes of constructing a new strategy in a large Danish government‐owned ferry company undergoing privatisation. To explain the…
Abstract
This paper presents an in‐depth study of the processes of constructing a new strategy in a large Danish government‐owned ferry company undergoing privatisation. To explain the emerging characteristics of accounting, the sociology of translation is used. The paper provides a story of a translation of strategy and related management initiatives using Callon's four moments of translation. The story illustrates how, during the translation process, accounting changed its characteristics and uses from principles of control to principles of financialisation. Such emergent forms of accounting also reflect the political manoeuvring in the organisation as the result of network relationships. However, networks are open to erosion and undermining by active agents, changing the purposes of accounting. Whereas other authors within accounting, applying the sociology of translation, usually conceptualise accounting as inscriptions, this study explicates accounting as an interessement device. Finally, the study suggests that the sociology of translation may be a promising explication of accounting change.
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