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Data envelopment analysis (DEA) is used to determine the relative efficiency of the top-ranked gynecology departments in the United States as designated by the U.S. News & World Report ranking. DEA is a linear programming base procedure used to determine the relative efficiency of operating units that have similar characteristics. Efficiency scores are calculated by comparing two different input sets to the performance of each gynecological department. Ranking based on DEA more completely and accurately represents gynecological departments. Further, DEA makes it possible to fairly compare specific departments. The new ranking coupled with the efficiency score accrued by each hospital will motivate and guide hospital administrators to improve the performance of hospital gynecology departments by better utilizing expensive resources.

Purpose – The purpose of this study is to examine the influence of technological resources and external research partners on the export performance of Italian high-tech small and medium firms (SMEs).

Methodology/approach – Drawing on the resource-based view as theoretical framework and deriving hypotheses from the export management literature, we used a sample of Italian manufacturing firms to run a two-step analysis. First, a Levene's test is conducted to assess whether SMEs operating in the high-tech sectors differ from those operating in other manufacturing sectors. Second, employing ordinary least squares (OLS) regression we analysed which technological resources and external research partners best discriminate the export performance of high-tech SMEs.

Findings – Our empirical results revealed that: (1) the use of output rather than input measures of innovation better captures the contribution of technological resources on export performance of firms in our sample; (2) product innovations positively and significantly affect the export performance of technology intensive SMEs; (3) among external research partners, universities provide positive spillover effects on their export performance.

Originality/value – This study provides the heterogenic perspective of the high-tech sectors when attempting to explain the influence of technological resources and external research partners on the export performance of SMEs. Second, the study expands the traditional measures used in the literature for firms’ technological resources and it comprehensively analyses innovative inputs and innovative outputs while exploring whether innovative efforts have had a measurable effect on the export performance of high-tech SMEs.

Proper performance measurement is an important issue in library operational management. A data envelopment analysis (DEA) model is applied to evaluate the relative operational efficiency of 25 U.S. private research-university library members of the Association of Research Libraries (ARL). Operations of each library decision-making unit are considered as a production process using four resource input and four service output variables. The model results are analyzed and compared with the efficient group and a peer group by using a t-test. The model provides decision-makers with more accurate information to implement better library services with appropriate resource allocation.

Commercialization of research projects at the university, in particular, its efficiency and performance, have attracted little attention in the empirical literature to date. This despite the fact that commercialization of university knowledge is increasingly seen as a third task of universities and understanding of what enhances and what blocks the processes involved, is virtually lacking, particularly on the project level. The purpose of this chapter is therefore to identify factors that influence the performance of university-driven knowledge projects, including efficiency, in the context of commercialization of knowledge at universities. In this context, the study employs Data Envelop Analysis combined with Rough-Set Analysis on a sample of 42 projects in the Netherlands. The major factors influencing overall performance in commercialization turn out to be years of collaboration with large firms and efficiency in use of resources in the projects, but the affinity of the project managers at university with the market also plays a role. The best overall results in commercialization (introduction to market in a relatively short time) are gained with a longer period of collaboration with large firms (5–10 years) and a medium level of efficiency. There are also some contradictory trends. The chapter concludes with implications of the results, as well as some future research paths.

Entrepreneurial bricolage has been proposed as a method of alleviating resource constraints of entrepreneurial firms. However, the outcomes of bricolage for a firm may vary greatly. One of the most pressing issues is to clarify how bricolage may enhance firm growth. Based on case studies, Baker and Nelson (2005) propose that applying bricolage in limited areas (“selective bricolage”) may enable firms to grow, whereas excessive (“parallel”) bricolage may lead to the opposite outcome. However, the process of testing the generalizability of this relationship using quantitative methods has just begun. In this chapter, we describe our efforts to develop a scale that measures bricolage manifestation in firms by using the “environmental domains” of Baker and Nelson (2005) to facilitate quantitative testing of the bricolage–growth relationship.

Our study proposes a resource environment view (REV) of competitive advantage by unpacking the environmental origins of a firm’s competitive advantage. The key tenet of the REV is that the heterogeneity and imperfect mobility of strategic factor markets and institutions across countries explain how firms based in different countries would likely both create and sustain a competitive advantage. In particular, our study introduces the notion of “the paradox of environmental embeddedness.” The paradox lies in the fact that the same environmental conditions – in terms of strategic factor markets and institutions – that enable firms to create a competitive advantage can paradoxically also create a situation in which it is more difficult for these firms to sustain an advantage. Another important aspect of our study is that, to enhance our understanding of how firms manage the paradox of environmental embeddedness, our study specifies the resource environmental conditions under which firms’ internal and external resource-oriented strategies – that is, the development of dynamic capabilities and interventions in the country resource environment – are more beneficial when managing the environmental paradox. Overall, our theorizing has important implications for strategic management theory and practice.

The social responsibility of organisations – commonly known as corporate social responsibility (CSR) or corporate responsibility – has become an important issue in contemporary international debates (see Aras & Crowther, 2007a). More recently, however, the discourse has changed to that of sustainability, and many corporate reports which used to be designated as environmental reports and subsequently as CSR reports have now been repackaged as sustainability reports. CSR, however, is more problematic as it is often perceived that there is a dichotomy between CSR activity and financial performance with one being deleterious to the other and corporations having an imperative to pursue shareholder value. Moreover, there is no agreed upon definition of exactly what constitutes CSR (Ortiz Martinez & Crowther, 2005) and therefore no agreed upon basis for measuring that activity and relating it to the various dimensions of corporate performance. Consequently, much of the previous research regarding CSR deals with this issue and the problems in development of standards for definition and reporting for such indeterminate activity (see Crowther, 2006).

The Kingdom of Saudi Arabia (KSA) has a comprehensive and coherent innovation system producing significant outcomes. However, as with every system, continuous improvement is required to optimize system performance. This chapter analyzes KSA’s innovation system based on the 2018 Global Innovation Index indicators among 127 countries. The chapter identifies the highlighted performance areas of the system and its market failures. In turn, the systemic analysis of the country’s NIS reveals the strong interactions but also the system’s failures, proposing a set of action policies to be undertaken that will generate a significant improvement over the expected results of the system. The main system failures identified are the low knowledge diffusion or knowledge spillover effects and the minimal access to equity funding for startups, or the absence of a risk capital culture. However, the country’s innovation system is coherent, presenting strong interaction linkages between the research, innovation, and commercialization node. It presents a remarkable improvement since 2011, presenting an above-average performance in terms of allocated resources for research and innovation.

Scanning both the academic and popular business literature of the last 40 years puzzles the alert reader. The variety of prescriptions of how to be successful (effective, performing, etc.) 1 Organizational performance, organizational success and organizational effectiveness will be used interchangeably throughout this paper.1 in business is hardly comprehensible: “Being close to the customer,” Total Quality Management, corporate social responsibility, shareholder value maximization, efficient consumer response, management reward systems or employee involvement programs are but a few of the slogans introduced as means to increase organizational effectiveness. Management scholars have made little effort to integrate the various performance-enhancing strategies or to assess them in an orderly manner.

This study classifies organizational strategies by the importance each strategy attaches to different constituencies in the firm’s environment. A number of researchers divide an organization’s environment into various constituency groups and argue that these groups constitute – as providers and recipients of resources – the basis for organizational survival and well-being. Some theoretical schools argue for the foremost importance of responsiveness to certain constituencies while stakeholder theory calls for a – situation-contingent – balance in these responsiveness levels. Given that maximum responsiveness levels to different groups may be limited by an organization’s resource endowment or even counterbalanced, the need exists for a concurrent assessment of these competing claims by jointly evaluating the effect of the respective behaviors towards constituencies on performance. Thus, this study investigates the competing merits of implementing alternative business philosophies (e.g. balanced versus focused responsiveness to constituencies). Such a concurrent assessment provides a “critical test” of multiple, opposing theories rather than testing the merits of one theory (Carlsmith, Ellsworth & Aronson, 1976).

In the high tolerance level applied for this study (be among the top 80% of the industry) only a handful of organizations managed to sustain such a balanced strategy over the whole observation period. Continuously monitoring stakeholder demands and crafting suitable responsiveness strategies must therefore be a focus of successful business strategies. While such behavior may not be a sufficient explanation for organizational success, it certainly is a necessary one.